Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the company to move my possesions, including a small upright piano, to a 2nd floor apartment. The day of move, they could not supply the appropriate truck to move my piano, as they stated a hydraulic lift was necessary for moving a piano. In a crunch for time, I said the piano could wait a few weeks to come, as I was living with family, but the remainder had to occur that day, due to work and other commitments. When I reached out to ***** on Tuesday (the move occurred on a saturday) she suddenly had concerns regarding safety, despite knowing about the steps, the pianos' size and weight before the estimate was drawn up. She states the piano would not make the turn into my new residence. I told her it would most definitely make the turn, as two other pieces of furniture larger than the piano were moved in, in that manner without issue. Granted she did remove the piano surchage, I hired them with the agreement being everything including the piano. Because they failed to have the appropriate truck, for whatever reason, to hire another company for the piano ONLY would be $400 minimum. If they had not made the mistake or rectified their error, this would be a non-issue at this point. I presented two acceptable solutions: a discount to offset me hiring another moving company, since having to do so is completely Kane & familys' fault, or move the piano fully into the residence, as the other large pieces were & I pay the piano surcharge fee. If I knew from the start they wouldn't do the piano, i would have gone with a different company that could. The point of hiring one company is to pay for everything as a package deal: the muscle to move all items, the truck, time, etc. This company fell through on their end and needs to make it right. Apparently, many others have had issues with this company, as reflected by **** reviews.

  Business Response

  Date: 10/23/2023

  The piano was originally planned to be part of the move, with the understanding it needed to go up a flight of stairs. I assessed an initial surcharge with information given over the phone. Logistical issues on our part did not allow for a truck with a lift gate to be provided on the scheduled day of the move. (The lift gate was needed to move the piano.) As a result, I removed the piano surcharge, and we completed the remainder of the move for the customer at an agreed upon discounted rate to rectify the inconvenience. The initial plan was to move the piano another day. Upon arrival at the destination property, it was found that there was a 90 turn at the top of the staircase, which was not disclosed at the time of booking, changing the scope of work. On the service date, it was discussed that the angles, dimensions, and weight of the piano (400-450lbs) could prove to be problematic in delivering the piano. We briefly discussed some potential options as to how to get the piano into the dwelling and agreed to get back in touch at the beginning of the week with a new plan. The crew leader (who had physically been present at the location) and co-owner/head of operations reviewed the details together, and there was substantial doubt that the piano would fit safely though the corridor. A determination was made that the project would not be safe to attempt with respect to the safety of property and staff. It was decided that the risk of causing damage or injury was too great, and ultimately outside of the scope of work the company is willing to take on. Alternatively, we offered to move the piano to a ground floor location on the new property instead, but that offer was declined. The final recommendation was that the customer seek out a a specialty company whose sole work is moving pianos in order to achieve best results. 

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The only reason the piano was not moved is because the company made an error.  That is on them to fix their own mistake.  The piano was part of the package deal, as nobody would move a piano for only $150.  The point of me hiring a company was to have the truck & manpower at one time, which again is on the company for the error.  If they had sent the correct truck, the piano would have been moved.  

  The turn at the top of the steps is NOT an issue, basic math calculations indicate this, so for that to be the reason the company is now refusing is utter nonsense and a convenient excuse.  Once again, the team successfully moved two pieces of furnture (a wooden  dining room hutch and a long bureau for the bedroom) both larger in dimensions than the piano and came in the residence without issue.  This is based upon evidence the workers of the company already completed.  It is blatantly obvious why the job is now being turned down: I was told on more than one occasion by ***** (co-owner) "we'd be losing money on this job".  It is the companies' fault that now I am having to seek out another company to move the piano and they need to held accountable for their mistake.  

  We did not agree upon a discounted rate, as I have the documentation that I was charged an additional fee for 30 minutes of time that went over 3 hours.  That amount was refunded prior to me knowing they would back out as they are doing, and only at my urging.  To act as if we discussed a discounted rate is absolutely untrue.  If I had known they were going to bail on completing the job, I would have asked for a more substantial refund to offset the cost of moving the piano with another company.  Once again, the statement made by ***** "I gave you what you asked for.  Maybe you should have asked for more!" also indicates the true reason why they are not following through.  Given the fact they wasted the time of three individuals that day, that 'extra time' fee should have never been added and in fact a discount given for our inconvenience of accomodating the companies' mistake by sacrificing all day for what should have been a 6 hour job.  At least that seems to be the consensus of other moving companies.  

