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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Made a purchase July 30 of a audi a3. Aug 28 the vehicle suffered engine failure. About a week later talked to the back in which I got a loan through informed me to return vehicle. I called baierl. And they denied request multiple times. Instead told me they would fix it and buy it back for lower cost. I got a loan for the vehicle of &42000. I feel as if I'm being taken advantage of. This is poor business practice and the consumer is punished . I need help please. I have exhausted most of my time trying to even talk to a attorney with no luck and I'm not sure why I can't even find representation or find laws that protect me as the consumerBusiness response
10/04/2022
To Whom it May Concern:
On July 30, 2022, Mr. ****** drove from Belle Vernon, PA to Wexford, PA to look at and negotiate a deal regarding a 2017 Audi A3. Mr. ****** and Baierl Chevrolet were able to come to an agreeable deal for both sides. A long with the purchase of the Audi Mr. ****** purchased a My Auto Protection Plan, which is a General Motors vehicle service agreement. The Audi was unable to be delivered that evening due to a wheel that was offsite being repaired. Mr. ****** did drive back a few days later to take delivery of the Audi.
Two to three weeks later Baierl Chevrolet received a call that the Audi had broken down near Somerset, Pa. Mr. ****** had to wait to have the car towed to the nearest garage and was also charged for the tow. Baierl Chevrolet offered to reimburse the customer for the tow upon receipt of the invoice from Mr. ******. We then contacted ****** ******, where the car was taken to. The following day Baierl ‘s had the vehicle towed to the nearest Audi dealer – ********** ****. At no expense to the Customer.
Baierl Chevrolet made arrangements with the service department at ********** **** to have the vehicle diagnosed. ********** **** diagnosed the issue as an engine failure and communicated the findings to the customer and Baierl Chevrolet. My Auto Protection Plan is working with ********** **** on the repair. Throughout this process, Mr. ****** has had a service loaner provided to them by ********** **** and the vehicle service contract. We understand the unfortunate situation ***** is in, but we will not be participating in additional goodwill. We’ve already reimbursed his towing expense and the Service contract (Extended Warranty) will handle the rest.
Sincerely,
Jeff N***
General Sales Manager
Baierl Chevrolet
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.