ComplaintsforKonscious LLC

• Initial Complaint

  06/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I never recieve my merchandise and there's no way to contact this company

  Business response

  06/10/2024

  Dear *****,
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  Upon checking  your order's tracking number, it is marked as delivered. The delivery date was June 7, 2024, seven days after you made the purchase. You can check the tracking number here along with the option to contact the courier's customer support team: **************************************************************************************************************.
  
  Regarding the ways to contact us, you can call our customer service team at ************** between 9AM until 6PM EST. You can also email us at ********************************.
  
  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
  
  Sincerely,
  The Konscious Keto Team

• Initial Complaint

  05/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 4/20/24 I ordered ONE 3-pack bundle of cans of Keto Activate from Konscious.Me **** for a cost of $177.00. Immediately after placing the order I realized that I was being charged for TWO 3-*** bundles of cans for 2 charges of $177.00 each totaling $354.00. I ONLY ORDERED ONE BUNDLE FOR $177.00. I immediately emailed them to inform them of the error. They acknowleged the problem and said they had not placed the order yet and would cancel the duplicate charge. Over the next several days, I received 2 separate emails asking if I would accept a 30% and a 50% discount on the "2nd bundle". I declined both times saying I never ordered 2 bundles and that it was a duplicate charge that I did not authorize. I also received an email from *********** credit card asking if I was aware that I had 2 duplicate charges. I told them one was not authorized and they gave me a credit for ONE of them. ($177.00) The 2nd charge was valid. They did an investigation. In the meantime, the merchant held the order that I PAID FOR (The 3 pack bundle) saying they would not send it until I released the money *********** Charged back for. Eventually they did send the order but *********** put the 2nd Charge BACK ON MY CARD saying I have received benefit and am not entitled to the $177 credit. So now I have paid $354.00 for 3 cans of product that COST $177.00 just because the merchant stated "I didn't understand it was a bundled package". I CLEARLY understood I was to get 3 cans in this bundle for $177.00, but I am NOT PAYING for 6 @ $354.00!! I want the $177.00 credit back. Then we are even. They will have been paid for what I received and I won't have been charged twice for it. The letter I uploaded was what I sent to ***********. Today I got the answer that they rejected my complaint and the charge was put back on my card.

  Customer response

  06/03/2024

  Attached is the credit card statement showing the duplicate charge of $177, a temporary credit of $177, and then the charge being put back on again. So I have been charged $354.00 for $177.00 worth of product and even my credit card company isn't helping me with this as I clearly pointed out in the letter I uploaded to you.

  Thank you!

  Business response

  06/05/2024

  Dear *********,
  
  Thank you for reaching out.
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  The reason why we were not able to process the refund right away was due to the dispute your card provided opened against the other $177 charge. When a dispute is opened, the money is actually withheld giving us no access until the dispute is resolved.
  
  With that said, we are happy to inform you that your refund was successfully processed today. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.
  
  Again, please accept our sincerest apology. Let us know how else we can help.
  
  Sincerely,
  The Konscious Keto Team

• Initial Complaint

  05/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company constantly bombards me with "stuck poop" ads on ******** I have tried repeatedly to block their ads with no success. It is very annoying.

  Business response

  05/28/2024

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We understand that the placement of ads can sometimes be frustrating, and we appreciate the opportunity to clarify how the ad system works.
  
  Our ad placements are managed through automated networks that operate based on sophisticated algorithms. Here are some key points to help explain why you might see ads in certain places:
  
  1. Automated Processes: Ad placements are determined by automated systems designed to optimize ad delivery based on user behavior, demographics, and content relevance. These systems aim to show ads to the most relevant audience, but we dont have direct control over each specific placement.
  
  2. Content Matching by Platforms: Platforms like ******* and ******** use their own algorithms to match ads with content. They consider various factors to decide which ads appear alongside which videos.
  
  3. Real-Time Bidding: Ads are often placed through a real-time bidding process where ad slots are auctioned to the highest bidder at any given moment. This can result in ads appearing in unexpected places.
  
  4. Brand Safety Measures: While we employ brand safety measures to avoid inappropriate or harmful content, the ever-changing nature of online content can occasionally lead to ads appearing in less than ideal locations.
  
  Because of the reasons mentioned above, we have no way of controlling where our ads would show up nor control a person's ad preference. We suggest reaching out to ******* to ask how you can go about making sure our ads would not appear on a video you are watching.
  
  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us.
  
  Warm regards,
  Konscious LLC

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Constant text harassing messages (not triggered by a request from me) and no way to unsubscribe as well as phone number on their texts that gets a ******* message saying it cant be completed.

  Business response

  05/07/2024

  Dear *****,
  
  We trust this message finds you well.
  
  We are truly sorry to hear that your experience with Konscious didn't meet the standards we hold dear. Our aim is always to deliver an exceptional experience, and I apologize that we missed the **** in your case.
  