  Then to tell me that my number will be blocked and it would be considered harassment to continue to pursue the issue that needs rectified, demonstrates the true colors of the company owners.  They got their money and won't finish the job, leaving me with no options other than another company.  Becuase they are the reason I need another company, they need to help offset that cost, as again, this would be a non-issue currently, if the company had not made a mistake.  I am held accountable at work and keep my word, as I think everybody should.  I thought a smaller, family owned business would certainly be more focused on customer service and honoring what is said.  Once again, it seems they have been paid and are not concerned about honoring what is promised or being accountable for their errors. Because I am now having to hire another company, whose minimum is $400, I feel I should be getting quite a bit more refunded to hire that company.  

  Once again, the turn is not an issue, the steps and weight are, which was KNOWN and AGREED upon by the company & myself.  To continue to use that as the excuse to NOT honor a commitment speaks volumes to their character and company morals.  For these reasons, this response in unacceptable.  

  Regards,
  
  ***************************

  Business Response

  Date: 10/25/2023

  The proposed task was found to be not as described at arrival; the turn at the top of the stairs was not disclosed at booking, changing the scope of work that was originally anticipated. The determination was then made that our company was not equipped to safely attempt this task. Customer has been referred out to a niche service provider. 

  Customer Answer

  Date: 10/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  As stated previously, the turn is not an issue.  Once again, the movers successfully moved two other pieces into the residence without issue, both larger than the piano.  If the turn were an issue, how did they get other larger items in?  To try to claim it's an issue for a smaller item is clearly an excuse. The logic/rationale for refusing to do this move is clearly an excuse, exhibited by actions already done.  Math & numbers do not lie. 

  Again, if the company had had the appropriate truck on the day of service, this would be a non-issue at this time.  If I had known they were going to back out, requiring another company to be utilized for one item,  I would have never hired them to begin with, as I hired them for a package deal to include the piano.  

  Again, it is on them to provide the truck that was necessary to move said items.  They fell through & are conveniently backing out now. as stated by ***** they'd be losing money on this job now, but that is on them, for not being able to provide the correct vehicle for the job.  Them losing money is because of their error, not mine. 

  Because I am now forced to hire a 2nd company for that one item, rather than a bulk deal, I am out of a substantial amount more & they should be held accountable for their error causing this situation. 

  Regards,
  
  ***************************

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KANE&FAMILY, BROKE OUR CONTRACTED AGREEMENT, DAMAGED ALL MY FURNITURE BEYOND REPAIR, NEVER COMPLETED JOB(THREW MY FURNITURE OFF TRUCK IN RAIN), and ILLEGALLY STORED MY CARD# INCLUDING the CVV2 which in turn ***** FRAUDULENTLY CHARGED FINAL MOVE COST to. I contracted Kane&Family on 3/31/2023 through ***** for move date of 5/3/2023 starting time between 8-10 am. I received phone call, the evening prior to move, 5/2/2023 from gentleman owner of company *************) at 5:21 pm. Phone call verified they were sending their 26 foot truck with all equipment (dolly, furniture pads/blankets, tools and straps) for my move and would be there first thing in the morning; questioning if okay to send a third professional laborer to expedite the move verses the two I was contracted for; I agreed. I was also told at that time if any problems with move I could call the phone number he was calling from that he was in charge of my move. Kane and Family never arrived until 1:00 PM with smaller rented truck, no equipment or tools and only 1 laborer and his 17 year old nephew, whom had never moved anything before. I had to be out of rented apartment that day and couldn't loose my deposit money. I attempted to call the number given and every number I had for Kane's with my concern with no answer or response to voice messages. In unloading my furniture from truck laborer showed me first my nightstand totally smashed, coffee table broken legs and no longer able to lift/close and stated DUE to load of rented truck not as large as their normal truck. I was upset stating I would need to talk with owners and something would need to be compensated. All of a sudden ***** called my cell and in the process of my daughter and I attempting to speak with her and send pics of damages and would require compensation; laborer and nephew threw my remaining furniture off truck, left; leaving us at 9pm to find hire emergency movers to complete job. Finding out next morning ***** fraudulently charged final.

