Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not sure how this company got my personal information and resume but they did not aquire it by me. They have provided my personal information to thousands of people and I am getting a lot of scam calls and texts because of this from people trying to phish for more of my personal information. This is a security risk and liability. I want my resume and personal information removed from their site as I never provided them with it on the first place and I can not access the information to delete it myself since I never created an account or provided them with my personal information myself.

  

  Business Response

  Date: 11/27/2023

  Dear *******,

  Thank you for bringing this matter to our attention.

  Upon conducting a thorough investigation into your concerns, we discovered that you have a registered account through one of our niche-specific job sites. While we noted that the email address used for this account is different than the one provided in your BBB communication, we observed a match in the contact phone number.  This account was initiated through a job opportunity posted by one of our partners on August 10, 2021. It appears that there hasn't been any activity on this account since its inception. We will deactivate it and remove any associated information as requested.

  As you had an account with us, rest assured, we would have only shared your information in accordance with your account settings and our privacy policy.  Therefore, we did not provide [your] personal information to thousands of people.  Unfortunately, the Internet contains a multitude of phishing scams which try to establish credibility with the job seeker by saying they found their resume/information on reputable sites, such as Nexxt, regardless of where they actually found it.  These are beyond our control, though we try to investigate them when we are given sufficient information.  After a detailed review of the information you provided, we can confirm that we did not share the information pertaining to your account with the organization named in your attachment.  We are actively engaging with this organization to address the concerns you reported.

  We wish you the best in your career search.

  Regards,
  Nexxt Customer Success Team 

  Customer Answer

  Date: 11/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Privacy issue.NEXXT will not remove my personal data, including my resume. I have request removal 2 months ago and no reply. I continue to get junk mail from recruiters. I have been RETIRED for 3 years

  

  Business Response

  Date: 09/28/2023

  Dear *****,

  We appreciate your feedback and would like to address your concerns.

  Upon conducting a thorough review of our records, we have identified that only one request was submitted through our Contact Us page on 08/22/2023, requesting the removal of your resume. We promptly deactivated the associated account per your request, and a confirmation email was sent on 08/25/2023.

  As to the current status, there are no active accounts registered with your email address or personal information. Consequently, your resume details are inaccessible through the Nexxt platform to recruiters or hiring companies utilizing our services for their recruitment endeavors.  Nexxt has no control over the communications or actions taken by recruiters or hiring companies outside our platform.  Those entities should be contacted directly to stop unwanted messages.
  

  If you continue to receive email communications directly from Nexxt, we kindly request that you forward them to [email protected]. This will enable us to further investigate the matter and take any necessary actions to resolve it.
  

  Thank you for bringing this matter to our attention, and please do not hesitate to reach out should you have any additional concerns or questions.

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm tech savy & very aware of tricks used by 3rd party companies to collect your data. I skip over such covert tactics when applying for jobs. HOWEVER SOMEHOW NEXXT cleverly went another way & got my data against my will. NEXXT has been scamming me with MULTIPLE emails daily that I CANNOT UNSUBSCRIBE from. I've tried many times. NEXXT is sending totally IRRELEVANT jobs I would never be interested in. I believe It started when I applied to a job on Indeed (which I rarely do. Now I remember why). When I click on NEXXT's useless unsubscribe link in the email I'm asked to login.I don't have login credentials & "forgot password" doesn't work bc I never created any account. I refuse to create an account when I want the opposite! Evidently NEXXT already created an account. I WANT ALL OF MY DATA REMOVED IMMEDIATELY! This company is criminal! It's impossible to contact them. When you call any of their numbers, they say "your call is important to us" which is a really sad joke. NEXXT does not want to talk to you! They make sure of it. You need to have a person's last name to talk to anyone in customer service, OTHERWISE press 0 to leave a message. If you press 0 MAILBOX IS FULL. If you fill out contact form on website, it asks you tons of unnecessary personal info & your issue is not on drop-down list. Legitimate companies have no reason to obfuscate & behave like NEXXT. NEXXT should be ashamed of themselves. @NEXXT WHY DO you underhandedly trick people into your database? PLEASE don't respond with the non-sense that I signed up, opted-in, had old acct etc. You got my data with trickery without my knowledge bc I KNOW I closed that signup window & skipped. JUST REMOVE MY DATA! ALL THESE PEOPLE HERE FILING COMPLAINTS AGAINST YOU WITH THE SAME ISSUE ARE NOT LYING! WHY DOES YOUR CUSTOMER PHONE# REQUIRE A PERSON'S LAST NAME, OTHERWISE PRESS 0 to leave a message, but YOU CAN'T LEAVE A MESSAGE BECAUSE YOUR. MAILBOX IS FULL? PLEASE ANSWER WHY THAT IS NEXXT? I REALLY WANT TO KNOW!

