Business ProfileforArlington R.V. Supercenter

Purchased new ** which had manufacturers defects. Dealership was initially too busy to address leaks that occurred within the first few weeks of purchase. Closed ** for winter and upon reopening discovered an additional leak in the roof (non-opening skylight). Dealership could not take ** in for over a month and indicated that having exact same issues with same model, but referred me to manufacturer. Manufacturer initially said no warranty, because we are required to check seals every 90 days. However, based on the fact that we purchased the ** at the end of May 2022, brand new, paid $57,000+ cash and have never even moved the **(which was in shady and protected area), the manufacturer is paying for damage. Concerned about overall damage from first leak (also a manufacturers defect because tanks were installed backwards) - but neither dealer or manufacturer seem to be taking the totality of the circumstances into consideration. I have requested a buy back from the manufacturer, which they will not do. I requested an extension of the warranty and reimbursement for a trip that we have had to cancel, but they have not replied to email correspondence. In addition, the dealer made no record of the initial leak with the manufacturer - but has now said they will fix it because it was not installed correctly (which we said at the outset). All around just poor business interactions. We intentionally purchased new so that we would have some time before encountering issues, we understand that any rv, boat, etc. - ultimately has issues and requires maintenance. What we did not expect was leaking and issues from the. moment it was delivered to our home and extremely poor customer service or responsiveness. Further, an agent at the manufacturer (Keystone) said that they were have tons of issues because they were built during Covid -- where they did not have skilled workers. This is all to say, if I have purchased a lemon, it seems that the dealership and the manufacturer have an obligation to make this right by either purchasing the ** back (which is essentially still brand new) or working with us to replace it for substantially similar value. I am just looking for some response from either party - but neither Arlington or Keystone responds. The ** has been at Arlington since May 4th and we have had no contact from them at all. I have been trying to correspond with Keystone and they politely say - we are sorry that you are frustrated, with no resolution or action.