Business ProfileforJohn Sisson Motors

On 8/19/23, I acquired a new 2023 Mercedes-Benz CLA 45 AMG from the Mercedes-Benz dealership in Washington, Pennsylvania, for a total of $74,480, with a $17,000 cash down payment, financing the remainder through Mercedes-Benz Financial. Within 400 miles of ownership, while driving on the highway, the vehicle experienced a transmission malfunction, causing a complete power loss and reboot. Immediately, on 830, 2023, I took it to the Mercedes-Benz service department in Alexandria, VA. They suggested a potential software update from Mercedes-Benz Germany due to limited occurrences of this issue in the 2023 fiscal year vehicles. Upon retrieving the car after a day, I noticed aggressive shuttering upon stopping, an issue absent before the service visit. The dealership doubted me until a mechanic experienced the problem. but then found it. From 08/292023 to 10/10/23, the vehicle remained at Mercedes-Benz while they initiated contact with Mercedes-Benz International in Germany. Following extensive testing, corporate service associates recommended replacing the dual clutch, resulting in a zero ETA. Upon receiving the vehicle back on 10/10/23, a slight improvement in the issue was noted but dismissed as normal by the service department, which I found untrue. Subsequently, a check engine light illuminated, leading to the discovery of an unplugged evaporative emissions control system attributed to mechanic human error. While driving to Florida for work, the car stalled at a red light despite being an automatic. This led to another service visit in Clearwater, Florida, on October 30th, 2023. Despite numerous tests, the reason for the ongoing shuttering could not be pinpointed. Returning to Virginia, on December 12 at 4:00 PM, at speeds of 65 to 70 mph on the interstate, the transmission malfunction error reappeared. The Charlottesville Mercedes-Benz service department confirmed the error and scheduled a service appointment for January 5, 2024.