  

  Business Response

  Date: 08/07/2023

  Dear ******, 

  Thank you so much for sharing your feedback with us. We truly value input from job seekers like yourself. Our long-standing success with employers and job seekers for over 20 years is a testament to our commitment.
  

  After carefully looking into your concerns, we noted that at least four accounts with the email address you provided have existed in our database, and they are all deactivated. We can confirm that you created your most recent account with us on 07/20/2023 through a partner-sponsored job on our site *************************************** on the information provided when you created your account, we began sending you matching job alert emails. 
  We did not spam you. We sent you information about relevant employment opportunities in accordance with your account settings. In addition, we do not and cannot create accounts for job seekers without their knowledge and permission. If you inadvertently created an account or no longer wish to receive our emails, you can deactivate the account yourself or reach out to us for assistance, as you ultimately did.
  

  According to our records, you reached out to us via our Contact Us form on 07/25/2023 regarding your account and requested the removal of your information. We promptly addressed your request. Specifically, we deactivated your account, unsubscribed your email address, and took action to ensure your contact email address was added to our "Do Not Send" list.  As your account is deactivated, you should no longer receive emails from us and, in accordance with our privacy policy, we will not share your data.

  If you have received any additional email from us since your account was deactivated, please forward them to [email protected] (as attachments). This will help us investigate the matter further and prevent it from happening again.

  We wish you the best in your job search.

  Customer Answer

  Date: 08/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  For the record, Nexxt is NOT being honest. EVERYTHING stated in my complaint is 100% TRUE.  FACT: You most certainly SPAMMED ME just like all the. rest of the people who have filed complaints here.  FACT: You MOST CERTAINLY CREATE ACCOUNTS WITHOUT PERSON KNOWING!  I never created an account nor was I aware that an account was created until I got spammed to death. AS I said I read the fine print & I know ALL the tricks used.  I avoid creating 3rd party accounts or getting put in job board databases I don't want to be in.   I tried MANY times to unsubscribe & even called (but you needed a person's name to get through)  Contacting someone took an act of God. I resorted to sending a message via contact page which was designed for customers & not for unsubscribing. It was only after I wrote this complaint that the spam stopped.  FACT:  I've NEVER heard of nor have I visited www.sanfranciscogigs.com whom you said I recently created an account with, which makes you guilty. I never signed up for none of this - not them nor NEXXT.  Somebody did that covertly using my data without my knowledge or permission.  FACT: I wasn't ever sent "RELEVANT"  jobs!  NOT ONCE. Your AI is STUPUD.  I'm in the IT field, yet I got nothing but medical field  jobs.  Apparently your systems/partner's system who stole my information without my knowledge was too stupid to know that just because I apply at a healthcare company doesn't mean I'm in the medical industry!  FACT: YOUR SYSTEM DOES NOT ALLOW YOU TO DEACTIVATE AN ACCOUNT YOURSELF AS YOU SAY.  STOP LYING!   

  Regards,
  
  *****************************

• Initial Complaint

  Date:08/13/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have written them to STOP emailing me I blocked them I marked them as spam. They keep on sending me emails.

