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Business Profile

Event Ticket Sales

ShowClix Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for ShowClix Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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ShowClix Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/6/25 I bought tickets for the Portland ******************* I accidentally bought a ticket for my 4 yr old - its not super intuitive how to get a free ticket. I requested a refund for the extra ticket and was refused by the customer service so I need a refund for the ticket. This is BAD policy and it should be more intuitive as to how to get a ticket for children under the age of 4 yr.

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets for November 3rd 2024 to the Friends Experience ***. On November 2nd due to a family emergency I follow the link on my confirmation email to change date/time of ticket which it says you can do. I also sent an email to the Friends Experience trying all avenues. The Friends Experience said they could help me with date and time change, then proceeded to say I had been refunded and would need to repurchase. I was never credited and show clix is saying it will not issue a refund. So for 4 people to walk through a ************** I paid over 500 because I was lied to about a refund. Attached you will see the email communication.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, on Friday 10/4/2024 I went on the website to purchase tickets for an event here in ******* on 10/19/2024 - Hershey Adventure, I filled out everything including the extra refund protection in case one of the grandchildren got sick in which case we would have to cancel, while I was asking my daughter if that date was ok to take her and my 4 grandchildren I accidently hit purchase, she informed me that the date did not work for her, I tried to go back to cancel and the site would not let me so I contacted customer support and explained that it was a mistake and I could not use them I need to change them for another date and just use 3 instead of 6 since my other 3 grandchildren will be moved away by then, I was just informed that they will not refund the tickets even though I contacted them immediately and I had bought the additional insurance. I have been charged $266 for tickets that will never be used

    • Initial Complaint

      Date:09/24/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a weekend kids pass for LA Comic Con from ShowClix via their early bird Pricing when this first become available. At the time, there were no other kids or teen tickets available aside from the kids weekend ********** I found there are teen passes for kids over 12 years old, which is what I needed instead so I reached out to both Comic Con and Show Clix for an exchange.Comic Con redirected me to ShowClix **************** who dvise that they cannot do swaps and instructed me purchase a teen pass and then provide them with the confirmation numbers for both and they will issue me a refund for the kids pass.I did exactly as instructed and when I provided them the confirmation numbers for both the teen and kids pass, they are telling me that all sales are final and they need approval in order to issue me the refund for the kids pass.I have been reaching out daily to Showclix with no response from them so I would like assistance from your organization to step in and help me get my refund.Thanks.

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09-01-2024 at 8:58 am MST I ordered 3 tickets totaling $1,105.04 U.S.C., from Showclix for the ****************************** Fund Raiser- Purple Experience at ************ to be held on Friday, September 27th, 2024 at 6:00m CDT. I waited on my computer for a link to view and print my tickets, to no avail. I discovered that I made a typographical error when I typed my email address and that I would never get the tickets. I reordered a new set of tickets for the event, which I do want, and do intend to pay for. I contacted my credit card company which is **************** and was told that I should reach out to the merchant for a refund of the extra tickets as the charge was in pending status, I tried to contact them immediately on 09-01-2024 by telephone to no avail. On today, 09-03-2024, I was finally able to reach Showclix by email only, even though I immediately called the company on 09-01-2024 when I discovered my mistake and left my name and contact information, but no one from the company reached out to me. I contacted **************** and they related that I had been double billed for the tickets and the charges were no longer in a pending status. I filed a dispute with them for one set of tickets for a billing adjustment and refund. I hereby would request that Showclix likewise give me a billing adjustment and refund on my credit card for the extra set of tickets in the amount of $1,105.04. I feel I am being treated harshly, unreasonably and unfairly by this company and should not have to endure such poor treatment due to a typographical error. In their email to me, they told me there was nothing they could do, which I believe is not true and totally unacceptable.

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 16 2024 ordered 2 Yung Gravy tickets at the complex in **************. The scheduled date was Aug 29 on July 10 Yung gravy changed the date to October 5 to support going to 2 weddings and adding more shows. On August 15 I request a refund via support email with no response. On August 21 I reached out to showclix support and was told they aren't giving refunds.

    • Initial Complaint

      Date:08/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought three combo attraction tickets for my trip to *****. The shows cost a total of ****** altogether. While in *****, one of the shows, Dino Safari, was canceled for 5 days. The show was not going to reopen while I was in *****. I wrote the company to tell them of the cancellation and ask for a refund. Their website said that all sales were final unless a show was canceled. Since I did not get to use the tickets, I feel I should be given a 75 dollar refund. **************, a member of the customer care team said they could not refund my money at this time and to have a nice day. This matter was not resolved correctly and I would still like my refund.

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased general admission tickets to an event involving autograph sessions and photo opportunities, for which you need to purchase separate tickets at a later date when announced. The photo opportunity I wanted to purchase tickets for was immediately sold out as soon as it was announced. The only reason why I purchased the general admission tickets, which were required, was to get the tickets for that specific photo opportunity. I have no reason now to go to this event and they refuse to refund my general admission tickets. I feel that this is a total scam to require you to buy general admission tickets and then you have to buy separate tickets for all the specific photo opportunities in autograph sessions, and on top of that, offer only limited tickets for the specific sessions and photo ops. I want a refund of my general admission tickets because I have no reason to go to this event anymore.

    • Initial Complaint

      Date:05/06/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Greetings, I purchased four (4) VIP tickets to Blacktop Improv's May 5th Comedy Show on April 1st, 2024. Once seated, Atlanta Comedy Theater Norcross said they would force us to purchase two items each from their menu or be charged an outrageous fee per person. The building is likely guilty of numerous health code violations and the staff are clearly scamming customers. The disgusting circumstances forced us to leave and the manager said he would process our refund, but has not responded since promising this. What's worse is that he claimed ShowClix displayed this information on their software, which is illegal and an outright lie. Please encourage the Atlanta Comedy Theater in Norcross to process our refund and stop claiming false information about ShowClix's complicity in their scams.

    • Initial Complaint

      Date:03/24/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 23, 2024, I purchased four tickets via Groupon for an event at The Exhibit for $82, believing, as indicated on Groupon's website, that a subsequent registration on Showclix's platform would allow me to use a voucher redemption code at checkout. This process was successfully followed and understood from a previous purchase with a different venue, where the redemption code was entered at the final stage of the checkout process. However, upon attempting to register the tickets on Showclix's website for The Exhibit, at no point was I prompted or provided with an option to enter my Groupon voucher code, despite the purchase process indicating this would be the case. Consequently, I was charged for the tickets a second time for $141.96, resulting in a total expenditure of $203.96. Upon realizing the error, I immediately contacted Showclix customer support. They followed up with me on Sunday, March 24, requesting a copy of my Groupon voucher as requested. I provided the information thinking their assistance would rectify the situation. Regrettably, the response was dismissive, stating that no refunds could be provided and no further assistance was offered to resolve the issue. I did not get the impression that Showclix would contact The Exhibt and/or Groupon to make them aware of this issue. Which will likely result in other customers having the same experience of the misleading nature of the Groupon ad and Showclix's inadepquate registration process. To offer no form of a refund is unacceptable and, I believe, constitutes fraudulent practice. I am hereby requesting the intervention of the Better Business Bureau to facilitate a dialogue with Groupon, The Exhibit and Showclix with the aim of securing a full refund of the $203.00 charged to my account. Furthermore, I urge that this complaint be taken as an indication of the need for greater scrutiny of the business practices of these companies to prevent similar incidents from occurring to other consumers.

    ShowClix Inc is NOT a BBB Accredited Business.

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