Complaints

• Initial Complaint

  12/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the **** activate product 9/19/24 with a 90 day money back guarantee for order #********. I submitted a request online a few weeks ago as well as several emails sent to ********************** for a return authorization and refund but have received no response. I would like a refund of my purchase price of $177 plus tax.

  Business response

  12/16/2024

  Dear ********,
  
  Thank you for reaching out regarding your request to return your order. Wed like to provide some clarification.
  
  When you initially contacted us on November 27, 2024, our team responded within two days, requesting additional information about the return. Unfortunately, we did not receive a reply to that email. Additionally, your next three emails, starting on December 5, 2024, were also responded to by our customer service team, but we did not receive the necessary information to issue a return label.
  
  We recommend checking your email inbox, including your spam or junk folder, for our replies. If you still cannot locate them, you may want to contact your email provider to check for any filters that might have prevented our messages from reaching you.
  
  With that said, we are pleased to confirm that we have sent a return label for your order. Once our warehouse confirms the return, we will process your refund. Please make sure to check your email inbox, including your spam folder, for the return label.
  
  We hope this clarifies everything. Please let us know if you need further help.
  
  Sincerely,
  Konscious Brands 

• Initial Complaint

  12/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I tried the product for 45 days then reached out to get my full refund! I was informed that they would deduct a 10% handling fee for my full refund return! Since a I ordered the larger amount of bottles paying $294.00 they are charging me $30.00 to handle! What a scam! Ive read their responses to these complaints and they all read the same. Never have I had a company charge such a fee when they advertise 100% refund! ****** learned!!

  Business response

  12/05/2024

  Dear *****,
  
  Thank you for reaching out.
  
  It seems there may be some concerns regarding our handling fee, and wed like to take a moment to explain this to you.
  
  Handling fees are a common feature among online stores and were introduced to our return policy to help prevent misuse or abuse of the refund process. As outlined in our policy, the guaranteed full refund applies to the first 30-day supply of your purchase. For orders containing multiple bottles, refunds can still be processed, provided that any unopened bottles are returned. You can find more details about our return policy by clicking: ***************************************************************.
  
  That said, we understand that you were not aware of the handling fee when requesting a refund. To address this, were happy to share that we have waived the fee in your case. You will receive a full 100% refund upon receipt of the returned items. Our customer service team has already provided you with a return label to make the return process as seamless as possible.
  
  We hope this clears up any confusion. If you have additional questions or need further assistance, please dont hesitate to reach out to us.
  
  Sincerely, 
  Konscious Brands 

• Initial Complaint

  08/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7-6-24 I watched an info commercial online for this product that was over an hour explaining the ingredient's, why it works and the ** that came up with this idea to market and sell, ****. The ad said there is absolutely zero risk in trying it for 90 days. If you decide the product isnt for you within the next 90 days let us know and we will refund your money, no question's. I first clicked that I wanted 6 bottles after that there was an ad for 9 bottles that were less expensive I thought I was upgrading the 6 to the 9 bottles. It was not until after the transaction went through that I realized they charged me for both 6 & 9 bottles. The total was ******. I called them on 7/8 and told them I only wanted the 9 bottles I was offered 30% off the 6 bottles and I excepted this order and they gave a credit of *****. On July 28 I emailed them that I only have opened one bottle and myself and a friend have been using it and it is not working. I wanted a full refund as your information stated was possible before 90 days. Before I mailed the product back on 8/2/24 someone called me and said they would take more off if I would keep the product. I said no I wanted to return them and get the full 100% back if it was returned within 90 days. I was told at that time 10% would be subtracted as a surcharge of the total. I said that is not what your hour long info commercial said it was 100% money back guaranteed within 90 days. He said they had to restock them and pay for the shipping. He said if anything was opened there would be a change I said I have only opened 1 bottle out of the 15 I received. They did sent me a return label to send the product back to them. I received 2 credits from them on my charge card one for ****** and the other for ******. I believe they still owe me *****. My issue with them is about advertising.

