Complaints

This profile includes complaints for Konscious LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Konscious LLC

  151 Calle De San Francisco Ste 200 Pmb 5585 San Juan, PR 00901

• 

  Konscious LLC

  Matawan, NJ 07747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 7/3/2025 I meant to order oe container of this supplement to try and was tricked into order3 more because the ordering screen read "Your Order IS Not Complete" and when I clicked on the additional 3, thinking I would be taken to a confirmation page, the transaction went through. I immediately wrote the first of at least 6 emails telling the company I wanted to cancel all of the orders...didn't like their business practices for ordering and figured the product is probably a scam. On 7/5/2025 the shipping department called me to confirm the shipping address and I told them not to ship anything to me and asked them to reach out to their ordering department to make sure order was cancelled and refunded. Shipping department told me the only way they had of reaching other department was the same I had at that point tried...3 more times via the same email address I had. I subsequently sent several more emails in response to shipping confirmation email and other emails. I have not received a response fromt the company though they have shipped the product to be delivered tomorrow.I follower the refund request instructions to send product back so I would have it the moment the product arrives and have not received a response from that email address department either.The only way to reach the company is via an email address that they do not respond to, leaving unsuspecting consumers like myself stuck with products (in my case...unopened) they cannot return. Returns department doesn't respond. Ordering department doesn't ************* addresses I've tried are:********************************************************** ******************** After not receiving responses from the company...and having them ship items I expressly told them not to ship, I looked on BBB website and can see my complaint matches all of the other complaints submitted against the company.

  Customer Answer

  Date: 07/10/2025

  Thank you for prompt system responses.  Overnight the company finally issued refund and sent me a return label for when the unwanted product arrives.

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company claimed to have a 90-day money back guarantee and gave the email address and phone number for questions. I called the number and an automated message said all correspondence needed to be through email. I received a message that it was an undeliverable address. I had to file a complaint with my credit card company.

  Business Response

  Date: 06/21/2025

  Hello Angela,
  
  Thank you for bringing this to our attention. We would like to sincerely for any inconvenience this has caused you.
  
  According to the tracking information associated with your order, it was successfully delivered on May 5, 2025.
  
  That said, we also received the complaint you filed with your card issuer, and we’re happy to confirm that the refund was successfully processed on June 9, 2025.
  
  If you have any further questions or need additional assistance, feel free to reach out. We're here to help.
  
  Best regards,
  Konscious Keo Team

  Customer Answer

  Date: 06/23/2025

  The only response from this company came through the BBB. The business email they show/tell clients to use is undeliverable. They should have honored their policy instead of me having to file a claim with my credit card company. Thank you for getting involved.

  Customer Answer

  Date: 06/23/2025

   
  
  Complaint: 23472727
  
  
  
  I am rejecting this response because:
  
  The company should have honored their policy and give customers correct information to contact them instead of having to file claims with credit card companies and the BBB. I’m grateful for the refund.
  
  Sincerely,
  
  
  
  Angela Stevens

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from this company and eneded up returning the product within their Full refund time-line. The company did not honor their agreement and a full refund was not given.

  Business Response

  Date: 04/28/2025

  Hello ******,
  
  Thank you for your feedback.
  
  Refunds for returned orders typically require 710 business days to complete. Once a return is received at our warehouse, it undergoes a thorough inspection to ensure the product was returned in good condition. After this process, the return is endorsed to our billing team for refund processing.
  
  In your case, we received the returned order on April 18, 2025. Our team initiated the refund process on April 24, 2025. However, we encountered an issue due to an open case filed through ******, which temporarily prevented us from finalizing the refund. We have since resolved the ****** case, and your refund has been reprocessed. You should see the funds reflected in your account within 37 business days.
  
  We hope this clarifies everything. Let us know if you have more questions.
  
  Sincerely, 
  Konscious Team

• Initial Complaint

  Date:04/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 bottles of Sofon and I received an email that the product is out of stock after I placed an order. I was expecting this product at a specific date so I could gift it to someone and now it is too late. I called their customer service and no one live answers the phone. It's just an automated line trying to sell more products. Please refund me the charges for the product that I was expecting sooner than later.Thanks.

  Business Response

  Date: 04/28/2025

  Hello Ani,
  
  We would like to express our gratitude for taking the time to provide us with your feedback. We deeply regret that your experience with us did not align with your expectations. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.
  
  We successfully processed your refund when you contacted us on April 21, 2025. ****** note that refunds typically take 37 business days to process and reflect, depending on the financial institutions involved.
  
  Were truly sorry that the product you were interested in is still out of stock. Wed love to have you back once its available again. Youre more than welcome to place a new order when it returns! You can reach us at *************(VIT-HLTH) ****** press 1 if you need help placing an order, or press 2 for customer service. You mentioned trying to call us but didnt reach anyone. This might have happened because no option was selected.
  