  

  Business Response

  Date: 09/01/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry, and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.
  

  Our research shows that ************************* first came to us through an affiliate via the site www.*************.com and created two accounts with us. The affiliate provided us his opt-in information, and these opt-ins authorized his account creation and our sending him emails about job opportunities both times.  **************** first opted-in to our offer on August 1, 2022.  **************** deactivated this account on August 5, 2022.  *************** accepted our offer on www.*************.com again on August 10, 2022.  He deactivated this account on August 18,2022. 
  

  Upon receipt of **.******* ******** complaint to your office on August 18, 2022, our Customer Success emailed **************** to confirm his successful deactivation of his account. If **************** has questions in the future, we encourage him to contact us directly at [email protected] or ************.

  
  

• Initial Complaint

  Date:08/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started (08/08/2022)getting emails from Nexxt about job in my area sent the first several to spam because I did not sign up for this. So I unsubscribe and it said I needed to log on. I went to their website and sure enough there is an account with my name email and cit I live in but that is it. No job preferences or job history or other pertinent information for a job search. So I clicked deactivate and low and behold I have gotten 15 more emails from nexxt or ***@email.nexxt.com. The first emails were from [email protected]. Now know that I have not signed up with any job seeking web sites. Because I am not in the job market. This is poor business practice. I don't know where you got my email. remove my email and do not contact me again

  

  Business Response

  Date: 08/26/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry, and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.
  

  Our research shows that *********************** came to us through an affiliate on August 4, 2022.  While our research indicates that our offer was not on a job seeking site, **************** would have accepted our offer with the affiliate for the affiliate to share his information with us. The affiliate provided his opt-in details to us, which authorized us to email **************** about job opportunities and create his account.  Our records show that **************** successfully deactivated his account on August 8, 2022.  **************** may have continued to receive emails from us for a few days after his account deactivation due to messages scheduled for send prior to his deactivation effective date.  If **************** has questions in the future, we encourage him to contact us directly at [email protected] or ************.  

  Customer Answer

  Date: 08/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  If this is the case that an affiliate gave them my information then they need to disclose that information as to who that affiliate is. So I can deal with them giving my information out. I would never agree to receiving emails like this.  I am still getting emails from Nexxt.com but I sent theses emails  to spam and the last email I got was  on 08/26/2022. I have finally blocked these email. 
  
  Regards,
  
  ***********************
  

  

  Business Response

  Date: 09/08/2022

  We looked further into *** ******’s complaint as he did not accept our initial response. We appreciate the  opportunity to provide him more information to address his concerns.  
  This confirms that our records show that *** ****** came to us on August 4, 2022 as a co-registration through  an affiliate. Specifically, the affiliate informed us that *** ****** came through the Quality Samples Today  website located at ***************************************************************. The affiliate informed  us that on the Quality Samples Today site *** ****** encountered the following signup page:  
  
  After completing the signup page, *** ****** would have then received a series of different offers that he could  either opt into or decline. 
  Nexxt’s offer was shown to him at some point during this series of click through offers and appeared as follows:
  
  *** ****** had the ability to opt in by selecting “Yes” or decline by selecting “No, thanks” and move on to the  following offer.  
  *** ****** must have accepted our offer with the affiliate for the affiliate to share his information with us. The  affiliate provided his opt-in details to us, which authorized us to email *** ****** about job opportunities and  create his new member registration account. 
  Our records show that *** ****** successfully deactivated his account on August 8, 2022. *** ****** may have  continued to receive emails from us for a few days after his account deactivation due to messages scheduled for  send prior to his deactivation effective date. Additionally, our further research indicates that on August 19th, in  response to an inquiry from *** ****** saying he was still receiving emails, *** ******’s request to not receive  emails was inadvertently submitted to an internal process which triggered his receipt of additional messages on  August 19th. Upon discovering this while researching *** ******’s concerns more, we have updated our process  to prevent inadvertent email sends via this internal tool in the future. Our records show that August 19, 2022  was the last date that Nexxt sent email messages to *** ******.  
  Finally, we have verified that *** ******’s account remains deactivated and notated not to send him emails in  the future, unless he opts-in to receive messages from us again. Again, we appreciate the opportunity to  provide additional information to *** ******, and we trust we have addressed his concerns. If *** ****** has  questions in the future, we encourage him to contact us directly at [email protected] or ###-###-####. 
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a text, offering me a job that I never applied for from NEXXT, that I never signed up for. I have no login or account information, as I never created an account. This occurrred today 7/25/2022. I can not delete the account as I do not have one and wish for NEXXT to delete any information they have about me. Clearly another site shared my information and I wish to know which. So I can have my information deleted from there as well. There are too many scams and to have a company take my information and give it to scammers is a violation, in my book.

