Business ProfileforPool City Inc.

We purchased a new liner for our 33’ above ground pool from the Pool City store in Cranberry Twp., PA. When purchase was made we were made aware that if the liner fails when filling the pool we could get $700 reimbursed to us in form of a gift card. On May 15th we had the new liner installed and the pool was filled with 24,500 gallons of water. ($1,600). The next couple of days I noticed the water level was going down and by the next weekend my pool was completely empty. Turns out there was a bad seam in the liner at a point where floor meets the wall. The installers did get another liner ordered and installed the second new one. They cut out the section with the bad seam and took with them. I stopped in to the Cranberry store Saturday, June 8th and spoke to the manager Guy about water reimbursement. He gave me an email address for customer service to send copies of receipt for water. Today, June 11, 2024 I received an email from pool city stating the (per policy) do not reimburse for water trucks but in this case they would mail me a $300 gift certificate. They sell a faulty product that has cost me $3,200 in water and only want to give me $300 to spend in their store. This was not the result of an Installation mishap or anything, but was a faulty product they sold. They should stand behind the products they sell and when a bad product is sold the least they could do is reimburse the one filling of water as it was nobody’s fault but the product.