Reviews

Review Details

• Review fromBenjamin P

  Date: 11/23/2024

  1 star
  There were multiple mistakes on the background check that Certiphi submitted to a potential employer (thankfully, they still hired me). Some of these mistakes didn't make logical sense, and I was unable to get proper customer support to submit a dispute to their incorrect claims about my past employment.I'm not convinced an actual person was putting the proper attention to detail to my case--it seems like my case was handled by an employee that did not care or an AI bot. For example, they stated that my self employment start date was incorrect based on the reference of mine that they talked to, which makes no logical sense given it's self employment. They also received incorrect dates for 2 other of my past jobs (so 3 total mistakes total). In addition, they were unable to contact a 4th former job of mine, and still did not "pass" it when I submitted W2s and other proof that I worked there.Handling background checks is very serious and I do not believe that Certiphi cares that they can prevent someone from getting hired due to their carelessness.

• Review fromGloria K

  Date: 06/18/2024

  2 stars
  Not surprised to see many other low reviews. The customer service is unbelievably rude. When I called yesterday, the only kind woman I spoke to saw that my drug screening results from the test I did last week had not even been sent to my employer! She instructed me to call back after three hours to verify that they had been sent. When I did so today, I was met with at three different rude representatives. The first was a man who talked over me and literally raised his voice at me completely unprovoked. The second told me I was on the phone with the help desk, but that when I called yesterday, I was on the phone with OHS. I explained to her that the number doesnt give the option to (for example) press 1 for OHS. Youre automatically connected to help desk and then they connect you to the correct line. I am not the all knowing connoisseur of what line is correct, what department is for x or y, and she still repeated that I was talking to the wrong ***** I said Well how do I connect to OHS? and thats when she said shed connect me. So I had to reprimanded first before connected? We are all adults. I called the exact same number from the day before as I had already explained, but she wanted a back and forth. When I finally got connected to OHS, the representative immediately said I understand youre calling about your drug screening and I said yes, and she said it was sent to CVS yesterday so I need to talk to CVS at this point. In almost the same tone as person number 1 but certainly not as rude and aggressive. I said Thats all I wanted to know as instructed yesterday. You guys need to have your employees agree on what your protocols are. Three different people speaking to me rudely and being short because I followed the instructions given to me by THEIR coworker. ******* is the kindest representative, but hes the help desk. Once you go further than that, expect disrespect and customer service representatives who dont want to help or ease your confusion.

• Review fromTeri C

  Date: 12/04/2023

  1 star
  Applied for job through "temp service" Integrity Staffing Solutions (not accredited, stay clear). Initially attempting to contact Integrity was an issue, I should have backed off then, but I am in need of job!! Since then I have spoken with 1 rep. (conflicting responses at best) and have emails with another, still no real solid communications and no clear answers on their locations. They used this site called Application Station, regretfully I entered my information. They hound me now for fingerprints etc. Scams everywhere. Criminals absolute criminals! I have received correspondence through email that perspective employer has ran some financial back ground check and standard background; still too many flags with the agency and this site they are utilizing. STAY CLEAR - Be Safe and Well.

• Review fromAnthony M

  Date: 03/28/2023

  1 star
  This company searched address that were not under my name and came back with false information.

• Review fromWilliam L

  Date: 12/29/2022

  1 star
  I had a Background Check and a Drug Screen done through this company, The Background Check went by smoothly but I can't say the same for my Drug Screen. I was applying for a job of high interest to me and was excited to start working. The weird thing is that in the time I was waiting for my drug test results I kept getting phone calls and messages from the general manager of the company I was in the process of getting hired for. I kept assuring him that I did my drug screening. The GM took it upon himself to contact certiphi through email asking about my sample and what the hold up was, the time frame from when I provided the urine sample to the day it got tested in the lab by certiphi was a total of 10 days, long story short I got an email from certiphi stating that I failed the drug test due to high levels of marijuana in my urine sample.... I had quit smoking 3 months prior and am in the process of changing my life and furthering my education. I started a dispute with certiphi and also went to my PCP for a drug screen as well to get it tested in their lab. MY test at my PCP's lab came back clean, I then reached out to the GM of the company I was trying to get hired at to try to escalate things in a professional manner and got ghosted by them, I didn't get any messages or phone calls back from them so I ended up giving up on that note and am in the process of something better at the moment, I just thought I would share my experience with certiphi. My drug screen should not have been where it was at with certiphi. After talking to my PCP he gave me a few scenarios as to what could have occurred on certiphis end.