We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Repair

Hemi Brothers Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Repair.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    07/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On February 21st we had Hemi's Brothers come out to repair our gas range. They replaced the thermostat under the assumption that was the issue. As it turnes out the new part did not solve the problem. The range continues to heat up to 450 degrees as well as shutting off. They returned the following week and acknowleged the problem was not solved. We paid them $501.38 for the repair. They have not been in touch to tell us the part ther were to be odering has become available. They do not return our phone calls.

    Business response

    07/27/2023

    While we were at the customer's house the oven worked properly.  Upon their complaint that it wasn't working when we were not there we reached out to the manufacturer for support as we could not recreate the issue.  We had no luck getting any information from the manufacturer support team. The customer was not happy.  We have sent a full refund to the customer.   Unfortunately, we are not going to be able to fix the oven as we cannot figure out what is going on and cannot recreate the issue when we are there.  

    Customer response

    07/28/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *****************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 9

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

364 Nina Way

Warminster, PA 18974-2836

Visit Website
(215) 882-0880

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.