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Business Profile

Auto Repairs

LBSI Automotive LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for LBSI Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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LBSI Automotive LLC has 2 locations, listed below.

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    • LBSI Automotive LLC

      157 Pittsburgh St Uniontown, PA 15401

    • LBSI Automotive LLC

      109 Pittsburgh St Uniontown, PA 15401-2944

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am 60 years old and disabled. I went to this place to buy a car. Every reservation i had while signing paperwork. Lady assured me that the things i have to initial about issues did not mean my car. It is all just things they have to put in paperwork. She assured me my car was good. I had car for 12 days and rear tire snapped off at axel. Had 4 people come look at car. All told me car cannot be repaired because frame is totally rusted and cannot be repaired. They allowed me to get on highway and drive back to West Va with this car in this condition. The bad part is i truly liked this car. And would have repaired it if that were an option. I called 2 times and was hung up on. Owner told me get used axel from junkyard and he would apply 50 dollars towards repair. When i tried to explain it could not be repaired he would not give me that chance he hung up on me. I tried to call following day and woman hung up on me.

      Business Response

      Date: 05/09/2024

      I am writing to address the complaint filed by ****** *********.  The used 2008 Scion XB was sold AS-IS via cash on March 29, 2024, for $3500.  The customer was accompanied by another party who looked at the vehicle at the time of sale. 

      The customer called and asked for an axel and LBSi agreed to pay for the part and installation if she brought the vehicle to one of the mechanics that does work on our vehicles.  She was supposed to get back to us and we never heard anything until this complaint. 

      The customer viewed rust and acknowledged defects on the vehicle at the time of the sale by signing item numbers 3,4, and 5 on our Vehicle Buyers Order.  It was also noted that it would not pass inspection.  (See attached form). 

      The customer says in the complaint that she is disabled but never disclosed this to us.  She signed off on number 14 on the Vehicle Buyers Order stating, “Customer agrees that they have no impairment at the time of signing and completing this contract.”  If she had disclosed she was disabled we could have been further help at the time of sale. 

      The customer signed a Buyer’s Guide, and Terms and Conditions paperwork which we have included signed pages by the customer as supporting documents.  The customer signed off on buying this used vehicle “AS IS” and LBSi tried to help her and never heard back.  

    LBSI Automotive LLC is NOT a BBB Accredited Business.

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