Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to purchasing our current home we contracted Pillar to Post to complete a home inspection. When issues arrived post inspection we realized that a complete inspection was not done. Several issues such as window damage, leaks and severe mold onsite were not brought to our attention. When we tried to reach out to Pillar to Post they did not respond. It to many attempts to get the issues looked at and when they finally came out months later they refused to work with us.

  Business Response

  Date: 06/07/2023

  We’re sorry you’ve had a difficult time with your new home. We completed a detailed home inspection of the property, resulting in a 97-page report. We identified over 90 Major Defects in the property. The report included close to 20 references to mold and 7 major issues with windows, including chipped paint and potential leak conditions. Our inspector first heard from you a month after the initial inspection, and the conversation ended with you indicating you would get back to him. When we reconnected two months later, we were at the property the same day. We do everything we can to ensure our clients move into a safe, healthy home. In this situation, we did that by communicating the issues identified both verbally and in writing. If you have any further questions about the details in your report, please do not hesitate to contact our office.

   

  **** *****, Pillar To Post Home Inspectors

  ****

  **** *****

  The ***** Team            

  Customer Answer

  Date: 07/28/2023

   Complaint: ********
  
  I am rejecting this response because:

  As stated in previous correspondence. We paid Pillar to Post to complete an inspection of our home.When we discovered several issues not brought to our attention at the completion of the inspection we tried to contact Pillar to Post and were ignored for several months.The main issues that were missed were damage to windows,leakes in the 2nd floor ceiling and severe mold issues. If we had this information we could have negotiated the remediation into the final closing contract. The remediation has cost us thousands of dollars and we are still waiting on an estimate to fix the windows which is expected to significant.
  
  Regards,
  
  ***** ****

  Business Response

  Date: 08/01/2023

  We’re sorry you’ve had a difficult time with your new home. We completed a detailed home inspection of the property, resulting in a 97-page report. We identified over 90 Major Defects in the property. The report included close to 20 references to mold and 7 major issues with windows, including chipped paint and potential leak conditions. Our inspector first heard from you a month after the initial inspection, and the conversation ended with you indicating you would get back to him. When we reconnected two months later, we were at the property the same day. We do everything we can to ensure our clients move into a safe, healthy home. In this situation, we did that by communicating the issues identified both verbally and in writing. If you have any further questions about the details in your report, please do not hesitate to contact our office.

  Customer Answer

  Date: 08/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***** ****
  

  Customer Answer

  Date: 08/01/2023

  I appreciate Pillar to Post response but as in their other responses it is in accurate. We made several attempts to contact them that went unanswered and when we finally got their attention they were not receptive to our concerns. It is nice that they want me to reach out to them at this time but they are unwilling to help us and they have not responded to the email I sent on March 8,2023.