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Business Profile

Monuments

Allegheny Memorials & Engraving

This business is NOT BBB Accredited.

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Complaints

Current Alerts For This Business

Pattern of Complaint:

On November 29, 2023 BBB contacted Allegheny Memorials and Engraving regarding a pattern of complaint.  BBB files indicate that this business has a pattern of complaints with consumers alleging that they paid for items but the items were never received.  Customers also claim that their attempts to contact the business regarding their concerns were unsuccessful.

As of December 27, 2023 the business has failed to respond to the BBB's request to voluntarily address the pattern of complaint.

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Status
Complaint Type

  • Initial Complaint

    11/03/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    6/28/2023; stone not delivered and they won't take calls or respond to e mails.

  • Initial Complaint

    10/04/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Purchased a memorial stone for my wife’s cemetery plot from this business. Repeatedly contacted this business from May 5, 2022 until July 2023 about status of stone. In July a stone was placed on plot site. It was the wrong stone, not what had been purchased. Contacted the business and they promised to deliver the proper one. Have since been trying to contact business, telephone number is disabled, no one has been on site during business hours.

  • Initial Complaint

    09/26/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On February 3, 2023 Allegheny Memorials deposited a check for $2,469.88 for the gravestone for my parents, ****** *** ****** *****. Since August, 2023 their office has been closed and their answering machine isn't accepting calls. When I last talked to them in in July, I was told that they were in the process of attaining delivery. Two months later and my parents gravestone is still not there.

  • Initial Complaint

    09/18/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Made payment in full for a memorial grave marker. Marker has not been installed and The Business will not contact me regarding this purchase. The business is Allegheny memorial and engraving. I would like them to contact me and install the memorial or give me my money back.

  • Initial Complaint

    08/17/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    The transaction occured on 2/13/23 after my wife passed away on 1/24/23. - I ordered a double headstone and made a payment to Allegheny Memorial & Engraving in the amount of $3000,00 on that date and paid an additional $900.00 to them on 2/22/23. They told me that the stone would be here in about 2-3 months and that they would install it in the cemetary. - I have been to the office several times since then and got excuse after excuse for why the stone wasn't here. -Today I went to their office and the woman told me that she is no longer handling the headstones because of a family problem and she gave me a card with her brother-in-laws name on it and told me to call him. I called his number and his mail box is full and I can't get a message to him. --So I emailed the email address on the card and he has not responded. My step-daughter has also been to the business and they told her 3 weeks ago that the stone was being shipped and would be in that week...I was there 2 weeks and they told me that it was being put on a pallet and being shipped. --The stone is still not here and has still not been put into the cemetary as was told to me when I purchased the stone. -- I am 80 years old (will be 81 next month) and I am leaving for the Phippines on October 12 to do missionary work. -- I would like this matter to be settled before I leave.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

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Contact Information

28 Mohawk Ave

Warren, PA 16365

Visit Website
(814) 230-9420

Customer Complaints Summary

6 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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