Reviews
This profile includes reviews for Guardian Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromShantira P
Date: 02/17/2023
1 starI had a fire in my kitchen in which the smoke detector and panel alarm went off but I never heard from guardian or the fire department. Lucky for me I had a fire extinguisher nearby. When I reached out to guardian about my safety concern with services I am paying for I was asked to test the alarm. The test alarm went through to them and they offered to send a technician out to see what the problem was but I would be charged $75. I expressed how I felt that I shouldnt be responsible for the technical issue in their end and I was told by ******* that its the price for the service. There were no concerns for me or my familys safety. I asked if someone could call me back in regards to this and I was told it didnt work like that and I would have to call them instead. If you are looking for a company that puts your safety first, please do not count on guardian protection. They call for payments but never a customer satisfaction call.
Guardian Protection
Date: 03/07/2023
Hi ********,I am sorry for the difficulty. Your safety and satisfaction are important to us. I understand that our customer loyalty liaison spoke to you on March 1 and with your agreement, has scheduled a service call by our professional technician on March 18 to resolve the issue at no charge. I see that the our customer loyalty liaison has been staying in touch with you to ensure your satisfaction. Please don't hesitate to call us at 1-800-PROTECT ***************) should you have any questions.Sincerely,**************************** Satisfaction AdvocateReview fromBajanbeauty B
Date: 02/02/2023
1 starBeen a customer for 17 years. Have never been a satisfied customer. I have been a good customer. I have paid three months at a time since Ive been with this company. There have been some issues with service and and equipment alarms going off at 2 and 5am and was NOT related to battery. Three service calls later it was discovered that the first person didnt fix problem at all. then trying to upgrade and get you into another contract. Just recently I had to pay a month late. I called to let them know Payment will be made. I also needed to update info. As Im giving new information. Rep asks if I wanted to change other numbers? What? Other numbers she proceeded to give three other numbers on my account. I didnt recognize any of these numbers. She stumbles and puts me on hold for 10mins. She finally comes back and tells me they dont know how or why these numbers were on my account. Nothing was compromised cause those people dont know code word to access account. Is that supposed to reassure me they have my best interests in mind? How can anyone trust that you can protect them when you cant get basic information right. You get the attitude as if you are bothering them and need to get over it.Guardian Protection
Date: 03/07/2023
Hi ***,I am sorry for the difficulty. I understand that our customer loyalty liaison left voice messages in an attempt to reach you on February 3 and again on February 6. On February 10 she was able to reach you but you indicated you did not have time to talk. You agreed to take her phone number and email so that you can reach out when it is convenient for you to discuss any outstanding issues. As of March 7 she has not received any communication from you. Please know that we look forward to hearing from you to resolve any issues that you nay have. Sincerely,**************************** Satisfaction AdvocateReview fromBoris N.
Date: 01/30/2023
1 starI had an appointment today for a system installation with Guardian. They must have sent me 10 email and text reminders about today's appointment. I scheduled 10+ important work calls and took a day off because of this appointment ... and ... THEY DID NOT SHOW UP!!! No one called to tell me they are running late or need to reschedule. I called twice to find out what is going on and was told the install was being done by a subcontractor and they cannot be reached. That's it. No apologies. No information. No showing up. I wasted an entire day waiting for them! So unprofessional. I am calling other alarm companies and will never deal with Guardian again.Guardian Protection
Date: 01/31/2023
Hi *****,I am sorry for the difficulty. Guardian Protection takes customer satisfaction seriously and this is not our standard of service. We took action and arranged to reschedule your installation for the very next morning, January 31, however our supervisor tells me that you have declined our offer. Sorry to hear this. If I can be of any further assistance, kindly contact me at [email protected],**************************** Satisfaction AdvocateReview fromHeather D
Date: 01/05/2023
1 starPLEASE READ THIS IN FULL PRIOR TO WORKING WITH THIS COMPANY. These are things I desperately wish I knew prior to going into a 5 year contract with them. If I could give Guardian Protection zero stars I would. They dont protect a **** thing. If you were in an actual emergency situation, you would be screwed. BUYER BEWARE. ISSUE #1 Doorbell camera only records for 30 seconds *** then stops even if there is someone beating down your door. I had a recent situation with a neighbor beating on my door, banging and yelling for nearly 4 minutes. The doorbell camera only recorded the first 30 seconds which showed her politely knocking and didnt get any of the rest. I called Guardian and they said there was nothing they could do and that is just how their cameras are meant to function. And they had the nerve to suggest I buy additional cameras. ISSUE #2 Cameras completely stop working once you reach a certain amount of recordings each month. I hit a ***imum recording quota that I didnt even know existed (I only have a doorbell camera and back door camera). Hitting that quota stopped both of my security cameras from recording. And then to top it all off, because I hit that quota it subsequently turned off all of my recording rules without my knowledge so that even when the recording was supposed to restart, it still wasnt recording because they stopped all my recording rules. I had to go back in and manually restart them again. Thus, my cameras were essentially off for days, if not weeks. What is the point of having an expensive security system if this is what it does? I just wanted to feel safe in my home and thought they could provide that. Now, Im stuck in a 5 year contract with a deceitful company and Im thousands of dollars in the hole.Guardian Protection
Date: 01/10/2023
Hi *******, Our supervisor reached out to you by phone on January 9. He was unable to reach you but left a message regarding the effort we are making to resolve your issues. Please give us a call at 1-800-PROTECT ***************) so that we can discuss further with you.Thank you,**************************** Satisfaction AdvocateReview fromRod F
Date: 12/28/2022
1 starGuardian Protection is a terrible company; locked into a 4-year contract; moved and nobody came to reinstall as they promised. Our business got charged for a service never rendered for over two years. Terrible ethics. Very square headed and hard to deal with. When ask for a reimbursement , even partial, the first words that came out of the member were "We cannot do that" shoe would not even be open to understand what was going on.Guardian Protection is too small to solve problems and too "corporate" to take care of their customers.Stay away from this company...bad, bad, bad.Guardian Protection
Date: 01/10/2023
Hi Rod,Customer satisfaction is important to us. I understand that our supervisor spoke with you on December 29 in an effort to resolve your issue and that you were going to think about her suggestions and give her a call back. As of January 9 she has not heard back but continues to look forward to your call. You can reach us at 1-800-PROTECT ***************).Sincerely,**************************** Satisfaction Advocate
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