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Business Profile

Auto Repairs

Wally & Sons Auto Shop, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my car off at Wally and sons auto for my breaks and roters to be replaced. I told the man to call me with a price after he takes a look at my car before I agree for him to fix it. He called and quoted me almost 1500$ which I declined and said for them to just take my car off the lift and I will pick it up. He then told me he already proceeded to put on my back breaks and cant take them off. I told him thats not what I wanted but he insisted that he couldnt take them off once they was already on. I ended up paying 865$ for breaks, roters and calibers to be fixed just so I could get my car back. Now two weeks later my electronic parking break is blinking saying my breaks are failing. I brought it to the ***** dealership and paid another 165$ for a diagnosis and they told me the previous mechanic that worked on my breaks had cut the harness to the calibers on my car and they hadnt put a new caliber on like they said they did. I called Wally back and told them what happened and they insisted that they didnt do anything wrong and they just kept stating the fact that I had left a bad review on their website. They will not reimburse me and after the discussion and previous experience with them Im dont trust them to touch my car again. I would just like my money back.

    Customer Answer

    Date: 10/01/2023

    I have not heard from the business in response to my complaint.

Wally & Sons Auto Shop, Inc. is NOT a BBB Accredited Business.

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