  Business Response

  Date: 05/23/2023

  Re: *****************************
  
  ***************************** contracted with Kane  & Family Movers for moving services for May 3, 2023. The full contract is an attachment to this response to her complaint.
  
  ******** was contracted for a 16 box truck and a crew of 2 laborers for a minimum of 4 hours, with additional hours being billed at the agreed upon hourly rate. An inventory is collected from every customer at initial contact, prior to giving a quote. ********* inventory was disclosed as a king sized bed, several couches, a recliner, and no boxes. Based on this disclosure, the 16 truck and a crew of 2 men was recommended.
  

  My  husband and business partner, **** (the gentleman owner ******** references), checks in with all customers the night before a move to confirm last minute details. At that time, our larger 26' truck and crew of 3 men were available. The larger truck was offered to her free of charge because it was available. ******** approved the addition of a third crew member to the project, which would be added to her hourly rate.
  
  The next morning, a crew person called in sick, and a maintenance issue arose with the 26' truck. At that time, **** called ******** to let her know we would be later than scheduled because of these issues. Rather than waiting for the repair on the 26 truck, a 20 truck was dispatched to allow the earliest possible start time for ********* service. A 2-person crew was dispatched with the truck, as the additional third crew person was no longer available. The bill reflects that she was not charged for a third crew person. The contracted crew size and a larger than contracted truck were sent to perform ********* service.
  
  In addition to ***** communications, I also reached out to ******** to give her an update (mid morning) on the arrival time of the crew and truck. There were no shortage of communication methods available to ******** to reach staff at Kane & Family Movers. My cell phone number and office number are both listed on every email, and my cell phone number is on no less than two documents in the contract itself. ******** also had ***** phone number. Text message and email are also open lines of communication. I was present in my office all day on the date of ********* service with my cell phone, office line, and email open. I never received a call on any phone number from ********, nor any other communication. Records confirm that ********* claims of communication attempts are inaccurate.
  
  As I routinely do the majority of customers, I did reach out to ******** around 6pm or so to check on the progress of the job. I was informed at that time that there had been damage to 3 pieces of furniture, and ********* daughter sent pictures to my cell phone. 2 pieces had scratches, scuffs, and chips. The third piece was a larger nightstand, which had damage to the bottom panel. From the picture, I can see that the piece was packed with contents and had not been emptied. The terms of our contract are that all contents of drawers are to be removed prior to service to prevent exactly this type of damage. Furthermore, only one of these items was a part of the original inventory. This tells me that a comprehensive scope of the project was not portrayed at booking, leaving our company at a disadvantage in our ability to prepare for the service.
  
  Though damages are inconvenient and unfortunate, the nature of the moving industry is that damages will occur from time to time. In the case of damages, we implement our damage policy (also included in the contract). We carry released value coverage (an industry standard), which reimburses $0.60 per pound per damaged item. This valuation was applied to each of the three damaged pieces and was calculated on the high side of average weights for these items. There is no advertisement for the option or availability of full-value replacement anywhere in the damage policy.
  
  When asked why the damages were not reported immediately, ******** disclosed that she intended to wait until the conclusion of the job to report any issues. At this point, the time had passed for our company to pursue any other remedy than the monetary credit promised by the released value coverage. The opportunity to send the additional crew members to help, or to replace the crew entirely was no longer available at this point. **** (the other owner of the company) had been working on a job nearby that day, and could have personally come to address and resolve any issues with the service. 
  
