Complaints

This profile includes complaints for Konscious LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Konscious LLC

  151 Calle De San Francisco Ste 200 Pmb 5585 San Juan, PR 00901

• 

  Konscious LLC

  Matawan, NJ 07747

• 

  Konscious LLC

  Matawan, NJ 07747

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somehow I got on Konscious Ketos SMS list and cannot find a way to get off it. Ive tried to find a way to unsubscribe. Ive reported the texts as spam. Nothing works. Id like to know how to stop being inundated with unwanted texts.

  Business Response

  Date: 03/03/2025

  Dear ****,
  
  Thank you for your honest feedback. We are committed to providing high-quality products and excellent customer service, and your input is invaluable in helping us improve. Rest assured, we take your concerns seriously and will use them to refine our practices.
  
  We sincerely apologize if our message frequency felt overwhelming. Our intention is to keep customers informed about our products and promotions, but we understand that it may sometimes feel excessive. We've forwarded your concern to our marketing team, and your phone number will be removed from our mailing list. Thank you for your patience and understanding.
  
  We are glad to be of service. Let us know if you need further assistance or if you have other questions.
  
  Sincerely,
  Konscious Brands

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get a full refund as promised. I called ************, I was told they are not able to process returns and I should email *********************** I have done this and they are not honoring their policy. My customer code is *******. I had an order for 12 jars. I really only wanted 6 "their best deal" but during checkout I was confused and ended up with order for 12. My bad but husband and I both wanted to try this product so I thought as long as I really get 12 no harm. We are not seeing the results that this product promise so I want the full refund they promise if unsatisfied. Each time I email I am not being given instruction for return or offer to refund. Also they do not respond for two days each time. I feel this is a stalling tactic to keep my money longer. Some of the reviews are stating others have had to email 11 times. This is 22 days delay to comply? I am experiencing most of these same complaints please help me resolve this for a full refund as promised. I was charged to my credit card through ****** on Jan. 18, 2025 $294.00 *KONSCIOUS4029357733 This was for 6 jars. I was charged to my credit card through ****** on Jan. 18, 2025. $294.00 *KONSCIOUS8888083662 THIS WAS FOR THE SECOND ORDER OF 6 JARS.

  Business Response

  Date: 03/03/2025

  Dear ********,

  We sincerely apologize for the experience you had with us. Our goal is always to provide a seamless experience, and it's clear we fell short in this instance. Rest assured, your feedback will be forwarded to the appropriate department.
  
  We want to assure you that we are not delaying your refund intentionally. Our policy requires the return of any unopened and unused bottles before issuing a refund, and we understand that this process can take time. To make things more convenient, we sometimes offer partial refunds to eliminate the hassle of returning an order. This is why the emails you received so far did not include return instructions.
  
  That said, our team has now provided you with a return label. Once our warehouse confirms the return, we will process your refund promptly. Please check your email inbox for the label and print it for your return. Let us know if you need any assistance.
  
  Once again, please accept our sincerest apologies. Let us know if theres anything else we can assist you with.
  
  Sincerely,
  The Konscious Keto Team

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 bottles of Synocell from Konscious, LLC . I spent $234.00 and I had to return all six unopened bottles because I am allergic to *********. There advertisements claim they will accept refunds with a 10 percent restocking fee, but I only received a refund for $140.40. The restocking fee should have been $23.40. They are saying it cost an additional $70.20 for shipping.I dispute those charges. The transactions were handled through ******.

  Business Response

  Date: 01/16/2025

  Dear *******,
  
  We are truly sorry to hear that your experience with Konscious didn't meet the standards we hold dear. Our aim is always to deliver an exceptional experience, and I apologize that we missed the **** in your case.
  
  We sincerely apologize for the oversight in processing your return. Unfortunately, our fulfillment partner did not properly update our system when they received your returned order, which caused the delay in refunding the correct amount. We have already addressed this issue with them to prevent similar situations in the future.
  
  Regarding your refund, were pleased to inform you that the remaining amount has now been successfully processed back to your account. Please note that it may take 37 business days for the refund to appear, depending on your financial institution.
  
  Thank you for your patience, and we appreciate your understanding. If you have any further questions or concerns, please dont hesitate to reach out.
  