  If you have any other questions or need further assistance, were always here to help.
  
  Sincerely, 
  Konscious Team

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, May 25, 2025 contacted Konscious Keto to request directions for returning product, 3-pack of keto activate, for full refund as the product did not give even the slightest results. I was told since i opened the tubs, I was only allowed 1 tub refund of ***** versus the ******. But, as I told the associate, the **** website advertises 90-day guarantee, even if they are empty. I tried this product faithfully and even went out and purchased keto meals, and shakes to try to get some results. Nothing. So not only are the product claims false, but their money back guarantee as well. This is a complete SCAM. I request a full refund, as their website advertises..

  Business Response

  Date: 03/31/2025

  Dear *****,
  
  Thank you for your honest feedback. We are committed to providing high-quality products and excellent customer service, and your input is invaluable in helping us improve.
  
  Our money-back guarantee applies to the first bottle of the product you purchased. Any succeeding bottles could still be refunded granted that it is returned unused and unopened. All of this is outlined in our Return and Refund Policy, which is available for review here: ***************************************************************.
  
  With that said, we understand how our website might have given the wrong expectations. We also want to assure you that your refund was successfully processed on March 30, 2025. Processing times may vary depending on your payment provider, but if you have any concerns, please dont hesitate to reach out.
  
  Sincerely,
  Konscious Keto Team

  Customer Answer

  Date: 03/31/2025

  The company responded to you incorrectly concerning their 90-day guarantee as you can see by the attachment showing their guarantee from their website. I just wanted to reiterate, so BBB did not consider me to be a liar or fraud. However, I do thank you for intervening on my behalf, as the company emailed me on 3-29-25 stating they would refund the additional 118 owed to me. I hope this is true, as I am somewhat ***** of them because of their attempted scam. But, once again, thank you. 

  Customer Answer

  Date: 04/01/2025

  I'm waiting to see if they refund to my cc account. I suppose it will take 5+ days show up.

  Customer Answer

  Date: 04/30/2025

  Hello, yes I have received the refund from Konscious Keto. Thank you so much for contacting them on my behalf.

  L ******

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow I got on Konscious Ketos SMS list and cannot find a way to get off it. Ive tried to find a way to unsubscribe. Ive reported the texts as spam. Nothing works. Id like to know how to stop being inundated with unwanted texts.

  Business Response

  Date: 03/03/2025

  Dear ****,
  
  Thank you for your honest feedback. We are committed to providing high-quality products and excellent customer service, and your input is invaluable in helping us improve. Rest assured, we take your concerns seriously and will use them to refine our practices.
  
  We sincerely apologize if our message frequency felt overwhelming. Our intention is to keep customers informed about our products and promotions, but we understand that it may sometimes feel excessive. We've forwarded your concern to our marketing team, and your phone number will be removed from our mailing list. Thank you for your patience and understanding.
  
  We are glad to be of service. Let us know if you need further assistance or if you have other questions.
  
  Sincerely,
  Konscious Brands

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get a full refund as promised. I called ************, I was told they are not able to process returns and I should email *********************** I have done this and they are not honoring their policy. My customer code is *******. I had an order for 12 jars. I really only wanted 6 "their best deal" but during checkout I was confused and ended up with order for 12. My bad but husband and I both wanted to try this product so I thought as long as I really get 12 no harm. We are not seeing the results that this product promise so I want the full refund they promise if unsatisfied. Each time I email I am not being given instruction for return or offer to refund. Also they do not respond for two days each time. I feel this is a stalling tactic to keep my money longer. Some of the reviews are stating others have had to email 11 times. This is 22 days delay to comply? I am experiencing most of these same complaints please help me resolve this for a full refund as promised. I was charged to my credit card through ****** on Jan. 18, 2025 $294.00 *KONSCIOUS4029357733 This was for 6 jars. I was charged to my credit card through ****** on Jan. 18, 2025. $294.00 *KONSCIOUS8888083662 THIS WAS FOR THE SECOND ORDER OF 6 JARS.

  Business Response

  Date: 03/03/2025

  Dear ********,

  We sincerely apologize for the experience you had with us. Our goal is always to provide a seamless experience, and it's clear we fell short in this instance. Rest assured, your feedback will be forwarded to the appropriate department.
  
  We want to assure you that we are not delaying your refund intentionally. Our policy requires the return of any unopened and unused bottles before issuing a refund, and we understand that this process can take time. To make things more convenient, we sometimes offer partial refunds to eliminate the hassle of returning an order. This is why the emails you received so far did not include return instructions.
  
  That said, our team has now provided you with a return label. Once our warehouse confirms the return, we will process your refund promptly. Please check your email inbox for the label and print it for your return. Let us know if you need any assistance.
  
  Once again, please accept our sincerest apologies. Let us know if theres anything else we can assist you with.
  
