Business ProfileforProfessional Water Services

My wife called Professional water services on June 10th, 2022 and asked for an estimate to get our system serviced. Linda, the woman in service told my wife that it would be $407.00 plus tax. My wife asked what this includes and Linda stated reverse osmosis filters, whole house filter, UV bulb, and service charge. My wife asked if she was sure the whole house filter is included because it has been 3 years and it is due and she said yes. Tom from professional water services came to the house and replaced the reverse osmosis filters and the UV light. My wife and I were at work so my Father let him into the basement. My Dad asked how everything looked and Tom said good. My dad asked if he was going to replace the whole house filter and Tom said he does not have that filter on the truck, it is a special order filter. He asked my Dad how the pressure was and My Dad said he thought it was ok. Tom said it only gets replaced if the pressure is low. My Dad paid the bill of $432.37 including tax and Tom left. I called Linda on June 20th to find out what happened to the whole house filter and she said she would find out and call me back. I called back on June 27th and Linda said that she is embarrassed to say it, but the filter is $1000. I told her when the filter was originally installed I asked how much it would be to replace when it came time to service it, and Ken told me $140. I also reminded Linda the filter was in my estimate for the service. I called back several times and left messages but no one returned my calls. on July 25th I wrote an e-mail to PWSIMANAGEMENT@*****.com and told them what was going on and that I couldn't get anyone to talk to me. Marsha called and told me my estimate was wrong. The filter is $1000. not $140. I told her It was in Linda's estimate of $407. Marsha said she will call back or email. Eventually, Marsha stopped answering my calls and stopped returning my calls.