Business ProfileforRoss-Simons

I purchased 2 items (2 rings) online from Ross-Simons on May 22, 2024. The total I spent was $412.25. I split this between 2 cards, 1) a MasterCard in my name, and 2) a $200 **** gift card. I liked one and decided to keep it. I did not like the other and processed a return online. I sent the ring back in the mail as instructed. On June 14, 2024 I got an email that my refund had been processed. I watched my credit card account for a few days and did see the refund post. I contacted Ross-Simons and asked them what card they returned it to and they responded that they returned it to the gift card. As an aside, I have never heard that money can be refunded to a gift card, they are not real cards...they all say to "treat as cash." I explained this to them and asked for 1 of 3 options: 1) provide me the full number and expiration of the **** gift card - I destroyed the card since the funds had been used and it said to "treat as cash", or 2) move the refund from the gift card to my MasterCard, or 3) issue me a credit to use at Ross-Simons for another item. They refused any of those options. I then asked that they send the ring back to me, they also refused to do that. So, in the end - they have basically stolen $163.99 from me and I have absolutely no recourse.