  

  Business Response

  Date: 08/16/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.
  
  Our research shows that ******* ********** came to us through an affiliate on July 22, 2022. *** ********** would have opted-in with the affiliate for it to share his information with us so that we could text him about job opportunities. The affiliate provided his opt-in details to us. Due to the confidential nature of our affiliate agreement, we cannot share the affiliate’s identity. However, we can assure *** ********** that we are not “scammers,” nor is it our practice to affiliate with companies that do not abide by industry standards.
  
  Our research also shows that on July 25, 2022, our Customer Success team deactivated *** **********’s account and advised him of this deactivation. If *** ********** has questions in the future, we encourage him to contact us directly at [email protected] or 610-878-2800.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of Nexxt and I keep getting emails for jobs from them. I want to stop getting these emails

  

  Business Response

  Date: 08/09/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry, and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.
  

  Our research shows that ***** ****** registered with our site www.healthcarejobsite.com on May 21, 2022 and provided her mobile number when she registered.  She came to us through an affiliate.  Our records also show that she last accessed her account on July 4, 2022.   
  

  Per her request in this consumer complaint to your office, we deleted **. ******* account on July 28, 2022, which is the date we received this complaint.  We have no record of **. ****** contacting our Customer Success department.  If she had, we have live assistance available to help her manage her account,including unsubscribing from emails. If **. ****** has questions in the future, we encourage her to contact us directly at [email protected]  or ************. 

• Initial Complaint

  Date:06/26/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people began emailing me and will not stop despite numerous unsubscribe requests. If they are indeed a legitimate business, this must stop.

  

  Business Response

  Date: 07/08/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry, and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.

  Our research shows that *********************** came to us through an affiliate on June 18, 2022.  Per his request in this consumer complaint to your office, we deleted **. ******'s account on June 27, 2022, which is the date we received this complaint.  We have no record of **************** contacting our Customer Success department.  If he had, we have live assistance available to help him manage his account, including unsubscribing from emails. If **************** has questions in the future, we encourage him to contact us directly at [email protected] or ************. 

  Customer Answer

  Date: 07/15/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving spam email from www.nexxt.com I have never agreed to receive emails from Nexxt.com, nor have I given this company permission to send me emails. Still, they send me multiple emails everyday, from many different accounts.There is no option on many of these emails to unsubscribe. Where there is an option to unsubscribe, I have unsubscribed, but to no avail. I thought these spam tactics were against the law.Thanks,****

  

  Business Response

  Date: 07/08/2022

  Nexxt is dedicated to helping professionals take the next step in their careers and connecting them with recruiters and employers. Nexxt has more than 20 years of experience in the recruitment industry, and uses advanced technology in its multi-channel marketing to a diverse network of more than 100 million job seekers.
  

  We searched our database and do not have anyone matching the information **** **** provided to your office. Accordingly, we would not have sent him any emails.  *********** has been viewing multiple career sites or clicking on multiple postings, he may be confused about the source of the messages he receives.
  In addition, we have no record of **. **** contacting our Customer Success department.  *********** has questions in the future, we encourage him to contact us directly at [email protected] or ************.