  During my phone conversation with ******** (and her daughter in the background), I attempted to explain the damage policy. I was met with hostility, abusive language, and threats from both ******** and her daughter, and communication became impossible after a short time. I received report from the crew that they were feeling uncomfortable and unsafe at the work site and that their treatment had become hostile. In the interest of protecting my employees, it was our prudent decision to remove them from the work site as soon as possible to circumvent further negative outcomes. The few items remaining in our truck at that point were placed onto the customers property, and the crew was instructed to depart as soon as ******** regained possession of all of her belongings. The crew left ********* property at 7pm, not 9pm, which is misrepresented in ********* complaint. I have saved the harassing text messages from ********* daughter, as well as an exceedingly profane voicemail from *****************
  
  The final payment was then billed to ********* card on file, as per the terms of the contract. I did remind ******** verbally that this would be the case, though her combative and aggressive disposition could have impaired her ability to comprehend the information being transmitted. The crew worked for 6 hours. ********* deposit was subtracted from the total, and the damage credits for all three claimed items were applied in accordance with the agreement. The receipt for the credit card transaction, as well as an itemized receipt for services rendered were sent to her immediately.
  
  In conclusion, Kane and Family Movers adhered to and implemented all company policies appropriately in regards to ********* complaints. ******** was provided with a truck larger than contracted, without any additional charge. The final bill is accurate, and all damages have been compensated in the proper monetary amount. At the time of the crews departure, ******** was in possession of all of her belongings. This matter has been settled in accordance with the agreement signed by ********.

  Customer Answer

  Date: 05/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Disagree due to
  None of the facts/truths of this claim were addressed or acknowledged by *******************. I will tailor my response in the order of *****'s response.
  During my initial phone call with *****, I provided a complete inventory list of all items I needed to be moved, which are listed below:
  Living room recliner sofa, recliner chair, lift coffee table, end table and TV stand with electric fireplace insert. Dining room table with 6 stools. King bed, dresser, and night stand with drawers. Along with 20 to 25 boxes and/or totes. I absolutely included all the above items during my initial call with *****, so if these items were not recorded properly, then this would be another one of her errors.
  Most importantly in *****'s response, she stated in her first 3 paragraphs that Kane & Family Movers were not responsible for these specific items being damaged, due to her not having them on her inventory list. However, these are all of my furniture items and I provided a list of these items to ***** upfront and were part of the contract.
  **** & Family Movers BREACHED our agreed, signed, and deposited contract, which ***** signed this agreement/contract (labeled terms of service) dated 4/1/2023. I am providing the details of how *****/**** Family Movers breached the contract below with the highlighted areas:
  #1 - Please find attached your estimate for moving service to be performed on May 3, 2023 beginning between 8-10am. DID NOT ARRIVE UNTIL 1:00 PM.
  #2 - Billable hours begin when work starts at load site and stop when work concludes at unload site. WORK WAS NOT CONCLUDED, PER ***** INSTRUCTIONS AFTER UNLOADING FEW COMPLETELY DAMAGED/UNUSABLE PIECES OF FURNITURE, LABORER THREW REST OF MY FURNITURE IN YARD/WALK and DROVE AWAY WITHOUT OUR KNOWLEDGE!
  #3 - Your truck and equipment, as well as your date and time slot on the company calendar have been formally reserved. Please note that the quotes for Truck & Equipment rental includes dollies, furniture pads and/or moving blankets, straps, basic tools (screwdrivers, Allen keys, wrenches, etc.) LABORER SHOWED UP IN A ***** RENTAL TRUCK WITH NO EQUIPMENT OR TOOLS TO ASSIST WITH MOVE AND PROTECT MY FURNITURE! HENCE WHY ALL WAS DESTROYED IN TRUCK DURING MOVE!
  #4 -
  Load/Unload - 2 Laborers, 1 Hour $ 100.00
  THERE WAS ONLY ONE EMPLOYED/CONTRACTED LABORER, NAMED ******! OTHER WAS A 17 YEAR OLD NEPHEW OF ******, WHO WAS NOT AN EMPLOYEE OR CONTRACTED WORKER OF KANE &FAMILY MOVERS, and HE STATED OVER AND OVER HE HAD NEVER MOVED FURNITURE PRIOR TO THIS DAY!
  My cell phone records will show and dispute ****** claim of none communication attempts. Records show I started to call all the numbers that I had for company and cell phones under Kane and Family (listed below) at 9:58 AM on May 3rd and attempted ELEVEN different times leaving numerous un-responded voice messages until 6:02 PM.
  *************, *************, *************, and *************.
  
