We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction

Ted Kelly Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a contract to rebuild our deck on 7/12/23. Contract stated the time frame to complete this work was “approximately” 7/29/23 to 8/6/23. Work began, by him, on 7/29/23, and we paid the down payment of the contract, $1125 in cash. Per messages sent via Messenger, he stated he would be back on 7/30/23 to finish the work. He didn’t come on 7/30/23 and messaged me stating the heat and sun was too much for him and he would send a friend who “was a good carpenter” to finish the work on 7/31/23. This person never appeared. Through many text messages we were told he would get it completed in the next couple of days and would be here on 8/1/23. This person did come on 8/1/23 and did some of the work, then left. I received a text message stating his friend would finish on 8/2/23. He came at 10:30 on 8/2/23, worked for a while then told us he had to go get screws and was gone for hours. He also changed his oil in our driveway. We were told again that his friend was going to finish the deck on 8/2/23, he did not. He came back the next day 8/3/23 and worked most of the day. *** ***** came to the house around 4:30 on 8/3/23 and it appeared that his friend was finishing up (he didn’t) so we paid the remainder of the contract, $1125 in cash. It turns out he was not finished and was supposed to come back to finish. He hasn’t been back yet nor have we been advised as to when he would. *** ***** also stated he would be here to remove the debris (as stated in the contract) on 8/5/23. He has not done this. He was also to return lumber that was not used and I would get refunded. I tried to contact him several times on 8/5/23 asking for a time and did not hear back from him until 1:47 in the afternoon telling me he couldn’t get the trailer and would take care of it “sometime this week” I have tried contacting him by phone, text, email, and am getting no response. The deck is incomplete (boards not screwed down) there is a damaged part of the railing which is installed wrong.

    Customer Answer

    Date: 08/19/2023

    Since filing this complaint, the person sent to do the work (not the contractor) did come back and finish installing the screws. We are still waiting for the broken piece to be replaced and railing to be corrected. Our complaint is only with the person we entered into the contract with, not the one who actually did the work. *** ***** still has not responded to me from any of my inquiries, but the other person has even though we didn't contract with him.

Ted Kelly Construction is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.