  Sincerely,
  The Konscious Keto Team

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of Synocell from Konscious, LLC . I spent $234.00 and I had to return all six unopened bottles because I am allergic to *********. There advertisements claim they will accept refunds with a 10 percent restocking fee, but I only received a refund for $140.40. The restocking fee should have been $23.40. They are saying it cost an additional $70.20 for shipping.I dispute those charges. The transactions were handled through ******.

  Business Response

  Date: 01/16/2025

  Dear *******,
  
  We are truly sorry to hear that your experience with Konscious didn't meet the standards we hold dear. Our aim is always to deliver an exceptional experience, and I apologize that we missed the **** in your case.
  
  We sincerely apologize for the oversight in processing your return. Unfortunately, our fulfillment partner did not properly update our system when they received your returned order, which caused the delay in refunding the correct amount. We have already addressed this issue with them to prevent similar situations in the future.
  
  Regarding your refund, were pleased to inform you that the remaining amount has now been successfully processed back to your account. Please note that it may take 37 business days for the refund to appear, depending on your financial institution.
  
  Thank you for your patience, and we appreciate your understanding. If you have any further questions or concerns, please dont hesitate to reach out.
  
  Sincerely, 
  Konscious Brands

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Oct 27. I watched a video and read their website. They claim "90 days to decide if you like their product return your TUBS of Keto Activate for a full refund even if they're completely EMPTY. I want to make your decision to get your hands on Keto Activate 100% risk-free." They now say there is a 10% handling fee. I was surprised to come to your website and see they have done this same thing to others. They need to change their advertising if they do not plan to honor their word. I trusted them. I wanted their product to work. They use high pressure dishonest tactics. If they don't intent to honor their advertising they should change it and be truthful! I should have followed my gut when I first placed my order. Weight loss supplement with very little effort with the help of Keto no need to exercise or diet. That I knew was too good to be true but perhaps it would work a little. I should have walked away. I was changed $645 for two orders the first one being 6 jars for $294 and 9 jars for $351. I tried to call. I was told they don't solve via phone I need to email. It took over a week and eleven emails. They offered 10%, 30% and even 50% discount. Every email said keep the orders complete satisfaction if you don't like it we will refund your purchase price. "All of our physical products are covered by our ironclad 90-day money-back guarantee policy". Eleven emails later they finally agreed to send me just one order. I have requested that order $351 be refunded. On December 30 after trying their product for almost 45 days I made the decision that I had given it a good try. It tastes terrible and I had zero weight loss results. If I had results I would continue even with the horrible taste It's been 12 emails and two weeks no resolve. They say there will be a 10% handling fee. That is not what their ads and emails say. They offered more recipes to assist with bitterness and 30% back, a refund of $81.90 UNACCEPTABLE 100% means 100%

  Business Response

  Date: 01/14/2025

  Hi, ***!
  
  Thank you for reaching out.
  
  It seems there may be some concerns regarding our handling fee and the discounted offers you received, and wed like to take a moment to explain this to you.
  
  Handling fees are a common feature among online stores and were introduced to our return policy to help prevent misuse or abuse of the refund process. As outlined in our policy, the guaranteed full refund applies to the first 30-day supply of your purchase. For orders containing multiple bottles, refunds can still be processed, provided that any unopened bottles are returned and we are aware that returning a product could be a lengthy process. So we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order. You can find more details about our return policy by clicking: ***************************************************************.
  
  With that said, our customer service team successfully processed the refund back to your account last January 12, 2025. Depending on the financial institutions we are working with, the refund should reflect in your account in 3-7 business days.
  
  We hope this clarifies everything. Let us know if you need further help.
  
  Sincerely. 
  Konscious Brands

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the **** activate product 9/19/24 with a 90 day money back guarantee for order #********. I submitted a request online a few weeks ago as well as several emails sent to ********************** for a return authorization and refund but have received no response. I would like a refund of my purchase price of $177 plus tax.

  Business Response

  Date: 12/16/2024

  Dear ********,
  
  Thank you for reaching out regarding your request to return your order. Wed like to provide some clarification.
  
  When you initially contacted us on November 27, 2024, our team responded within two days, requesting additional information about the return. Unfortunately, we did not receive a reply to that email. Additionally, your next three emails, starting on December 5, 2024, were also responded to by our customer service team, but we did not receive the necessary information to issue a return label.
  
  We recommend checking your email inbox, including your spam or junk folder, for our replies. If you still cannot locate them, you may want to contact your email provider to check for any filters that might have prevented our messages from reaching you.
  
  With that said, we are pleased to confirm that we have sent a return label for your order. Once our warehouse confirms the return, we will process your refund. Please make sure to check your email inbox, including your spam folder, for the return label.
  
  We hope this clarifies everything. Please let us know if you need further help.
  
  Sincerely,
  Konscious Brands