Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023, I submitted a photo of my dog to Praise My Pet to have her on a calendar. My dog made it onto a calendar, and I purchased the calendar on 9/7/23. Multiple times since then, I have received notifications from Praise My Pet informing me that my dogs photo has been featured on other items that I did not consent to have her on, such as activity books and mugs. The most recent item is a mug with a heavily doctored image of my dog that no longer resembles her at all. I would like to have my dogs name, photo, and any AI images generated from her photo removed from their system, as well as any items featuring these images or info removed from their website.

  Business Response

  Date: 01/27/2025

  Hi *******,
  
  Thank you for contacting us. The reason your pet was featured in other items besides the calendar is because you originally consented to it as part of your submission. Please see the image attached.

  We understand that this isnt the case anymore, so weve officially removed your pet from all our projects, as well as your number from our messaging list. Please dont hesitate to contact us again if you have any other questions or need assistance with anything else at ****************************************************************************.
  
  Best,
  
  Praise My Pet!

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my friend received the same text that our pets are featured on the cover and the month of November for the 2025 calendar. i received the text a month ago and she received it today. I bought 2 calendars which i paid 76.80$ for because my dog was supposed to be on the cover and month of November yet my friend got the same exact text. I will NOT be purchasing this again and will no longer tell my friends or anyone about this website along with giving a review of just how bad the customer service is if multiple people are getting this exact text. This is the stupidest thing ive experienced with ordering online and am ******.

  Business Response

  Date: 12/19/2024

  Hi Lexy,

  As an editorial business, we issue multiple editions of our calendars, featuring different pets. Submissions and purchases are completely optional.
  Upon checking your order, we can see it was already delivered to you. We understand you arent happy with your experience, so weve issued you a full refund. Theres no need to return anything back to us, so please keep any items you receive.

  Best regards,

  Praise My Pet!
  

  
  

  Customer Answer

  Date: 12/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Lexy May

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach out to this Company.. in regards to a text that mentioned my dog will be on this months Calendar as if he won a contest which is false! They took my payment and never received the calendar.. I have submitted 3 tickets on there website they have not even acknowledged any of my questions this website is a scam

  Business Response

  Date: 11/25/2024

  Hi *******,

  Thanks for contacting us. Weve sent a couple of replies to your email regarding your order status, along with questions on how youd like to proceed. Please check your inbox and get back to us at ****************************************** and we will assist you promptly.

  Kind regards,

  Praise My Pet!
  

  
  

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22579256
  
  I am rejecting this response because: refund has not been posted 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/25/2024

  Hi *******,

  We've cancelled and refunded your order. Attached is a screenshot with the information. Please allow up to 10 business days, depending on your bank for the funds to reflect in the account.

  Kind regards,

  Praise My Pet!

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22579256
  
  I am rejecting this response because: I never received a refund!! 
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 12/05/2024

  I have sent several emails to the business and they are not even acknowledging them..they have not refunded me my money 

  Customer Answer

  Date: 12/06/2024

  Why is this closed?? I have not received a refund or a response from the company 

  Customer Answer

  Date: 12/19/2024

  This Company stole my money and never sent me my product!!!!!! 

  Business Response

  Date: 12/19/2024

  Greetings *******,

  Attached are screenshots of the messages between you and our customer support team, in addition to evidence of order cancellation. We can confirm that a full refund was issued after the order was cancelled. Please review the attached, in addition to the *** reference number, which can be used to check the status of the refund with your financial institution, in case it hasn't been posted to your account. 

  Kind regards,

  Praise My Pet!

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22579256
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ****

  Customer Answer

  Date: 12/23/2024

  I never received a refund.. they are showing as if they have refunded me.. but never did

  Business Response

  Date: 12/28/2024

  Hello *******,
  
  As mentioned via email, you were indeed refunded in full for this order. Your proof of refund number (***) is 82714704331000000017006.
  
  It was refunded to your Mastercard ending in 3664 on November 25th.
  
  To confirm, youll need to call the customer support for your Mastercard ending in 3664 and give them the *** number listed above.
  
  Best regards,

   

  Praise My Pet!