  Sincerely, 
  Konscious Brands

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Oct 27. I watched a video and read their website. They claim "90 days to decide if you like their product return your TUBS of Keto Activate for a full refund even if they're completely EMPTY. I want to make your decision to get your hands on Keto Activate 100% risk-free." They now say there is a 10% handling fee. I was surprised to come to your website and see they have done this same thing to others. They need to change their advertising if they do not plan to honor their word. I trusted them. I wanted their product to work. They use high pressure dishonest tactics. If they don't intent to honor their advertising they should change it and be truthful! I should have followed my gut when I first placed my order. Weight loss supplement with very little effort with the help of Keto no need to exercise or diet. That I knew was too good to be true but perhaps it would work a little. I should have walked away. I was changed $645 for two orders the first one being 6 jars for $294 and 9 jars for $351. I tried to call. I was told they don't solve via phone I need to email. It took over a week and eleven emails. They offered 10%, 30% and even 50% discount. Every email said keep the orders complete satisfaction if you don't like it we will refund your purchase price. "All of our physical products are covered by our ironclad 90-day money-back guarantee policy". Eleven emails later they finally agreed to send me just one order. I have requested that order $351 be refunded. On December 30 after trying their product for almost 45 days I made the decision that I had given it a good try. It tastes terrible and I had zero weight loss results. If I had results I would continue even with the horrible taste It's been 12 emails and two weeks no resolve. They say there will be a 10% handling fee. That is not what their ads and emails say. They offered more recipes to assist with bitterness and 30% back, a refund of $81.90 UNACCEPTABLE 100% means 100%

  Business Response

  Date: 01/14/2025

  Hi, ***!
  
  Thank you for reaching out.
  
  It seems there may be some concerns regarding our handling fee and the discounted offers you received, and wed like to take a moment to explain this to you.
  
  Handling fees are a common feature among online stores and were introduced to our return policy to help prevent misuse or abuse of the refund process. As outlined in our policy, the guaranteed full refund applies to the first 30-day supply of your purchase. For orders containing multiple bottles, refunds can still be processed, provided that any unopened bottles are returned and we are aware that returning a product could be a lengthy process. So we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order. You can find more details about our return policy by clicking: ***************************************************************.
  
  With that said, our customer service team successfully processed the refund back to your account last January 12, 2025. Depending on the financial institutions we are working with, the refund should reflect in your account in 3-7 business days.
  
  We hope this clarifies everything. Let us know if you need further help.
  
  Sincerely. 
  Konscious Brands

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the **** activate product 9/19/24 with a 90 day money back guarantee for order #********. I submitted a request online a few weeks ago as well as several emails sent to ********************** for a return authorization and refund but have received no response. I would like a refund of my purchase price of $177 plus tax.

  Business Response

  Date: 12/16/2024

  Dear ********,
  
  Thank you for reaching out regarding your request to return your order. Wed like to provide some clarification.
  
  When you initially contacted us on November 27, 2024, our team responded within two days, requesting additional information about the return. Unfortunately, we did not receive a reply to that email. Additionally, your next three emails, starting on December 5, 2024, were also responded to by our customer service team, but we did not receive the necessary information to issue a return label.
  
  We recommend checking your email inbox, including your spam or junk folder, for our replies. If you still cannot locate them, you may want to contact your email provider to check for any filters that might have prevented our messages from reaching you.
  
  With that said, we are pleased to confirm that we have sent a return label for your order. Once our warehouse confirms the return, we will process your refund. Please make sure to check your email inbox, including your spam folder, for the return label.
  
  We hope this clarifies everything. Please let us know if you need further help.
  
  Sincerely,
  Konscious Brands 

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried the product for 45 days then reached out to get my full refund! I was informed that they would deduct a 10% handling fee for my full refund return! Since a I ordered the larger amount of bottles paying $294.00 they are charging me $30.00 to handle! What a scam! Ive read their responses to these complaints and they all read the same. Never have I had a company charge such a fee when they advertise 100% refund! ****** learned!!

  Business Response

  Date: 12/05/2024

  Dear *****,
  
  Thank you for reaching out.
  
  It seems there may be some concerns regarding our handling fee, and wed like to take a moment to explain this to you.
  
  Handling fees are a common feature among online stores and were introduced to our return policy to help prevent misuse or abuse of the refund process. As outlined in our policy, the guaranteed full refund applies to the first 30-day supply of your purchase. For orders containing multiple bottles, refunds can still be processed, provided that any unopened bottles are returned. You can find more details about our return policy by clicking: ***************************************************************.
  
  That said, we understand that you were not aware of the handling fee when requesting a refund. To address this, were happy to share that we have waived the fee in your case. You will receive a full 100% refund upon receipt of the returned items. Our customer service team has already provided you with a return label to make the return process as seamless as possible.
  
  We hope this clears up any confusion. If you have additional questions or need further assistance, please dont hesitate to reach out to us.
  
  Sincerely, 
  Konscious Brands 

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-6-24 I watched an info commercial online for this product that was over an hour explaining the ingredient's, why it works and the ** that came up with this idea to market and sell, ****. The ad said there is absolutely zero risk in trying it for 90 days. If you decide the product isnt for you within the next 90 days let us know and we will refund your money, no question's. I first clicked that I wanted 6 bottles after that there was an ad for 9 bottles that were less expensive I thought I was upgrading the 6 to the 9 bottles. It was not until after the transaction went through that I realized they charged me for both 6 & 9 bottles. The total was ******. I called them on 7/8 and told them I only wanted the 9 bottles I was offered 30% off the 6 bottles and I excepted this order and they gave a credit of *****. On July 28 I emailed them that I only have opened one bottle and myself and a friend have been using it and it is not working. I wanted a full refund as your information stated was possible before 90 days. Before I mailed the product back on 8/2/24 someone called me and said they would take more off if I would keep the product. I said no I wanted to return them and get the full 100% back if it was returned within 90 days. I was told at that time 10% would be subtracted as a surcharge of the total. I said that is not what your hour long info commercial said it was 100% money back guaranteed within 90 days. He said they had to restock them and pay for the shipping. He said if anything was opened there would be a change I said I have only opened 1 bottle out of the 15 I received. They did sent me a return label to send the product back to them. I received 2 credits from them on my charge card one for ****** and the other for ******. I believe they still owe me *****. My issue with them is about advertising.