  When ***** finally returned any/all my calls it was at 6:26 PM from **************, which call lasted 7 minutes. At the time of ****** call the laborer/****** had just carried up first damaged/smashed and now unusable piece of my furniture, which was my nightstand. (Contrary to ****** statement this piece of furniture along with all my furniture was completely empty, all showing in pictures sent for documentation is the liner of bottom drawer),stating sorry this happened due to size of truck, and how had to pack with no equipment! Which I have to ask, how does a liner of drawer bust/smash furniture??  Next he carried up my coffee table with 2 completely busted off legs and now the coffee table will no longer lift or close, which worked perfectly fine prior to the move. Then my footboard to bed, which included 2 drawers, was also busted/smashed and now these drawers are unusable due to damage.
  So when *****s initial question, how are things going, of course my response was not good, seems all my wood furniture is completely smashed and unusable. She then in turn started screaming WHY DID WE NOT CALL PRIOR which I responded they just started unloading and are no way near done. Also, they were just unloading at this time since they were 4-5 hours later than scheduled in the contract. My daughter, ***** was with me during the move and she was attempting to take pictures of damages and send to ***** as we were speaking. ********, ***** is the one who became very HOSTILE when ***** stated there needs to be some compensation for the pieces of furniture DESTROYED/UNUSABLE.
  I turned to ******, and said sorry not angry with you, just how all was breached which in turn caused all this and now ***** screaming and very HOSTILE. He stated I know and she is wrong the truck I drive everyday for company is 26 foot and has all the equipment, this rented truck is NOT THE SAME, and that is what caused this damage!
  ****** went back outside, which I thought was to continue to unload my things, while ***** and I were attempting to speak/reason with ***********However, ***** again was very hostile and was not speaking to us or letting us speak as customers. There was no customer service whatsoever on her side, which showed when she hung up on ** and blocked any further calls/texts. Then when I went back outside to speak with ******, all my remaining furniture was thrown in yard/walkway and TRUCK/****** were gone at 7:00 PM!
  How UNPROFESSIONAL and COWARDLY act this was from *****/Kane and Family Movers?! We were exhausted (up at 6:00 AM to prepare and ensure all ready for move by 8:00 AM) and devasted that a so-called professional company could do something like this!
  All previously sent documented pictures show damaged/unusable furniture and furniture left in yard/walk.
  My daughter and I tried contacting numerous moving companies at 7:00 PM until we were able to find an emergency company (24/7) at 7:45 PM which in turn sent two movers, came and finished the job/move at 9:00 10:15 PM, which previous invoice sent shows cost and we included $50.00 per laborer due to being so grateful to them!
  
  Per Kane and Family service contract
  Any and all damages must be listed on the reverse of this sheet and documented with photographs for review. By signing this agreement, customer acknowledges that aforementioned items not covered by **** & Family Movers insurance policy and all medications have been removed from the job site before service commences. By initialing end time and total hours, customer acknowledges that a final walkthrough has been performed, any reportable damages are properly documented on the back portion of this document, and customer accepts financial responsibility for billable hours recorded. All sales are final. THIS IS ANOTHER BREACH AND NEVER DONE, due to LABORER TRHOWING FURNITURE OFF and SNEAKING/DRIVING AWAY!!
  At time of initial contract,with ***** and with **** evening of May 2nd when he phoned, it was agreed I would pay my final bill with a check made out to Kane and Family Movers and given to driver/laborer. Also, during the phone call with ***** that tried to have/discuss that no additional payment would be provided until discuss all the damaged furniture/reimbursed. However the next day when I went to my bank, I was made aware that there was a pending charge on my account in the amount of $472.50 from Kane and Family Movers made at 7:02 PM the evening of the move (exact time ******************* up/blocked communication and driver left without our knowledge) for final cost. Which in turn, per bank had to cancel my account and initiate claims disputing charges.
  ***** was never given my authorization to make this charge under stated circumstances of all stated above! She ILLEGALLY stored by account information along with CVV from deposit to FRAUDULENTLY make this charge which should have never occurred due to job/move/contract not completed!
  So, in conclusion, I am disagreeing with ****** response due to her/Kane and Family Movers BREACH of their Contract. *****/Kane and Family Movers absolutely did not adhere to their own documented contract policies. Also, *****/Kane and Family Movers ILLEGALLY WITHOUT AUTHORIZATION MADE FRAUDULENT charges by charging my card.
  To ***** last statement that this matter has been settled
  I was not in possession of all my belongings contracted to move by Kane and Family Movers, they were in a common yard area of the Condo complex and left for two 100 lb. women to figure out how to get into their possession.
  NO way this matter has not been settled, and will not be until *********************** all I have stated, claimed and is made right/compensated for damages and the cost of additional movers that finished moving the furniture *****/Kane & Family Movers were contracted to move, though threw in the yard.
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 05/26/2023

