ComplaintsforQVC, Incorporated
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Complaint Details
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Initial Complaint
10/04/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On August 16, 2021 I order items from the QVC network. This was not my first time ordering from them. I have a QVC credit card with their business. I have been using my card with them to purchase my items and pay monthly on my bill. However, today when I went in to my QVC account, I noticed that they had past due payments listed for two items I had order (order numbers ********** and **********). The system had set me up on auto pay. I did not make an error or mistake with my online order. I made it very clear that I was not on easy pay prior to check out. However, I did observe how the system would often switch back to easy pay without me selecting easy pay as an option. I expressed my concern with the rep and requested to speak to a supervisor. He said that there was nothing the supervisor could do to discourage me speaking to them and went on to say that they would contact me within 1-4 hours if this became an option. I want them to fix this issue.Business response
10/16/2021
October 16, 2021
*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102Re: *****************************, ID of ********
Dear ******************,QVC regrets the concern that our customer had regarding an order placed. On 8/16/21 **************** ordered the ******** ******* ******* S/3 14oz Candle Set - Fall Favorites using QVC.com. The item was on easy pay with five monthly installments of $10.85 each. The first two installments were billed on 8/19/21 & 10/5/21. There are three unbilled installments remaining on the item. On 8/19/21 the 20"Metal Indoor/Outdoor Flickering Flame Lantern by ******* (White) was ordered via QVC.com. This item is on easy pay with five installments of $13.00 each. There are three installments remaining on the item.
*** ****** indicates she did not request the easy pay option. When ordering on QVC.com the customer has the option to decline the easy pay option by unchecking that option in the payment screen. Additionally, prior to submitted the order for processing, she can review the order summary to make sure easy pay has not been selected. If **. *********** like to pay the installments off prior to the bill date she can contact our Customer Service team members at ************ to have the installments submitted for billing. They are available daily from 7:00 am 1:00 am EST.
Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,
Africa B**********
Office of the President **************************Initial Complaint
09/25/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an account with qvc I was working on paying what I had off they closed my account referred me to collections for $469 I do not owe this to themBusiness response
10/16/2021
October 16, 2021
*** ******* *******
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102
Re: ******* *********, ID of ********
Dear *** *******,
QVC regrets the concern that our customer had regarding the temporary closure of her QVC customer account. *** *********’s customer account was sent to collections on 9/19/21 for past due unpaid easy pay installments. Once her past due balance has been paid in full her customer account will be reopened and her shopping privileges will be reinstated. *** ********* is welcome to contact our Customer Service team members at ************ to make payment. They are available daily from 7:00 am – 1:00 am EST. We have included a list of the unpaid installments.
Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,
Africa ** B****
Office of the President
QVC
Order **********, Order date – 12/26/20 Item *******, ********* Blanket Velvet Soft 60"x80" Holiday Animal Throw (******* ****). 5 installments of $4.89 each. Installments 1-4 billed on 12/29/20, 2/24/21, 3/11/21 & 4/3/11. Total due - $4.89
Order **********, Order date – 1/27/21 Item *******, **** *********** 10-Pc Valentine's Caramel Apple Assortment. Four installments of $9.60 each. Installments 1-3 billed 2/2/21, 3/11/21 & 4/28/21. Total due - $9.60
Order **********, Order date – 3/18/21 Item *******, ****** ************ Adjustable Ergonomic Laptop Stand (Rose Gold). Four installments of $9.73 each. Installments 1-3 billed 3/23/21, 5/26/21 & 7/31/21. Total due - $9.73
Order **********, Order date – 3/28/21 Item *******, ******* Weather Alert Radio ******** Digital Technology. Five installments of $12.17 each. First installment billed 3/31/21. Unable to bill installments 2-5. Total due - $48.68
Order **********, Order date – 4/3/21 Item ******, ********* Lunch Bag w/ (2) Rectangle & (2) Round Containers (Blue). Three installments of $13.75 each. First installment billed 4/7/21. Unable bill installments 2 & 3. Total due - $27.50
Order **********, Order date – 12/26/20 Item ******, ******* ******** Hot & Cold Joint Wrap with (2) Gel Packs. Five installments of $7.78 each. Installments 1-4 billed 12/30/20, 2/24/21, 3/11/21 & 4/3/21. Total due - $7.78
Order **********, Order date – 12/31/21 Item *******, ***** 18/10 Stainless Steel 29-Piece Service for 4 Flatware Set (**** *****). Five installments of $8.77 each. Installments 1-4 billed 1/2/21, 2/24/21, 3/11/21 & 4/28/21. Total due - $8.77
Order **********, Order date – 12/31/21 Item ******, ****** **** (3) 21-oz Cans Frozen or Hot Chocolate Drink Blend (Combo). Five installments of $6.22 each. Installments billed on 1/15/21, 3/11/21, 4/3/21 & 6/26/21. Total due - $6.22
Order **********, Order date – 1/27/21 Item *******, **** ********* 10K w/ Built-In Wall Plug & Car Charger (Blush). Four installments of $15.09 each. Installments 1-3 billed on 1/30/21, 3/11/21 & 4/3/21. Total due - $15.09
Order **********, Order date – 3/26/21 Item *******, ******** ********* Sleeveless Drape Front Knit Top (Misty Rose, Size 3x). Five installments of $3.75 each. Installments billed on 3/30/21, 5/8/21 & 8/7/21. Total due - $7.50