  Business Response

  Date: 09/02/2024

  Dear ******,
  
  Thank you for reaching out to us.
  
  We sincerely apologize for the experience you had with us. Our goal is always to provide a seamless experience, and it's clear we fell short this time. Please know that your feedback will be used to improve our services for future orders.
  
  We appreciate your comments regarding our video and will take them into consideration as we continually work to enhance our products and services.
  
  Regarding our refund policy, it is correct that we process refunds within 90 days of receiving a product. We understand that returning an item can be a lengthy process, which is why we sometimes offer partial refunds to simplify things for our customers and avoid the hassle of returning an order. This is why our customer service team initially offered you a partial discount. The restocking fee is a standard e-commerce practice, and it is mentioned in our Shipping and Return policy here: ***************************************************..
  
  That said, we have processed the remaining $66.24 back to your account. Typically, the refund should be reflected in your account within 3-7 business days.
  
  Again, please accept our sincerest apologies.
  
  Sincerely,
  Konscious LLC

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22223433
  
  I am rejecting this response because:

  I have allowed for the 3-7 business days and been checking with my credit card company. The refund has not posted to my credit card account. I am open to accepting this once the full refund (remaining balance) has been posted and processed by my credit card company. 

  Sincerely,
  
  ****** *****

  Business Response

  Date: 09/19/2024

  Dear ******,
  
  Thank you for your response.We apologize for the error that occurred during the initial refund processing.
  This issue has now been resolved, and we have reprocessed the refund successfully. It should reflect in your account within 3-7 business days.
  
  We sincerely apologize for any inconvenience this may have caused. If you need any further assistance, please don't hesitate to let us know.
  
  Sincerely,
  Konscious LLC

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 90 day supply of ****, to help my stomach and going to the bathroom, to give it a good chance to work. It clearly states a 90 day refund with no questions asked. **************** couldnt help, was told to email. I did that and they offered me a 1/3 of my $ . I refused. This morning another email came offering 50% and to send back at my expense the unused portion which I have no problem paying for shipping but I want my $ back. I have a picture of the guarantee, I saved for any issues. Glad I did and it clearly states 90 days for refund and no questions asked. I believe they are scammers and wont give back my $.

  Business Response

  Date: 08/29/2024

  Dear *****,
  
  Thank you for reaching out.
  
  We sincerely apologize for the experience you had with us. Our goal is always to provide a seamless experience, and it's clear we fell short in this instance. Rest assured, your feedback will be forwarded to the appropriate department.
  
  Regarding the offers you received, we understand that returning a product can be a lengthy process. Our policy states that before issuing a refund, any unopened and unused bottles must be returned. To make things easier and eliminate the hassle of returning an order, we sometimes offer partial refunds.
  
  As for the refund, we are pleased to inform you that it has been successfully processed. Due to differences in how financial institutions handle transactions, it may take 3 to 7 business days for the refund to appear in your account.
  
  Once again, please accept our sincerest apologies. Let us know if theres anything else we can assist you with.
  
  Sincerely,
  The Konscious Keto Team

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for 28 day plan about 3 hours ago and have not received it.

  Business Response

  Date: 07/30/2024

  Dear *****,
  
  Thank you for contacting us.
  
  We understand that you needed assistance with the meal plan you purchased. We're happy to help you resolve this issue.
  
  Upon reviewing our system, we found that our customer service team has already addressed the problem. The issue occurred because the email you used to register was entered incorrectly. We've now updated your email in our system, and you should have access to the meal plan.
  
  If you need further assistance or have any questions, please don't hesitate to reach out. Our customer support team is always here to help.
  
  Sincerely,
  The Konscious Keto Team

  Customer Answer

  Date: 08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never recieve my merchandise and there's no way to contact this company

  Business Response

  Date: 06/10/2024

  Dear *****,
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  Upon checking  your order's tracking number, it is marked as delivered. The delivery date was June 7, 2024, seven days after you made the purchase. You can check the tracking number here along with the option to contact the courier's customer support team: **************************************************************************************************************.
  
  Regarding the ways to contact us, you can call our customer service team at ************** between 9AM until 6PM EST. You can also email us at ********************************.
  
  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
  
  Sincerely,
  The Konscious Keto Team