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Business Profile

Pest Control Services

Green Pest Solutions, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

This profile includes complaints for Green Pest Solutions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Green Pest Solutions, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction took place last Saturday. I paid $594. The business committed to addressing the mice infestation. The business provided a temporary solution (of a copper mesh and bait) and did not explain that this is temporary because the mice can (they did!) push through the mesh. The business did not explain the poison on the mouse traps does not transfer mouse to mouse, so even if some mice eat the poison and die, more mice will come in (we cant assume all mice will eat the poison or there will be enough poison for all mice.) as a result, I saw four mice just steps away from my bed, crawling over my clothes. I could not sleep in my own bed and had to leave the apartment alone past midnight. Green Pest solutions did not do much to solve the problem, they said theyll come in four days later and put in more of the same temporary solution unless I BUY spray foam (after paying $594 to them?!) this is the worst service I ever received and I want money back.

      Business Response

      Date: 06/14/2023

      Our customer service manager, ***, gave the customer a call apologizing for her experience and to let her know that the products are working but that it does take some time before all mice are gone. We typically do about a two week follow up but *** did reach out to a service manager and got approval to come out sooner,tomorrow, which the customer was pleased with. Were sending out one of our most experienced senior techs, *****, to reinspect, check for entry, refresh bait/etc.

      *** let her know sometimes mice can take a few treatments to get under control but ***** would be able to provide more insight on issues,treatment, recommendations, etc. tomorrow. We will follow up with her early next week to see how things are going.

    • Initial Complaint

      Date:04/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Green pest solutions is ineffective at pest control for ants. Started contract with them on March 7 still having ant issues and I called to cancel appt for April 7 and they charged me for service that I didn’t receive If I cancel contract they plan to charge me over 700.00 for doing nothing and promoting an ineffective green product

      Business Response

      Date: 04/26/2023

      ***, our customer service manager, left a voicemail and emailed the customer apologizing and letting her know we have removed the balance. She will not be contacted by our company going forward.

      Customer Answer

      Date: 05/01/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: I was further charged for services not rendered as documented in the attached word doc

      Regards,

      **** *******

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ON 4/19/22 GREEN PEST SOLUTIONS TREATED MY HOME FOR ANTS..THEY ASKED IF I WANTED MONTHLY TREATMENT .I AGREED. PAYMENT BY CREDIT CARD.I HAD TO CANCEL CREDIT CARD ON 8/6/22. VOICEMAIL ON PHONE END OF AUGUST REQUESTING NEW CREDIT CARD FROM GREEN PEST.I THEN REALIZED THEY WERE EXTRACTING MONTHLY PAYMENTS FROM OLD CARD..I WOULDN'T GIVE THEM NEW CARD .THEY SENT WORKER TO MY HOME MIDDLE OF SEPTEMBER. I REFUSED HIM ENTRANCE.THEY SAID I OWED AUGUST ,SEPTEMBER AND THEY WERE AT MY HOME IN JUNE AND TREATED MY HOME FOR WASPS .MY PROBLEM WAS ANTS .WHY DIDN'T HE COME INTO MY HOME AND TREAT THAT PROBLEM.? THEY WERE NOT IN MY IN MY HOME ONCE IN THE 5 MONTHS FOLLOWING THE FIRST VISIT. I HAVE A CARE PERSON THAT LIVES WITH ME THAT CAN VERIFY THIS FACT. SHE TENDS TO MY WIFE WHO IS A BED-RIDDEN DEMENTIA PATIENT AND IS NEVER ALLOWED TO LEAVE THE HOUSE UNLESS I AM THERE. I HAVE SPOKEN WITH SEVERAL OF THESE PEOPLE AND OFFERED TO PAY THE ONE VISIT THAT I REFUSED HIM ENTRANCE .THEY SAID ,THEY WANT ME TO KEEP PAYING FOR THE REST OF THE YEAR. THESE PEOPLE GOT PAID ABOUT 350 DOLLARS FOR ONE VISIT .AND THEY WANT MORE.THEY HAVE A COLLECTION AGENCY THREATENING ME WITH FURTHUR ACTION NOW .UNLESS I GIVE THEM 537 DOLLARS .I AM ABLE TO PAY THIS MONEY.BUT IF I DO .WHAT HAPPENS TO THE NEXT GUY THAT CAN'T .

