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Complaint Details
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Initial Complaint
06/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dropped off my Honda civic at the dealership yesterday 6/6/22, for a air conditioner recall. When I dropped off the car they quoted 0$-150$. Today they called and said the faulty part has caused more parts in my car to break. The new cost for them to continue is 1432$. I have just purchased the car less than 12 months ago after leasing it for 3 years. Durn the lease the car ran great and I was not notified of any manufacturer defects. I'm asking to just replace the unit that was faulty, and the other parts it damaged.
Business response
12/06/2022
Unfortunately this vehicle was well out of the manufacturers warranty when this repair was needed. Neither Honda or Grieco would cover a repair on a vehicle that is a year past warranty.Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
January 31 I went in to do a ****** blue book cash offer. They absolutely refused to offer me even the lowest amount on the ****** blue book buyback program. Gave me a ton of bogus reasons. Then harassed me severely to buy another car. I finally bought one come to find out they sold me a piece of c*** The car heating system completely blew out on me. Ive been dealing with them now with no resolution, no return phone calls as promised. I spoken to like five different people I get the runaround from everybody and every time they act like its something new theyve never heard of before. Service refuses to call me back. Managers I was told were specifically calling me have refused to call me back. Its the middle of winter I have NO heat. They also charge me for something that I said I declined and did not want. They are sneaky and slimy and so much of what they are doing is avoiding taking care of their customers. They are pushing me off so they dont have to fix the car I just purchased.Business response
02/20/2022
I have reached out to ******* personally to try to help. Although the vehicle she purchased carries no warranty we will be willing to help.Customer response
02/24/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************************Customer response
03/10/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I originally filed a complaint for several reasons. I finally was able to get back there and the dealership I fixed the heating issue in my car with no charge. They then after reminding them that I still didnt have my head rests, ***** the service manager said to me that she would make sure I had them and that somebody would physically drive them to me so that I didnt have to make another trip to the dealership. Still no head rests. Nothing. I also mentioned them about the gas tank door intermittently messing up. There have been several times Ive been at the gas station close to empty and couldnt get Gas because the door wouldnt open. I did mention this but it was never addressed. Sometimes if you do get it open it doesnt want to close the right way and its left open to the environments in the weather. I did mention to somebody because Ive talk to so many people, I dont remember who, that just calculate how much it cost for each of the headrest that the car is missing and just write me a check and just lets be done with this. And maybe check out the gas tank door and see whats going on. But thank you for giving me here again. Im no longer frozen driving my car. So that was resolved. Still waiting on other stuff though.
Business response
03/10/2022
The headrests have been ordered but are on back order. We will follow up as soon as we have a date that they will be hereInitial Complaint
11/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The 3rd week of June 2021 I bought a vehicle from ****** Honda, they told me I could not purchase an extended warranty or gap coverage because the original manufacturer warranty was still intact, the first week of September I tried to contact someone at ****** honda as my engine light had come on, it took about 5 weeks for them to contact me, my original salesman sent me over to a gentleman that took my info and was suppose to get all the info on supposed warranty and let me know what I had to do, a week went by with no word from anyone again I called ****** and found out the gentleman had gotten covid and no one took over his cases, but I was told by a gentleman by the name of **** that said he was the manager that because my car was under manufacturer warranty that I had to take it to a **** dealership ( I bought a 2018 **** edge) upon taking it to the **** dealership I told them the establishment I bought it from said it was under warranty I had to take it a **** dealership for repair, they then did a diagnostic test and told me that I owed them for the test as my cars warranty had expired, when I called ****** to tell them they gave me the run around and refused to help pay for or fix the repairs, so when I asked what my options were and if I should get a lawyer the manager **** then hung up on me and now refuse to answer or return my calls. I'm asking for the money that it has cost me already, and for my vehicle to be repaired and to have the extended warranty added to my vehicle like I asked for from the beginning. Thank you for your time. Sincerely, *********************************Business response
12/09/2021
I reached out to ******* to discuss the issues and will be willing to work towards a resolution. It should be noted that ******* signed a warranty decline letter stating she declined any additional warranties. We also do not pay diag fees from other dealers. I would be glad to have the vehicle inspected here with no diagnosis fee.
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Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.