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Find a Location

Ocean State Veterinary Specialists has 1 locations, listed below.

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    Business ProfileforOcean State Veterinary Specialists

    Veterinarian

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Ocean State Veterinary Specialists provides veterinarian care.

    Business Details

    Location of This Business
    1480 S County Trl, East Greenwich, RI 02818-1627
    BBB File Opened:
    3/21/2003
    Years in Business:
    23
    Business Started:
    11/1/2000
    Business Incorporated:
    11/1/2000
    Type of Entity:
    Corporation
    Number of Employees:
    110
    Business Management
    • Ms. Betsy Hall, Manager
    • Ms. Lauren Gottfried-Kelly, Manager
    Contact Information

    Principal

    • Ms. Betsy Hall, Manager

    Customer Contact

    • Ms. Betsy Hall, Manager
    • Ms. Lauren Gottfried-Kelly, Manager
    Additional Contact Information

    Fax Numbers

    • (401) 886-8998
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My do was seen twice at ocean state in the last week, over 1300, labs, xrays and ultrasound all came back normal and the dig. was suspected back pain and anxiety. we were brushed over so many times as my dog was in clear distress. we ended up bringing him to tufts and they did a urinalysis and proven UTI. my dog suffered for over 10 days with symptoms of panting, pure discomfort, restlessness, and just not himself.
    Read More

    Customer Reviews

    17 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph C

    1 star

    04/08/2024

    The worst experience ever my poor dog suffered because all they cared about was money they didnt tell me the truth that my dog could not be helped. I had to keep bringing my dog back because she was not getting better. I Finally brought her to another hospital they told me the truth that my dog couldnt be helped and i need to put her to sleep ocean state knew she couldnt be helped they are the worst dont bring your pet to them.

    Ocean State Veterinary Specialists Response

    04/15/2024

    Hi ******, we are so sorry that Toy Toy was euthanized. Toy Toy had been recently treated for a uterus infection with your regular veterinarian, and she was scheduled for a spay when it was discovered that she was newly diabetic and having a complication called diabetic ketoacidosis. Bloodwork additionally, showed a high white blood cell count and elevated liver values. Chest x-rays showed a diffuse chronic airway pattern and was she was referred to **** for further treatment. When Toy Toy was initially referred to **** the doctor discussed that treating Toy Toy would require several days of hospitalization and critical care. The ultimate goal was to have Toy Toy return to a simple diabetic so that you could manage her at home. Based on her bloodwork, ultrasound, and examinations, we had no reason to believe that she would not do well. We also advised that Toy Toy would likely remain diabetic and require daily insulin and follow up with her veterinarian. Toy Toy was very sick when she was admitted. Her treatment included fluid and insulin therapy. Once she was eating fairly well, she was started on long-acting insulin. Based on her progress, it seemed reasonable to give her some time at home to see how she would do. You were provided very detailed instructions on how to care for her.We understand that you were very apprehensive about caring for Toy Toy at home.We recommended urine testing, and follow-up with your regular vet. It is unclear whether you were able to successfully give Toy Toy her treatments at home, and whether that *** have contributed to her decline. Toy Toys illness was one that we manage all the time. Most patients are able to be transitioned to at-home care and managed successfully long-term with their diabetes. Toy Toy *** have had a more difficult condition to treat, but there was no indication during her stay that she was going to do poorly. Had we thought her prognosis was poor, we would have shared that information with you so that you could make the right decision for you. The doctors were honest about the costs, and what would be entailed in care, and thought they were doing right by you and Toy Toy. It saddens us that we did not earn your trust in your most recent hospital experience. We do hope you know how much we cared about Toy Toy and her wellbeing

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