  Business response

  09/02/2024

  Dear ******,
  
  Thank you for reaching out to us.
  
  We sincerely apologize for the experience you had with us. Our goal is always to provide a seamless experience, and it's clear we fell short this time. Please know that your feedback will be used to improve our services for future orders.
  
  We appreciate your comments regarding our video and will take them into consideration as we continually work to enhance our products and services.
  
  Regarding our refund policy, it is correct that we process refunds within 90 days of receiving a product. We understand that returning an item can be a lengthy process, which is why we sometimes offer partial refunds to simplify things for our customers and avoid the hassle of returning an order. This is why our customer service team initially offered you a partial discount. The restocking fee is a standard e-commerce practice, and it is mentioned in our Shipping and Return policy here: ***************************************************..
  
  That said, we have processed the remaining $66.24 back to your account. Typically, the refund should be reflected in your account within 3-7 business days.
  
  Again, please accept our sincerest apologies.
  
  Sincerely,
  Konscious LLC

  Customer response

  09/14/2024

   
  Complaint: 22223433
  
  I am rejecting this response because:

  I have allowed for the 3-7 business days and been checking with my credit card company. The refund has not posted to my credit card account. I am open to accepting this once the full refund (remaining balance) has been posted and processed by my credit card company. 

  Sincerely,
  
  ****** *****

  Business response

  09/19/2024

  Dear ******,
  
  Thank you for your response.We apologize for the error that occurred during the initial refund processing.
  This issue has now been resolved, and we have reprocessed the refund successfully. It should reflect in your account within 3-7 business days.
  
  We sincerely apologize for any inconvenience this may have caused. If you need any further assistance, please don't hesitate to let us know.
  
  Sincerely,
  Konscious LLC

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a 90 day supply of ****, to help my stomach and going to the bathroom, to give it a good chance to work. It clearly states a 90 day refund with no questions asked. **************** couldnt help, was told to email. I did that and they offered me a 1/3 of my $ . I refused. This morning another email came offering 50% and to send back at my expense the unused portion which I have no problem paying for shipping but I want my $ back. I have a picture of the guarantee, I saved for any issues. Glad I did and it clearly states 90 days for refund and no questions asked. I believe they are scammers and wont give back my $.

  Business response

  08/29/2024

  Dear *****,
  
  Thank you for reaching out.
  
  We sincerely apologize for the experience you had with us. Our goal is always to provide a seamless experience, and it's clear we fell short in this instance. Rest assured, your feedback will be forwarded to the appropriate department.
  
  Regarding the offers you received, we understand that returning a product can be a lengthy process. Our policy states that before issuing a refund, any unopened and unused bottles must be returned. To make things easier and eliminate the hassle of returning an order, we sometimes offer partial refunds.
  
  As for the refund, we are pleased to inform you that it has been successfully processed. Due to differences in how financial institutions handle transactions, it may take 3 to 7 business days for the refund to appear in your account.
  
  Once again, please accept our sincerest apologies. Let us know if theres anything else we can assist you with.
  
  Sincerely,
  The Konscious Keto Team

  Customer response

  08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I registered for 28 day plan about 3 hours ago and have not received it.

  Business response

  07/30/2024

  Dear *****,
  
  Thank you for contacting us.
  
  We understand that you needed assistance with the meal plan you purchased. We're happy to help you resolve this issue.
  
  Upon reviewing our system, we found that our customer service team has already addressed the problem. The issue occurred because the email you used to register was entered incorrectly. We've now updated your email in our system, and you should have access to the meal plan.
  
  If you need further assistance or have any questions, please don't hesitate to reach out. Our customer support team is always here to help.
  