  
  

  Customer Answer

  Date: 01/23/2025

  They are continuing to try and scam me again!!!! Ive never selected any photos for a mug!!! I am going to report them to police in PR if this does not stop!!!!

  Business Response

  Date: 01/27/2025

  Hi *******,
  
  We apologize for the message you received regarding a Pop Art mug, featuring your pet, as it was due to a technical glitch, which is now fixed.
  
  We want to stress that all pet submissions, as well as purchases are optional and we, in no way intend to take advantage of you as a customer. We submitted substantial evidence through the BBB of the cancelled order and refund issued to you, when you had contacted us, which you can review in this conversation history. We also included the Acquirer Reference Number, which serves as proof of our refund to you and which you can take to your bank, if you still haven't received the money in your account.
  
  For reference, the acquirer reference number (ARN) is: *********************** and was issued to your Mastercard ending on 3664 on November 25, 2024. 
  
  We also want to confirm we have removed your pet from all our projects, as well as your phone number from any messaging lists. If you need assistance with anything else, please don't hesitate to send us an email at ****************************************** and we will gladly assist you.
  
  Best regards,
  
  Praise My Pet!

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you go to the page there are options to view what they sale but there aren't any photos. It's a way to get you to order their products. Your pet isn't ever in a contest. Might as well go to a company that shows you what you are getting before you order. A ************* will not keep sending you text to buy. Just an underhanded way to make sales by using the love for our pets as bait. Sad and not professional at all.

  Business Response

  Date: 06/21/2024

  Hello,

  Our website is currently experiencing a technical issue, which prevents some images from loading. Were working hard to get this issue resolved as soon as possible. That said, owners must submit their pets for them to be considered for our calendars. Please note that the original submission form clarifies that SMS messages will be sent regarding the projects, and you are welcome to unsubscribe from those texts at any time. Please reach out to us directly at ******************************** so we can add you to the opt-out list manually.

  
  Regards,
  Praise My Pet!
  

  
  

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that if I sent them a picture of my dog, that I would get a calendar with her featured in one of the months. I paid and never received a calendar.

  Business Response

  Date: 02/16/2024

  Hello! Your order was a pre-order, which is why it was not shipped right away. This was indicated on the product page from which you made the order. We handle all customer support via email and do not appear to have any record of contact from you. Your order was delivered in February, after the publication date (after you filed this complaint as well), as shown here: *****************************************************************************************************************************;

  For further support, please contact us at ****************************************** Best regards!

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2023 I purchased several calendars that were suppose to have our animal in it. Still to this day have not received the calendars! But I continue to get text messages from this company letting me know that my animal was selected to be in another ******** should purchase before the deadline date! I just want my money back!! What a big joke!

  Business Response

  Date: 02/16/2024

  Hello! Your order was a pre-order, which is why it was not shipped right away. This was indicated on the product page from which you made the order.

  We handle all customer support via email and do not appear to have any record of contact from you.

  Your order was delivered in January, after the publication date (after you filed this complaint as well), as shown here: **********************************************************************************************************************

  For further support, please contact us at ******************************************

  Best regards!

  Customer Answer

  Date: 02/16/2024

  Yes I got the calendars from the company but they are not what they are intended to be! I sent in the original pictures & got text messages back that the pictures were approved! I never received a text message saying that the images were going to be cropped or edited! When I received the calendars I opened them up & realized they arent the original pictures I sent in. They cropped & edited the pictures then put them in the calendar which I also included pictures of. If the company was gonna crop or edit my pictures they should have sent me a text saying so or declined the images. I want my money back! 

  Customer Answer

  Date: 02/16/2024

  Yes I got the calendars from the company but they are not what they are intended to be! I sent in the original pictures & got text messages back that the pictures were approved! I never received a text message saying that the images were going to be cropped or edited! When I received the calendars I opened them up & realized they arent the original pictures I sent in. They cropped & edited the pictures then put them in the calendar which I also included pictures of. If the company was gonna crop or edit my pictures they should have sent me a text saying so or declined the images. I want my money back! 

