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Business Profile

Roofing Contractors

Inks Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inadequate proposal for roof ventilation issue and subsequent replacement. Unacceptable monetary offer for the actual work that needed to be done.

    Customer Answer

    Date: 03/18/2024

    I afforded this company not one, but two chances to replace the roof and remedy an underlying ventilation issue of which they failed at miserably both times.  I paid in full the $22,000 for initial replacement in 2022, they did not charge for the work required for the 2nd replacement in 2023, and I refused to let them do the work again for a 3rd time.  I had no faith they knew what they were doing and could properly execute another roofing job.  In turn I hired a more reputable roofing company to do the third replacement.  This cost me $******.  Inks should be held responsible for poor work, and in turn I asked for only ****** of the ****** I paid as their responsibility toward a 3rd roof, as only the front half of the roof needed to be replaced but for uniformity of the shingles from the other roofing company I had the roof replaced in its entirety.  Inks offered 2500 which was insulting.  The scope of work they wanted to do to fix the issue would not have fixed the underlying problem and we would have had the same problem again within a year.  Attached of photos of decking under the shingles after only ONE year!

Inks Holdings, LLC is NOT a BBB Accredited Business.

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