Complaints
This profile includes complaints for Above the Line Homebuyers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/26/23 at 1:30 pm, I was contacted by this reality company and on 6/7/23 at at 10:46 am, bugging me to sell my home. The company texts me at and on my personal cell number at (**** ***-xxxx. I have never gave them permission to contact me and I have never done business with them. I am on do not contact listings and am a senior citizen, over age 65. I want this company and their agents to cease and desist all contacts, whether by my home number at (**** ****xxxx or my personal cell at ***** ***- xxxx. I want the texting to stop.
Business Response
Date: 08/04/2023
RE: Complaint ID ********
To whom this may concern,
Good Morning! My name is *************************. I am the Director of Sales and Marketing for Above The Line Homebuyers. We are a real estate investment company located in Dallastown, PA.
On Tuesday, August 1, 2023 we received a notice from The Better Business Bureau concerning complaint ID ********.
I search in our CRM (Salesforce) and our phone system and cannot find any record of ***********************, her address, or either of the phone numbers that she included in the complaint.
I did take pre-cautions however and added the following phone numbers to our DO NOT CONTACT list that we maintain in our phone system. This step makes it impossible for our phone system to dial or text any phone numbers that are on that list.
************
************
Please let me know if you need anything else from me! Thank you!
Kind Regards,
*************************
Director of Sales and Marketing
Above The Line Homebuyers
Customer Answer
Date: 08/10/2023
I have read the response from this business. In my complaint:
Please take notice that I did NOT provide the last four digits of my phone number. Yet the senior representative from this agency lists my entire phone number. At the same time, he states that my phone number is unknown to his agency, which clearly identifies that his agency was contacting me. How else could he list my phone numbers in his response?
I will be satisfied with no further contact from his agency as per my complaint.
Customer Answer
Date: 08/10/2023
I have read the response from this business. In my complaint:
Please take notice that I did NOT provide the last four digits of my phone number. Yet the senior representative from this agency lists my entire phone number. At the same time, he states that my phone number is unknown to his agency, which clearly identifies that his agency was contacting me. How else could he list my phone numbers in his response?
I will be satisfied with no further contact from his agency as per my complaint.
Customer Answer
Date: 08/10/2023
Please remove the last four digits of both of my phone numbers so others reading the complaint and response will not use my phone numbers and thank you.Customer Answer
Date: 08/16/2023
Complaint: ********
I am rejecting this response because:
I have read the response from this business. In my complaint:
Please take notice that I did NOT provide the last four digits of my phone number. Yet the senior representative from this agency lists my entire phone number. At the same time, he states that my phone number is unknown to his agency, which clearly identifies that his agency was contacting me. How else could he list my phone numbers in his response?
I will be satisfied with no further contact from his agency as per my complaint.
Regards,
***********************
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