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21167289
  
  I am rejecting this response because: When i first sent my original pictures in to be submitted I got a text message back saying the photos were accepted. When I got the calendars, i opened them & they are no where near the photos that i sent & were accepted. The photos were cropped & edited. If i had known that the photos were going to be cropped or edited i wouldnt have purchased these to begin with!! If the company didn't like the pictures that i sent to begin with, then they should have declined the photos, instead of accepting them. I have attached the original photos that i sent & the photos that are in the calendars also. The company makes it out to sound like your photo is gonna be in this calendar well yes part of your photo will be but they sure dont tell you about the fine details. I would like a refund, because its not the full product that i ordered.
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/27/2024

  As stated in our Terms, we reserve the right to crop or edit photos if needed to publish in our products. Some examples for why this would need to be done include removing humans if included in the photo (for copyright purposes) and resizing to fit within the specific framework of our publication.

  We would have been happy to provide a refund for this customer. However, the customer has already filed a chargeback on this order, so the funds from the order are now in the bank's hands (in addition to a chargeback fee from us) until they complete their chargeback review.

  Customer Answer

  Date: 02/27/2024

  As you can see the original dispute has been denied. So its not in the banks hands at this point going forward. Yes I would appreciate a refund! Thank you!

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21167289
  
  As you can see the original dispute has been denied. So its not in the banks hands at this point going forward. Yes I would appreciate a refund! Thank you!
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 02/27/2024

  As you can see in the attached photo it is currently not in my banks hands because they denied the dispute. But I will kindly accept your refund offer! 
  

  thank you

  Customer Answer

  Date: 02/27/2024

  Dispute denial

  Customer Answer

  Date: 02/28/2024

  As you can see in the attached photo it is currently not in my banks hands because they denied the dispute. But I will kindly accept your refund offer!
  
  thank you

  Business Response

  Date: 02/29/2024

  Hello,

  You called your bank to file a chargeback on the order. When you do that, the bank takes all of the money from the order from us (in addition to a large chargeback fee from us), and they investigate the order in order to decide if the funds should be returned to the company (us) or the customer (you). This can take up to 75 days.

   

  As you can see in the screenshot attached, we are unable to provide a refund on this order because of the chargeback. We would have been happy to provide the refund, but now it's impossible until the bank completes their review.

   

  We hope this makes more sense now.

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21167289
  
  I am rejecting this response because: I have called the bank several times & they said it is entirely in the business owner's hands as this dispute has already been denied! The bank stated we (customer) cannot do anything more at this point in time. I would really like to have my refund processed back as this has been a non stop battle & I have already gone through the steps called the bank & there is no control on my or my banks end with this issue.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 03/05/2024

  Im not quite sure were you are getting the information that we did a charge back on Feb. 16th? I have attached both emails from our bank stating when we disputed the charge which was originally on January 20th & when the dispute got DENIED on Feb 16th. As ive stated previously this is completely out of our control now as I have shown several different ways that this charge was disputed & the dispute was denied by our bank. We never even called our bank to do the dispute, we did it on our mobile app...so im also not sure were your getting the information that we called into our bank and did a charge back because that is completely FALSE! There was only one dispute placed on January 20th & that dispute got DENIED on February 16th. No further action was taken on our part with our bank! 

  Business Response

  Date: 03/08/2024

  Yes, there is a chargeback on this order. The chargeback was made on a **** ending in 3052. Please see the attached photos.

  
  

  Even though the order's been delivered, we're still happy to provide a refund, but Shopify literally doesn't allow it after a chargeback has been made. We're forced to wait until after the chargeback review has been completed, as the funds from the order have already been withdrawn from us, in addition to a chargeback fee.

  
  

  Please let us know what else you need from us to prove chargeback.
  
  

  We hope you have a wonderful day!

  
  

  Sincerely,

  
  

  Praise My Pet!

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21167289
  
  I am rejecting this response because: If you listen to the recording i have attached to this message. This phone call was between my husband ******************* & our bank. The bank clearly states that there is no chargeback on this claim. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/19/2024

  Hi ********,
  

  
  

  We've reached out to the billing department at Shopify. Here is their response:

  

  
  Even though the customer did indeed receive the order, we are happy to send a refund to close this case once that option becomes available to us (after their bank returns the funds to Shopify).