  Sincerely,
  The Konscious Keto Team

  Customer response

  08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I never recieve my merchandise and there's no way to contact this company

  Business response

  06/10/2024

  Dear *****,
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  Upon checking  your order's tracking number, it is marked as delivered. The delivery date was June 7, 2024, seven days after you made the purchase. You can check the tracking number here along with the option to contact the courier's customer support team: **************************************************************************************************************.
  
  Regarding the ways to contact us, you can call our customer service team at ************** between 9AM until 6PM EST. You can also email us at ********************************.
  
  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us. Our customer support team is always here to help.
  
  Sincerely,
  The Konscious Keto Team

• Initial Complaint

  05/31/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 4/20/24 I ordered ONE 3-pack bundle of cans of Keto Activate from Konscious.Me **** for a cost of $177.00. Immediately after placing the order I realized that I was being charged for TWO 3-*** bundles of cans for 2 charges of $177.00 each totaling $354.00. I ONLY ORDERED ONE BUNDLE FOR $177.00. I immediately emailed them to inform them of the error. They acknowleged the problem and said they had not placed the order yet and would cancel the duplicate charge. Over the next several days, I received 2 separate emails asking if I would accept a 30% and a 50% discount on the "2nd bundle". I declined both times saying I never ordered 2 bundles and that it was a duplicate charge that I did not authorize. I also received an email from *********** credit card asking if I was aware that I had 2 duplicate charges. I told them one was not authorized and they gave me a credit for ONE of them. ($177.00) The 2nd charge was valid. They did an investigation. In the meantime, the merchant held the order that I PAID FOR (The 3 pack bundle) saying they would not send it until I released the money *********** Charged back for. Eventually they did send the order but *********** put the 2nd Charge BACK ON MY CARD saying I have received benefit and am not entitled to the $177 credit. So now I have paid $354.00 for 3 cans of product that COST $177.00 just because the merchant stated "I didn't understand it was a bundled package". I CLEARLY understood I was to get 3 cans in this bundle for $177.00, but I am NOT PAYING for 6 @ $354.00!! I want the $177.00 credit back. Then we are even. They will have been paid for what I received and I won't have been charged twice for it. The letter I uploaded was what I sent to ***********. Today I got the answer that they rejected my complaint and the charge was put back on my card.

  Customer response

  06/03/2024

  Attached is the credit card statement showing the duplicate charge of $177, a temporary credit of $177, and then the charge being put back on again. So I have been charged $354.00 for $177.00 worth of product and even my credit card company isn't helping me with this as I clearly pointed out in the letter I uploaded to you.

  Thank you!

  Business response

  06/05/2024

  Dear *********,
  
  Thank you for reaching out.
  
  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be used to improve our services the next time you order.
  
  The reason why we were not able to process the refund right away was due to the dispute your card provided opened against the other $177 charge. When a dispute is opened, the money is actually withheld giving us no access until the dispute is resolved.
  
  With that said, we are happy to inform you that your refund was successfully processed today. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.
  
  Again, please accept our sincerest apology. Let us know how else we can help.
  
  Sincerely,
  The Konscious Keto Team

• Initial Complaint

  05/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company constantly bombards me with "stuck poop" ads on ******** I have tried repeatedly to block their ads with no success. It is very annoying.

  Business response

  05/28/2024

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We understand that the placement of ads can sometimes be frustrating, and we appreciate the opportunity to clarify how the ad system works.
  
  Our ad placements are managed through automated networks that operate based on sophisticated algorithms. Here are some key points to help explain why you might see ads in certain places:
  
  1. Automated Processes: Ad placements are determined by automated systems designed to optimize ad delivery based on user behavior, demographics, and content relevance. These systems aim to show ads to the most relevant audience, but we dont have direct control over each specific placement.
  
  2. Content Matching by Platforms: Platforms like ******* and ******** use their own algorithms to match ads with content. They consider various factors to decide which ads appear alongside which videos.
  