      Business Response

      Date: 12/16/2022

      Our office manager, ***, was able to reach a resolution with the customer. She agreed to write off the balance on the account and have Mr only pay for the Initial service and first quarterly only. Mr was happy with this resolution and agreed to remove the BBB complaint.

      Customer Answer

      Date: 12/19/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:11/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought the one-year solution from them, it is supposed to conduct 4 times quarterly inspections inside. The 3rd quarter service they said they will call me to schedule anything, but they never did that. Then the 4th quarter service, they called me and I asked them to schedule the time with my tenants directly. But they never called to schedule with us. They just go and did the inspection outside without telling me anything. I found out by the result of the email! We had the condo in the community, and the exterior was managed by the community, I didn't get why would the outside needed to be inspected anyway! I wasn't really going to complain about it until I received the collection letter from the company! They automatically charged me for one year but now is already halfway through the year, and they didn't do any service at all but charged me and sent the balance to the collection company. Please correct the bill and remove the balance from collection company.This company is TERRIBLE and how they operate the company crazy. They don't care about anything but money!

      Business Response

      Date: 11/30/2022

      Our office manager, ***, sent an email and called and left a message for the customer explaining that after the last time the customer called in on 11/21, we did write off the 2nd year renewal and removed from collections within 24 hours of that phone call. The account was cancelled out as well since 11/21. Ms was also removed from collections within 24 hours, but the collection agency may have already mailed her a letter which is what she received today. Sometimes it can take some time for collections to process the removal of an account.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a yr long plan to treat mice problem with an initial treatment of $140. The tech came with traps. A month a later, nothing was caught, yet mice still can be heard. There was supposed to be a second treatment due in one month which is tomorrow 10/17/22. I did not receive any phone call. When i called to cancel the service they claimed they would come tomorrow. I would like a refund.

      Business Response

      Date: 10/26/2022

      We believe this has been resolved. After submitted the complaint the customer called back to give us another chance. One of our managers came out to her property on 10/19 and found no mice activity. 

      Customer Answer

      Date: 11/07/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I do not appreciate the inaccurate information the business provided. He did not wait for 20-30 minutes. The appointment was scheduled for 12:30 pm. He called me at 12:41 to let me know he was there. I do not live at that property. I missed his call and called back right away as soon as I saw it which was 5 minutes later. I told him to knock on the door downstairs, my cousin would let him in. He knocked and no one answered right away, so he called me. Again I missed the phone call so I called back after 5 minutes, he wasnt there anymore. My cousin was in the bathroom so she couldnt answer the door right away. The business response was very accusatory and not truthful. The last time someone went to my property he left 3 traps which caught no mice. If all they do is placing traps, we could do it too. I would much prefer a refund than deal with this business. 

      Regards,

      *****************

      Business Response

      Date: 12/05/2022

      We have canceled the customer's account and refunded her. When our office manager, ***, spoke with the customer a couple weeks ago she was happy with this resolution and said she would remove her BBB complaint so I am surprised to see our resolution rejected. I'm not sure what else we can do. We have attempted to come out three times, done our best to set the right expectations, and now have refunded / cancelled her account.

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a one year contract last year and paid full. They renewed the contract without telling me and send an invoice; called to cancel, they didn’t do it initially. Someone left a voicemail asking for payment. Again called and finally got a cancellation email. Then received past due invoice again. There was no service performed since last contract. Very unprofessional bullying business.

      Business Response

      Date: 08/02/2022

      Our Office Manager, Liz spoke with the customer and according to her notes everything seems to be resolved. His account has been cancelled and his balance was adjusted to zero. If there is anything further we need to do on our end please let us know.

      Customer Answer

      Date: 08/05/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *******************************

    Green Pest Solutions, LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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