  We have successfully requested the removal of your phone number and email address from our ****eting list. We understand that you have requested this prior and we apologize for not following through. Rest assured, you shouldn't be receiving any text and email from Konscious after the removal process.
  
  Should you have any further questions or if there's any other way we can assist you, please let us know. Our customer support team is committed to serving you.
  
  Thank you for your patience and understanding. We value your feedback and are dedicated to ensuring this doesn't happen again.
  
  Warm regards,
  Konscious Keto

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Konscious LLC sells a product called **** which they promote to improve or eliminate various symptoms and health issues by taking the product or a 100% Money back guarantee. This is misleading and false. I purchased a 90-day supply. After taking it for over 60 days there was no improvement or difference. I contacted the company to enact the 90 day 100% Money Back Guarantee. I received a response telling me severe cases may take longer than 2-4 weeks to see a difference and they offered a 30% refund. I replied and let them know it had been much longer than 2-4 weeks with no difference and requested the full $147 refund. I also attached a screen shot of the guarantee they touted when I purchased the product. They replied and offered a 50% refund. I replied and stated again that I was requesting the full 100% money back guarantee. They replied again and said they would only refund 30 days and said thats all their refund policy covers. Below is from their website. All of these claims are false. What results can I reasonably expect from ****?You can expect to enjoy a bigger variety of foods you can eat without issues such as bloating, heartburn, or constipation.You can expect less bloating and gas once the pathogenic bacteria in the small intestine is cleared out.You can expect a normalization of bathroom habits achieving full elimination and "complete release" of the colon, once the lining of the digestive tract is fully healed.You can expect to reduce cravings since a 2014 study at the ********** of ********** at ************************ discovered that many cravings for sugar and other junk food are caused by bad bacteria in the gut 'hi-jacking your brain'.You're going to love how it calms down irritation, reduces bloating, reduces cravings, and honestly you're going to love how it makes you ****.With our 90-day 100% satisfaction guarantee, you've got nothing to lose.

  Business response

  04/17/2024

  Dear Customer,

  Thank you for reaching out.

  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be forwarded to the appropriate department.About the offers you have received, we are aware that returning a product could be a lengthy process and our policy states that before we refund, any unopened and unused bottles of the product should be returned. So we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.As for the refund, we are happy to inform you that your refund was successfully processed. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  Again, please accept our sincerest apology.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have send me an email and issued a full refund. This resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Let's begin with I tried today 04.11.24 to go to their website and request a refund, and there is NO contact information. When selecting the Contact Us opt it is empty I have included a screen shot of this result. Else wherein to trying to access their dashboard, it says it has to send you a "Magic Link: to enter, to your email, but when you click the "customer hub"link in the email, it sends you back to enter your email to send you a "Magic Link again " cycle. I have included the email they send , and the response to clicking that "Magic Link".On Feb ***** I bought one tub of Keto activate powder -using Affirm virtual Credit Card, I have included.for $79.29(complete $ of the transaction)- which the ad said was quick,smooth, taste good, and easily mixed. I received it and thought maybe it is an acquired taste. But I thought not to bad, and I was determined to re-activate my metabolism, which was their claim, to do, So finding in palitable I immediately ordered the 3 jar opt at a huge discount, On Mar ***** again through Affirm Virtual credit card, I have included for total purchase price of $190.71. I was determined, and knew that I would need it and didn't want to lose the discount. incuring the second purchase. After ordering the 2nd purchae of the discounted 3-jars, I found it disgusting to drink, and even tried several ways, putting it into my coffee, chocolate milk as they suggested and even tried in my Protein shake.Turned out to be a NON-dissolving, clumpy disgusting mess that stuck to the sides of the cups, glasses, and was like eating spoonfuls of unsweetened Hershey cocoa mix. ** also claimed to raise your metabolism within 30mins, I got absolutely no results,no energy and actually gained 4 lbs I quit drinking it after the 3rd week and just remembered today there was a Money Back quarentee, which lead me here due to no contact info on their part and no way to request it.Came here and sad to say, saw the numerous complaints and knew it. SCAM

  Business response

  04/16/2024

  Dear *******,

  Thank you for reaching out.

  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback on the taste of our product will be forwarded to the appropriate department.Regarding your claim of us not having contact information, we would like to clarify that both our email address and phone number are visible on our website. The email confirmation we have sent when you placed your orders also has links to help you reach our customer service team. We have a customer service team on stand by 24/7 to make sure our customers are able to get the help they need. With that said, if you can share more information about the 'magic link' issues you have encountered, it would be of great help.As for the refund, we are happy to inform you that your refund was successfully processed. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  Again, please accept our sincerest apology.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer response

  04/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  **** Relief date of transaction7/30/20923, I had received my order a month later, I had emailed after patiently waiting for a month to call the customer service number after requesting a refund at the time , I still didn't receive the product until another week later, gave the product a try for 3 mo. enough time to by bo dy adjusting didn't help. I decided to return the other 6 bottles.I ordered 9 bottles used 3 returning the other 6 contacted again via email. they sent out a return label and i was told I was to be refunded for ****** for the other 6 bottles. I waited again to get the same response to wait ***** hours the my paypal account rejectedd the refund I was told again to wait now another 2 weeks. weeks I keep getting told the run around I feel at this point.