  3. Real-Time Bidding: Ads are often placed through a real-time bidding process where ad slots are auctioned to the highest bidder at any given moment. This can result in ads appearing in unexpected places.
  
  4. Brand Safety Measures: While we employ brand safety measures to avoid inappropriate or harmful content, the ever-changing nature of online content can occasionally lead to ads appearing in less than ideal locations.
  
  Because of the reasons mentioned above, we have no way of controlling where our ads would show up nor control a person's ad preference. We suggest reaching out to ******* to ask how you can go about making sure our ads would not appear on a video you are watching.
  
  If there's anything more we can assist you with, or if you have any questions or concerns, please don't hesitate to reach out to us.
  
  Warm regards,
  Konscious LLC

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Constant text harassing messages (not triggered by a request from me) and no way to unsubscribe as well as phone number on their texts that gets a ******* message saying it cant be completed.

  Business response

  05/07/2024

  Dear *****,
  
  We trust this message finds you well.
  
  We are truly sorry to hear that your experience with Konscious didn't meet the standards we hold dear. Our aim is always to deliver an exceptional experience, and I apologize that we missed the **** in your case.
  
  We have successfully requested the removal of your phone number and email address from our ****eting list. We understand that you have requested this prior and we apologize for not following through. Rest assured, you shouldn't be receiving any text and email from Konscious after the removal process.
  
  Should you have any further questions or if there's any other way we can assist you, please let us know. Our customer support team is committed to serving you.
  
  Thank you for your patience and understanding. We value your feedback and are dedicated to ensuring this doesn't happen again.
  
  Warm regards,
  Konscious Keto

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Konscious LLC sells a product called **** which they promote to improve or eliminate various symptoms and health issues by taking the product or a 100% Money back guarantee. This is misleading and false. I purchased a 90-day supply. After taking it for over 60 days there was no improvement or difference. I contacted the company to enact the 90 day 100% Money Back Guarantee. I received a response telling me severe cases may take longer than 2-4 weeks to see a difference and they offered a 30% refund. I replied and let them know it had been much longer than 2-4 weeks with no difference and requested the full $147 refund. I also attached a screen shot of the guarantee they touted when I purchased the product. They replied and offered a 50% refund. I replied and stated again that I was requesting the full 100% money back guarantee. They replied again and said they would only refund 30 days and said thats all their refund policy covers. Below is from their website. All of these claims are false. What results can I reasonably expect from ****?You can expect to enjoy a bigger variety of foods you can eat without issues such as bloating, heartburn, or constipation.You can expect less bloating and gas once the pathogenic bacteria in the small intestine is cleared out.You can expect a normalization of bathroom habits achieving full elimination and "complete release" of the colon, once the lining of the digestive tract is fully healed.You can expect to reduce cravings since a 2014 study at the ********** of ********** at ************************ discovered that many cravings for sugar and other junk food are caused by bad bacteria in the gut 'hi-jacking your brain'.You're going to love how it calms down irritation, reduces bloating, reduces cravings, and honestly you're going to love how it makes you ****.With our 90-day 100% satisfaction guarantee, you've got nothing to lose.

  Business response

  04/17/2024

  Dear Customer,

  Thank you for reaching out.

  We would like to sincerely apologize for the experience you had with us. It is always our goal to provide a seamless experience, and it's evident we fell short in this instance. Rest assured that your feedback will be forwarded to the appropriate department.About the offers you have received, we are aware that returning a product could be a lengthy process and our policy states that before we refund, any unopened and unused bottles of the product should be returned. So we sometimes offer partial refunds to make it easier for our customers and eliminate the hassle of returning an order.As for the refund, we are happy to inform you that your refund was successfully processed. Due to differences in how financial institutions handle transactions, it may take between 3 to 7 business days for the refund to be reflected in your account.

  Again, please accept our sincerest apology.

  Let us know how else we can help.

  Sincerely,

  Konscious LLC

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They have send me an email and issued a full refund. This resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