Complaints
This profile includes complaints for Shipley Energy's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
had been with **** Oil for 6 yrs great service until Shipley Oil bought it.they said they would continue to charge same prices as **** Oil.because I provided my own filters **** oil charged me209.00 per year.Shipley Oil refuses to do that.my filters are very expensive for my type of system. Instead, shipley charged 89.00 more even though I provide my filters.poor customer service.I want to pay same price as promised. this company is in malvern pa.
Business Response
Date: 11/01/2023
Over the past few years, the price of many things around us has gone up. Unfortunately, HVAC service has not been immune to those cost increases. As such, we do our utmost to charge competitive pricing without compromising the quality of service you deserve. Your service plans covers a standard 1" filter; any special sizes cost more. At this point, therefore, we are unable to charge you the same price for your service plan as we did several years ago.Customer Answer
Date: 11/01/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because: I PROVIDE ALL OF MY OWN FILTERS WHICH I TOLD WOMAN I SPOKE TOO.
Regards,
*************************Business Response
Date: 11/30/2023
Shipley Energy's service plans cover standard filters. The customer's customer's service plan is not discounted should the customer not use the standard size filter either by necessity or by choice. As such, Shipley Energy maintains that no discount should be offered in this situation.
Initial Complaint
Date:02/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked Shippley energy 3 time to stop soliciting me. Please stop I have no interest in doing business with Shippley Energy!Business Response
Date: 02/08/2023
Shipley Energy apologizes that the first three attempt did not have the desired effect. We will investigate how these requests were made, which action was taken, and what caused continued communication to take place. We have at this time ensured and confirmed that he will not receive any more calls or emails unless he specifically requests this to happen.Initial Complaint
Date:01/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Oil leak on 7-28-22, Shipley delivered oil and when got home oil all over kitchen floor, called them and told them someone needed to come and clean up oil. Sent service guy to house and he replaced cainnister that holds filter stated had pin hole in it, he also put oil dry down behind furnace and stated that is all he could reach. Had furnace cleaned and serviced 4-15-2022 person sent to house was inexperienced. They do not have any local service people. Called Shipley and asked them for credit on oil that was on kitchen floor and was told he would have to check into this, when he called back only gave $100.00 off of an $800.00 bill, asked them to come and get oil in tank and was told they would need to charge me to come and take oil and they cannot use oil contaminated. Told Shipley that a lot of damage and house was uninhabitable, they never sent anyone to house to see all the damage and never offered to pay for anything. They also keep sending bills and calling for payment on oil bill that they keep adding late fees to, I have told them there is no extra money to pay this. Last time I called I asked to speak with supervisor or owner of business, when she took my information she stated she had to send email and someone would get back to me, never did call. Very poor customer serivce and would not recommond Shipley to anyone. If you are a customer I would advise anyone to find another company to service and deliver your oil.Business Response
Date: 03/03/2023
Id like to contact you regarding **. ******* complaint with Shipley Energy. I was unable to respond to the complaint within the required timeframe, for which I apologize. The customer had filed an insurance claim, which has since been denied. For Shipley Energy, this closes the case and we are moving on. Due to the denied insurance claim, we are unable to comment further publicly regarding this issue.
Please let me know if I can do anything else.
***************************
Customer Care ManagerCustomer Answer
Date: 03/07/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Regards,
*************************
I do not agree with their comment, they deliver product and serviced burner and still think they are not liable for oil spill, how can you keep a business and not take responsiblity, I believie they are hiding from something and should be put out of business, also frustrated with the harassment about paying on oil bill that was delivered on day of spill, each time I call them and ask to speak with supervisor or owner of business I am told someone will get back to me and they never do. Poor, poor customer **********************. I will let as many people know that they should run away from this business.Business Response
Date: 04/24/2023
While we understand the consumer's frustration, we also understand that an insurance claim has been filed and denied. As previously stated, we are unable to comment further publicly regarding this issue due to the denied insurance claim.Initial Complaint
Date:06/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In December I had ***** *** come out to qoute some work I need done on my boiler and also asked that they could show me how to flush out the water in my boiler and possibly show me how the system worked because they put this boiler in. They spent 15 minutes at my house and had no interest in showing me anything and only had interest in up selling me other things which I was on board to get done. They said I would get a qoute in a few days. I never got one. A month ago I get a 130 dollar bill for their service which originally I was told should be free and at most 65 dollars. They also said they spent an hour and a half at my house and that they repaired something which is not true. The issue I had at the time was a leaking union and I did it myself because they were too busy to get back to me. They were only at my house 15 mins and did nothing I asked them to. I spoke to a manager at emery about the system and he agreed that they dropped the ball but ended with we still have to pay are bills which doesn't make any sense.Business Response
Date: 06/09/2022
Shipley Energy acquired our customer list on 12/17/21. We have retired from the oil delivery and service business. This service call was done by Shipley Energy.Business Response
Date: 06/09/2022
We apologize for the frustration this situation has caused **************. Due to human errors on our part, his experience with ***** *** was not as seamless as we would have liked. *****'s call records do indicate that ************* was quoted $121.95 for a technician to come out to his home when he called in December. Nevertheless, we have processed a $60 credit on the account to reduce the original charge from $121.95 to $61.95. The three finance charges that had accrued since December have also been reversed.
We hope this resolves the issue.
Initial Complaint
Date:06/04/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved from ********************, East Berlin Pa in December, 2021. I notified Shipley Energy and my landlord also notified Shipley Energy that I no longer lived there and the deliveries of heat propane should be in the landlord name. I continue to get a bill from Shipley at the ************************ address which the post office forwards to me. I have spoken to Shipley customer service 4 times, the landlord has spoken to them 2 times . The bill I get is account #*******. This account was cancelled in December. It seems this will not get fixed by myself or the landlord. The owner of the property is *************************** address ****************************************** East Berlin, Pa. I do not know if the property has been rented to someone else since I moved in December 2021.Business Response
Date: 06/08/2022
Shipley Energy apologizes for the inconvenience you have experienced. Your account was not closed out due to an error on our part. I can confirm that we closed out your account on 6/6, any charges were reversed, and a refund for the balance on the account was issued to the updated address on your now terminated account.
We are reviewing our processes to ensure a similar mistake will not occur on any accounts in the future.
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