  I have no additional information to provide beyond my previous response. To reiterate:

  By signing the contract, ******** accepted financial responsibility for moving services provided and billed by the hour. ******** has confirmed the crew worked from 1pm-7pm (6 hours) on May 3 and does not dispute that fact. The damages were credited appropriately as per the signed damage policy. Full-value replacement of any item is expressly never advertised, nor promised in any capacity. As per the contract, the credit of $0.60 per pound per damaged item was applied. The released value coverage outlined in the damage policy does not take into account the type of item that was damaged, nor the degree of damage. Damage is damage, regardless of the item or extent, and is reimbursed at the rate of $0.60 per pound.  ******** was contracted for a 16' truck as per the original contract. A 20' truck was provided for the same price as the contracted 16'. All other details are immaterial. 

  All charges, credits, and payments on the final receipt are accurate. Kane & Family Movers has no responsibility to provide reimbursement for other companies hired by ********, nor any responsibility to provide full-value replacement for any damaged item. 

  Customer Answer

  Date: 05/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  I am rejecting this response because:
  As ***** stated, as per signed contract, I was entitled to the terms of the contract!

  Kane and Family Movers breached our contract when, I was not given my reserved truck including moving equipment and tools stated within, only one contracted moving laborer showed , the laborer and rented truck showed up three to five hours later than reserved time, and the work was not provided/completed by Kane and Family Movers; I had to hire emergency 24/7 moving company to do/complete the contracted job/services. This was a total breach of Kane and Family Movers signed contract/service terms/agreement and I was not provided service I agreed to/signed for on the part of *****/Kane and Family Movers! I did not confirm movers worked 6 hours, they threw my furniture in common area lawn/walk and snuck away and I was never given the opportunity to confirm anything!

  Absolutely all charges and payments are not accurate and are totally incorrect. The deposit monies were charged for the move/terms of service contract; which were not provided and did not happen! The final payment was to be paid to the laborer/driver in the form of check, upon completion of work and agreed upon between myself and Kane and Family Movers per their policy. This was not possible/never happened due to ****** hostile phone call, hanging up on myself and my daughter, then blocking any further communications, while the laborer was throwing my belongings off truck and sneaking away without my knowledge. The final payment was charged by ***** fraudulently/unauthorized to an illegally stored card information, again without my consent or knowledge!

  Kane and Family Movers does have responsibilities. They have the responsibility to be professionals that live up to/provide their contracted services. They have the responsibility to be customer oriented and not hostile to anyone. They have the responsibility to discuss final payment with a customer and not fraudulently/unauthorized charge a customer without their consent/knowledge.

  I have attempted through this communication to work with *****,having her tell the truth/facts. Admit to their negligence in providing their services agreed upon/signed for, along with the illegal/fraudulent financial acts committed against me. I tried to have her do the right/moral thing and compensate in some way without causing more financial, emotional, physical harm or stress to anyone involved any further.  

  It has become clear that *****/ Kane and Family movers will just keep hiding behind statement of I signed a contract. They have no intention of admitting to their breach of their signed contract; not providing services signed for, adhering to their company policies, or admitting to the illegal fraudulent acts they committed against me. With this, I am left with no other choice but, to let the legal and court systems, with all the factual records, documents, and witnesses, handle this further for a just/positive outcome. This will be resolved/final in the courts!
  
  Regards,
  
  *****************************