Complaints

This profile includes complaints for AM Dent Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AM Dent Ltd. has 15 locations, listed below.

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  AM Dent Ltd.

  1301 Penn Ave Wyomissing, PA 19610-2140

• 

  AM Dent Ltd.

  2810 Dekalb Pike East Norriton, PA 19401-1823

• 

  AM Dent Ltd.

  1425 Penn Ave Wyomissing, PA 19610-2133

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  AM Dent Ltd.

  247 Schuylkill Rd Phoenixville, PA 19460-1879

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  AM Dent Ltd.

  221 Rohrerstown Rd Lancaster, PA 17603-2230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally cancelled Platinum Plus Dental Plan coverage through an email October of 2020 because I did not like the service and had attained other Dental Insurance and would not be using their Dentists. At the time I did not see the minuscule "cancel" button on the My Profile Page but thought that coverage was cancelled anyway and went about my business. On checking my *** Credit Card Statement in December 2022, I found a charge for $99 dated 12/03/2022. I tried calling their ************ number several times but there was no answer. I then went into my account on 12/23/2022, found and clicked on the "cancel" button. Then it stated that I had coverage until 12/23/2023. I wrote them through their email service, that I wanted a refund of the $99 because I had other Insurance and would not be using their plan. No response again. I sent several more emails requesting a refund and about two weeks ago had a "chat" conversation with someone, and the person assured me that I'd receive a refund, which I haven't seen to my account yet. I sent a follow-up email on 03/29/2023. Again, no response. It was my mistake for not noticing their charges to my *** Credit Card made on 12/03/2020 for $99 or on 12/03/2021 for $99. If I can get that $198 for a total of $297 fine, but all I'm really requesting is the $99 charged to my account on 12/03/2022.

  Business Response

  Date: 04/14/2023

  Complaint ID ********
  4/14/23 Upon receipt of this complaint we have investigated the course of events that have occurred regarding our patients account. We do regret that at the time of this patients auto renewal we were having technical issues with that particular site and his plan did not get cancelled. We also failed to follow up on his refund when he reached out to the office back in March 2023. On April 11, 2023 we attempted to immediately refund this patient his cancelled membership fee however, his card is no longer active so we are processing a refund check immediately to be sent to this patient.  Check number ***** was cut on April 12, 2023 and mailed from our office April 13, 2023. We did attempt to reach our patient to apologize for our oversight and for the wait for the refund, and we have internally addressed our errors. Thank you.

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:10/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint #******** resolved with AM Dental Aug 22. My son had his top braces put on in Sep 22. Appt was made Oct for bottom braces, and the day before (10/12) they called insisting he see a dentist and get a cleaning. We have a dentist and insurance. So, if this was req. should have said so when the appt was made. Also, he just had a cleaning at our actual dentist in Mar 22. We confirmed it was just a cleaning. Come to find, American Dental took x-rays and gave him fluoride and a number of other "required" things. $283.00 at the end out of my son's savings account. For something that is 100% covered by our insurance at our actual dentist. Called the office, *** said that x-rays were required in order to get a cleaning. Also, couldn't admit that they forced the appt and said my son made it himself, which he did not. He paid out of pocket. The office manager refused to refund him unless someone paid, because "services were rendered", so once I saw the refund, I paid it. I asked for statement of work and a reason why he needed so much done. I got the bill ( with a very old and inaccurate address) but they still refuse to send me the Dr ***** as to why it was required to put on bottom braces. I have emailed 2x. Corporate said we could call if anything happened, because of the original complaint, however, I have left several messages starting 10/14 and 10/15 with ***** and the operations manager, no response.I need the Dr notes to send to ***** and our dentist, I believe none of the services provided were necessary and all fraudulent. Am Dental forced us to see their dentist, with the WRONG assumption they could get away with saying he had not been there in a long time. He has not been there ever. WE HAVE A DENTIST. I would like my $283.00 refunded and would like a refund for the braces $1,500. These shady practices keep happening and I need to take to another ortho provider. It has been only 2 months and I am tired of the games. I do not trust this company.

  Business Response

  Date: 11/07/2022

  Complaint ID ********

  Upon receipt of this complaint we have investigated the course of events that had occurred prior to her son having his lower braces put on.  As we explained to Mom, One of our clinical team realized her son had not had a cleaning recently and called to schedule the cleaning prior to the lower braces being put on, at this time it was our oversight that her son was not a patient of record for his general dentistry and that he has his own dentist out side of the American Dental Solutions group. Once this error was determined we refunded Mom's payment as well as all payments that we received from his Dental Insurance carrier for that date of service. We have apologized for our error and advised Mom of the actions we took to correct the error that occurred.  We also have asked Mom and her son, to please consider continuing orthodontic treatment with us as the oversight was not due to any orthodontic treatment or a reflection on the orthodontic side of our practice.  At this time Mom will think about her options and now has a direct line of contact with myself in the event that she decides not to continue treatment or any other issues arise. Mom is satisfied with the actions taken at this time.   Thank you.

  Tish J-Patient Support Specialist

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Dental Solutions Orthodontic Service:I entered into an orthodontic treatment plan for my son on 11/12/19. I was presented with the estimated cost for Est 24 months of service. $4,900.00. The paperwork I signed is attached. I understood that it was the visits and the braces, as well as retainers when he was finished treatment. I would get charged if they repaired them more than normal wear and tear.My son then enlisted in the Army, in August 2021. Part of his requirement for boot camp was to remove the braces. I went in to the Dr. with him and provided letter from the Army stating he needed them removed. He would be getting them back on, when he was finished. I specifically asked what the charge for taking them off, and then putting them back on was. I was told that they would not charge me, but he needed to get retainers to keep the progress they made. Then we could resume the treatment when he returned. I was also told this was not the first military person they served. Then, when his 24 month was up, we had to revisit and see if he needed additional treatment because he had time off. He is back and now I am being told all of the Dr. information was a lie or I am lying and it never happened. Dr. cannot quote price. I have to pay $1,500.00 to get them back on and finish- that is attached, no support.I asked about what the $4,900.00 included. I have been denied several times only told 13 visits. The refund policy is attached, and states 40% is withheld and then pay for the Dr. visits. The office refuses to tell me the costs, and I find that there was an admin fee of $392.18, which was not disclosed. The latest answer was they don't charge by the visit, which is directly against their documents.They are deceptive in their practices as I have still not been given any cost details. I waited from 6/28 until today for a response from Corporate. Which was no refund and no detail for cost.

  Business Response

  Date: 07/28/2022

  Good Morning,

  I just wanted to confirm I received this complaint and I will look into this case and respond accordingly as soon as possible.  Thank you.

  Tish

   

  Business Response

  Date: 08/17/2022

  We appreciate the time to investigate this situation and to offer an acceptable agreement with the parent of our patient.  We have already reached out to our patients Mother to assure her that we are more than happy to see her son back for all of his orthodontic treatment needed, at no additional charge. Her son is now back in town, after his boot camp, when he was required to have his braces removed prior to the completion of his orthodontic treatment. She is happy with this resolution and is scheduling him soon to restart his orthodontic treatment at our office.
  
  Keep Smiling!
  
  
  Tish J***
  
  American Dental Solutions | Patient Support Specialist

  Customer Answer

  Date: 08/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They offered to provide my son with treatment including putting his braces back on, and no additional charge until his treatment is completed. More than I expected. 

  Thank you to all. 

  
  Regards,
  
  *************************