Order **********, Order date – 3/26/21 Item A373975, ****** ******* ******* ********* Rayon Span Maxi Dress Set (Maui Rose, Size 3x). Five installments of $11.96 each. Installment one billed 3/31/21. Total due - $47.84
Order **********, Order date – 3/26/21 Item *******, ***** * **. Pull-On Denim Skort with Knit Short (Light Wash, Plus 28). Five installments of $11.52 each. Installment one billed on 3/31/21. Total due - $46.08
Order **********, Order date - 3/27/21 Item ******, ******** 24-Piece Easter Frosted Cutout Cookie Assortment. Five installments of $9.39 each. Installment one billed on 4/1/21. Total due - $37.56
Order **********, Order date - 3/27/21 Item ******, ********* ** ****** Multipurpose Adjustable Folding Table (Gray). Five installments of $16.26 each. Installment one billed on 4/1/21. Total due - $65.04
Order **********, Order date – 4/3/21 Item ******** **** Hooded Rain Coat w/ Knit Lining (Blush Camo, Size 4x). Five installments of $12.17 each. Installment one billed on 4/7/21. Total due - $48.68
Order **********, Order date – 4/4/21 Item *******, ***** * *** ***** Regular Linen Blend Knit Midi Dress with Pockets (Eggshell Blue, Size 4x). Four installments of $11.10 each. Installments billed 4/9/21 & 9/4/21. Total due $22.20
Order **********, Order date – 4/4/21 Item ******** **** Hooded Rain Coat w/ Knit Lining (Chambray Camo, Size 3x). Four installments of $15.21 each. Installment one billed 4/8/21. Total due - $45.63
Order **********, Order date – 4/4/21 Item *******, ***** * *** ***** Regular Linen Blend Knit Midi Dress with Pockets (Coral Palm, Size 4x). Four installments of $11.10 each. Installments billed on 4/9/21, 5/10/21 & 9/4/21. Total due - $11.10Customer response
10/20/2021
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:Qvc didn’t call me at all or send me no emails pertaining to my account I tried to contact them couldn’t talk to nobody.
Regards,
******* *********Business response
10/22/2021
October 22, 2021
*** ******* *******
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102
Re: ******* *********, ID of ********
Dear *** *******,
QVC regrets the concern that our customer had regarding the temporary closure of her QVC customer account. *** *********’s customer account was sent to collections on 9/19/21 for past due unpaid easy pay installments. *** ********* is welcome to contact our Customer Service team members at ************ to make payment. They are available daily from 7:00 am – 1:00 am EST.
Phone calls were made to *** ********* on 7/6/21, 7/19/21, 7/27/21, 8/16/21, 8/17/21, 8/30/21 & 9/14/21. We were unable to reach her concerning the past due installments, however, several messages were left for her. As noted in our original reply, once the past due balance has been paid in full *** *********’s customer account will be reopened and her shopping privileges will be reinstated.
Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,
Africa *. B****
Office of the President
QVCInitial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This place still gas my $217.00. Wont releass jt. I tried to lay the $3.4% to collections and they wouldnt give me the numBer. The $ waa mot deducted from my account and they wont release it. This place was never like this before. I WANT MY MO EY BACK OR THE ITEMS!Business response
09/28/2021
September 28, 2021
*********************************
The Better Business Bureau
1337 North Front Street
Harrisburg, PA. 17102
Re: ***** **********, ID of ********
Dear ******************,QVC regrets the concern that our customer had regarding the closure of her QVC customer account. **. **********'s customer account has been closed as it was discovered she had another account that was sent to collections for non-payment of easy pay installments.
On 9/18/21 ordered several items that were authorized on her **** card. The order was canceled once the duplicate account was discovered. **. ************ indicates the authorization is still being held by her bank. Most banks will remove an authorization for a canceled order within 3-10 working days. However, wed suggest *** *************** contact her bank directly to discuss their specific policy.
Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,
Africa B*******
Office of the President
QVCInitial Complaint
08/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
7/27/2021 QVC TURNED IN A COLLECTION CLAIM AGAINST ME FOR $25.65 THAT I DO NOT OWE ! I HAVE CONTACTED QVC AT LEAST 3 TIMES AND WAS TOLD I DON'T OWE THEM ANY MONEY. THE LAST CONTACT WITH QVC I VERIFIED WITH THEM THE COLLECTION AGENCY WORKED FOR QVC .Business response
09/18/2021
September 18, 2021
*********************************
The Better Business Bureau
************************************************************************************
Re: *********, ID of ********
Dear ******************,QVC regrets the concern that our customer had regarding the temporary closure of his customer account. ************ ordered the ***** *** ****** Special Edition Ultra Repair C ream 4-Pc Kit on 12/15/20. The item was on easy pay with five installments of $8.55 each. Installments 1 & 2were billed on 12/17/20 & 1/17/21. Regrettably, we were unable to bill installments 3, 4 & 5.
These unbilled installments were sent to collections on 7/25/21. Once the full debt of $25.65 has been pad ************* account will be removed from collections. In addition, his customer account will be reopened ,and his shopping privileges will be restored. He is welcome to contact out Customer Service team members ************** to make payment. They are available daily from 7:00 am 1:00 am EST.
Thank you for allowing me the opportunity to respond to this inquiry.
Sincerely,
Africa B
Office of the PresidentQVC
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Contact Information
Customer Complaints Summary
748 total complaints in the last 3 years.
222 complaints closed in the last 12 months.