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Business Profile

Health Club

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a family membership to anytime fitness. I pay $128 a month for my family of 4. In February of this year the gym deactivated my sons membership by mistake and assigned his membership to another person who had lost their key fob. He was away at school so we didnt notice until he came home for the summer and his membership fob did not work. We were told his membership was transferred to the ********************* location. I said it needed resolved as he was traveling to Va for a summer internship and planned to use it at a gym by his rental. Part of the membership is to be able to use any location in the **. He could not use it and they said he was only a temporary member and could not access other gyms. I have called both gyms and corporate to fix it. I just want to cancel my membership now and the gyms say he is in transfer portal and neither will cancel. I am continuing to pay for a membership he cant use and also they havent responded to my cancellation request. Since February I have paid them $150 for his membership that was not active. I just want my family membership cancelled and no longer have to pay them a monthly fee.

Anytime Fitness is NOT a BBB Accredited Business.

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