  
  

  There is nothing we can do until that time.
  

  
  

  Sincerely,

  
  

  Praise My Pet!

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two books featuring my dogs on them on December 21. It is now January 4 and they still have not shipped. I have emailed them at least a dozen times and have not got no response.

  Business Response

  Date: 02/16/2024

  Customer sent emails within a very short period of time, not allowing us adequate time to respond. Upon seeing the emails, we immediately issued a full refund. Acquirer Reference Number (ARN): 24351994005000000048268

   

  Customer has been refunded in full.

   

   

  Business Response

  Date: 02/16/2024

  Customer sent emails within a very short period of time, not allowing us adequate time to respond. Upon seeing the emails, we immediately issued a full refund. Acquirer Reference Number (ARN): 24351994005000000048268

   

  Customer has been refunded in full.

  Customer Answer

  Date: 02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business claims make and sell seek and find coffee table books featuring your own pet. If you register and buy anything you are automatically signed up for reoccurring monthly payments for not just 1 issue but every issue until you ask them to stop. These auto payments are without permission or knowledge of the victim and are non refundable. Furthermore, you never see any book or hear from them again until they try to scam you again. Which is what happened to me today by text alert. I also did not sign up for text alerts. I think, unknowingly, I paid them for 3 or 4 months before I stopped the payments.

  Business Response

  Date: 02/16/2024

  This customer is only now filing a complaint for a project we ran in 2022. Customer appears to have made no attempt to contact us via email. It is passed the amount of time that Shopify allows to process refunds, so we cannot refund the order unless she reaches out to us directly and provides PayPal information for us to send a refund.

  Customer did indeed sign up for SMS messages. It was very clearly marked on the submission form. It is required to complete the submission. Example attached.

  Regarding the subscription, this was very clearly indicated in all of the marketing materials as well as the product page to be a monthly subscription. Indeed, before checking out, the customer had to check a box that confirmed they are aware and agree to a monthly subscription for new monthly eBooks. The eBooks were then delivered to customer's email every month in the order confirmation emails.

  Business Response

  Date: 02/16/2024

  This customer is only now filing a complaint for a project we ran in 2022. Customer appears to have made no attempt to contact us via email. It is passed the amount of time that Shopify allows to process refunds, so we cannot refund the order unless she reaches out to us directly and provides PayPal information for us to send a refund.

  Customer did indeed sign up for SMS messages. It was very clearly marked on the submission form. It is required to complete the submission. Example attached.

  Regarding the subscription, this was very clearly indicated in all of the marketing materials as well as the product page to be a monthly subscription. Indeed, before checking out, the customer had to check a box that confirmed they are aware and agree to a monthly subscription for new monthly eBooks. The eBooks were then delivered to customer's email every month in the order confirmation emails.

• Initial Complaint

  Date:02/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a 2023 calendar that my pet was supposed to be in. This company seems to be scamming people. I still havent received the calendar and they wont provide me with any information on where it is.

  Business Response

  Date: 02/13/2023

  Regarding the calendars: All pre-orders have already been sent for fulfillment. The vast majority were delivered before the new year. Over 99% have been delivered at this time. A small amount of titles composed of very late entries were available for pre-order until a week or so ago; the corresponding pre-orders for those have all been sent and mostly delivered, with some stragglers completing their delivery within the next 7 days or so. All new orders are for already published calendars, which instantly go through to our third-party order fulfillment partner, Gelato, for ****************** and fulfillment (Print-on-Demand. They ship from multiple locations depending on proximity to customer.
  
  Anyone who does not receive an order, even if this is due to the customer making a mistake on the checkout/shipping page or suspected porch piracy, is refunded in full upon request via our Support Portal.
  

  Business Response

  Date: 02/21/2023

  Hello *****!

  According to our records, your order was refunded in full on January 11th. Please let us know if you need any additional assistance.

  Praise My Pet! **************** Team