  Business response

  04/16/2024

  Dear Customer,

  Thank you for reaching out.

  We would like to express our gratitude for taking the time to provide us with your feedback. We are also sad to hear that it took a while for you to receive your order and it ended up not working for you. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.We would like to clarify why it took sometime before your refund was issued. As per our policy, refunds will be processed after unopened and unused products were returned and confirmed by our warehouse. To help you facilitate the return and the refund, we have provided you with a return label twice; one for August of last year when you first reached out and another one last January. All were unused and we did not get any notifcations or records of any return made to your name. Hence, the refund was delayed.With that said, we have successfully refunded you through Paypal last April 9, 2024 even without returning your order. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  Again, we are truly sorry for this experience.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

• Initial Complaint

  02/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Date of transaction. 1/14/2024 joined on website for one time fee of $39 and was supposed to receive meal plans, etc. I did not receive. Was falsely charged for Keto meal replacement that I did not order. Contact is impossible. Order #SUB-3190210. Total money outlay has been $244.

  Business response

  03/04/2024

  Dear Customer,

  Thank you for reaching out.

  We would like to express our gratitude for taking the time to provide us with your feedback. It is instrumental to our continual improvement, and we have shared it with our team.

  We would also like to take this opportunity to explain what you purchased as we feel that there might be some confusion from your end. The meal plan you purchased is a digital product that can be accessed through a specific platform. Your login information and the specific website you need to go to access the meal plan (and other features) are sent to your email. What we have been physically sending you for the last two months is a different product which you subscribed to together with the meal plan.With that said, we have cancelled all subscriptions and successfully refunded all the payments you have made. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  If you are still interested in a meal plan please don't hesitate to reach out and our team can help you re-subscribe and guide you through accessing it!

  You can reach our team at ************************************ or 1-833-333- KETO(5386).

  Please let us know if you need additional assistance.

  Sincerely,

  Konscious LLC

• Initial Complaint

  02/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of transaction 3/17/23. I paid ******. The business said their product would cure constipation. It did not. There was no change. The product did not work. I called them for a refund since they said they had a money back guarantee. The video said for best results take for 90 days so I did. I was told after 90 days you cannot get a refund. Order number ********. I think I saw the Ad on *********

  Business response

  02/07/2024

  Hi *****,

  Thank you for reaching out.

  We would like to express our gratitude for taking the time to provide us with your feedback. We are also sad to hear that our product did not work for you. Your feedback is instrumental to our continual improvement, and we have shared it with our entire team.

  While the information shared by our representative that we cannot refund your purchase since it is beyond 90 days is accurate, we are happy to share that made a one-time exception for you and we have successfully processed the request on our end. The refund process usually takes anywhere between 3-7 business days depending on the banking/financial institution we are working with.

  Again, we are truly sorry for this experience. Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer response

  02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 20, 2023 I purchased EMMA ****** and Metabolism Enhancer from Konscious Keto totaling $657. On January 28, **** I filed an online form to return and refund the unopened and unused product, well within the 90 day policy term. After receiving no response from the company, I completed the form again on January 30 and emailed them to have a record of submitting my claim. I have had no response.

  Business response

  02/01/2024

  Hi *********,

  Thank you for reaching out.

  We would like to sincerely apologize for the inconvenience this has caused you.

  We appreciate your feedback and I would like to confirm that our team has thus far attempted 3 email responses to you with no response, the first being within 8 hours of your initial contact. We are sorry to hear you have not received these emails as we do strive to respond as quickly as we can. Sometimes these might be filtered by your email provider.We have successfully processed the request on our end as we haven't been able to get your response via email. The refund process usually takes anywhere between 3-7 business days depending on the banking/financial institution we are working with. As for the products, you can keep them or have a family or friend try them.

  Again, we are truly sorry for this experience.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer response

  02/03/2024

  Hello,

  I received a response yesterday (Feb 2) showing an email thread of emails supposedly sent to me.  I never received any of the previous emails.  The email received did not go to spam because I had whitelisted their domain.  I check my spam on a daily basis and they were not there either.  

  They first proposed a 30% refund and now a 50% refund.  I have declined their offer as I spent in excess of $600 for products that made me sick.  I wish to receive my full refund that I am *********** per their advertised refund policy.  So at this time, I am not satisfied and will not be satisfied until I have received the full amount of my refund due.

  Thank you,

  ***************************

  Business response

  02/06/2024

  Hi *********, thank you for your reply. We would also like to apologize for not being clear on our first response.We have successfully refunded the full amount you paid. Additionally, we sent you all the refund receipts to your email. Please do let us know if you received it. There should be 3 receipts in your inbox, one for each products we refunded.Let us know if you need further help.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