Complaints

This profile includes complaints for Shannon Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shannon Motors

  648 Killingly St Johnston, RI 02919-4031

  
• 

  Shannon Motors

  50 Founders Dr Woonsocket, RI 02895

  
• 

  Shannon Motors

  40 Reservoir Ave Providence, RI 02907-3350

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/03/**24, I leased a **14 ***** Accord EX (******* miles) from Shannon Motors through Easy Auto Leasing. I was clearly toldboth verbally and by reference in the contractthat I could transfer the lease with written permission. This promise was a key factor in my decision. However, when I later tried to initiate the transfer, I was told its not allowed under any circumstances, directly contradicting what I was told and whats written in the lease. I feel this was deceptive and dishonest.I was charged $18,999 for a high-mileage, 10-year-old vehicle. After fees, bi-weekly payments, and a $3,799.80 buyout, Ill pay nearly $30,000 for a car worth less than $7,000. I believe this is predatory lending.I was given conflicting warranty documentsone saying AS IS No Warranty and another offering a 30-day/1,000-mile warranty. This created confusion and undermines consumer trust.The car also has an open safety recall (NHTSA #**V-769) for a defect that can cause it to roll away or break down. I wasnt properly informed of the risk, which puts me in danger.I provided proof of my own insurance at signing and want to confirm I am not being charged CPI insurance.I also had to sign an arbitration agreement waiving my right to sue or join a class action. Given the deceptive lease transfer promise, I believe that clause should be challenged.Resolution Requested:Release from lease with no penalty Waiver of balance owed Refund of my down payment and lease payments Investigation into these business practices I was misled, overcharged, and placed into an unsafe and confusing lease under deceptive pretenses. I am prepared to escalate this complaint to the Rhode Island Attorney General and legal counsel if not resolved promptly.

  

  Business Response

  Date: 04/09/2025

   This customer lists several items in the complaint. I will address them in order.
  
  Inability to transfer the lease.
   - I have attached a copy of the lease agreement. It does not give a lessee permission to transfer the lease. If at the time of delivery, this customer did inquire about transferring the lease, they would have been told that is not an option.
  Cost of the vehicle.
   - I have attached a pre-lease worksheet the customer signed showing the cost of the vehicle. It is a separate document given to the customer prior to signing any other paper work. This is done specifically to avoid any confusion.The cost of the vehicle is also part of the attached lease agreement.
  Warranty conflict.
   - The customer received a Buyers Guide, and a Rhode Island ******************** Warranty. Both were for a 30-day period and are mandated by the State of ************. The customer also received an additional limited warranty through Shannon Motors for a 2 year/24K period. Copies of all are attached.
  Recall notice.
   - Attached is copy of any open recalls the vehicle may have had at the time of delivery. The customer signed documentation making them aware if any existed.
  ******************** -
  Shannon Motors is not charging the customer for any additional insurance.
  
  It is not reasonable to lease and drive a vehicle for 7 months and then ask to be released from the lease obligation and have all monies refunded. 

  Customer Answer

  Date: 04/09/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. 
  
  Unfortunately, it does not address the fact that this lease was entered into based on misrepresentation and misleading information provided by the dealership.
  1. Lease Transfer -Misrepresentation and Contract Contradiction
  At the time of signing, I was told I could transfer the lease with written permission. This was a major factor in my decision to move forward. I was not trying to transfer the car right away, as I had just received it. Later, when I attempted to initiate a transfer, I was told it was not possible under any circumstance. That was the first time I realized I had been misled.
  
  
  There is nothing in the lease that states a transfer must be done within a certain time period. I had no reason to question anything until my transfer request was denied. The lease itself, on page 3 under Default Repossession and Other Remedies, states that I may not transfer the vehicle without prior written permission. That clearly shows transfers are allowed with approval, just as I was told.
  2. Timeline- The Delay Was Caused by Their False Assurances
  The business says it is unfair to request a release after seven months, but I was operating in good faith, believing I could resolve this through a transfer. It was only when that option was denied that I reviewed the contract closely and found other concerns that had not been made clear to me at signing.
  3. Predatory Pricing
  I was given a lease on a high-mileage vehicle at a price far beyond fair market value. This raises concerns about pricing practices and transparency.
  4. Warranty Confusion
  My paperwork includes a Buyers Guide marked As-Is No Dealer Warranty as well as documents stating I had a limited warranty. These contradictions were not explained to me clearly.
  5. Recall Disclosure
  Though I signed a recall notice, I was never verbally informed that the vehicle had a serious open recall that could cause it to roll away while parked. This is a major safety concern and should have been addressed before releasing the car.
  
  
  Requested Resolution
  Because of the misleading statements, denial of transfer rights, and additional concerns above, I am requesting that the lease be canceled, the vehicle returned, and either a full or partial refund . This is not buyers remorse. I was misled into an agreement under false terms and discovered the truth only when I attempted to use an option I was told existed.
  
  

  
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 04/14/2025

  The customer response is a reiteration of the initial complaint and therefore I do not have anything to add, other than to restate that at no time either verbally or in writing was the customer told there was an option to release themselves from the lease by reassigning it to another person.  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This response is to inform the business that I will now be pursuing arbitration in accordance with the lease agreement. I have made multiple good-faith efforts to resolve this matter through communication and the BBB process, but the business has failed to address the key issues raisedspecifically the misrepresentation of the lease terms, contradictory language around transferability, and inflated pricing.
  
  
  Because the lease contract includes a binding arbitration clause, I will be filing with a neutral provider and seeking a full review of the lease structure, contract terms, and the misleading verbal representations that led to this agreement. My goal remains to terminate the lease, return the vehicle, and pursue a partial refund. However, if the business refuses to act in good faith, I will alternatively request an immediate lease transfer, as permitted in the language of the contract.
  
  
  Thank you for the opportunity to document this matter.
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November of the year 2024 I paid a downpayment on a vehicle and paid the remaining balance on the down payment within two weeks. Like others its been ninety days and Ive already made close if not over $1,000 in repairs. Do the repairs already made fall under the lemon law in ***********? What if I could not afford the repairs does that mean I was not supposed to have a car? I have been making my car payments and car insurance payments on top of repairs. I would like a refund to go to **** auto. And can we talk about a refund for repairs and the car payments I made so far on a vehicle/lemon? Im sure the warranty if any does not cover anything. If the solution is to pay more can I be reimbursed and compensated for wasted time and money?

  

  Business Response

  Date: 02/18/2025

  This customer did call to inform us he felt the vehicle had an issue. We set up an appointment with our service department on two separate occasions. The customer missed both appointments. It was made clear to the customer that before any repairs could be authorized or covered under warranty, the vehicle would need to be diagnosed by Shannon Motors service department. If this customer is still having an issue with the vehicle, we are more than willing to set up an appointment to address it.  

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Odolph ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business has threatened me business has been very belligerent and not really compassionate for customers and also threaten lawsuits and harassment. The car I got from this place was nice and everything seemed fine until I missed a couple of payments and made late payments. The starter broke on the car I paid for a new one replaced it out of pocket. At the start of the year the starter broke again they picked up the car and I havent paid for it since and I am being threatened with legal action. Around January 5-6th I was in ******* for a funeral I made a partial payment and explained that I had started a new job and would be expecting a check the following week to finish making my payment they agreed to those terms.. they ended up calling me 3 times a day the following 4 days. I ended up getting a message from the owner of the place Mr. ******** at this point I got irritated and said I told you fools that I would be paying it on the 17th read the notes may I also add that I thought I was talking to a automated number either way the response was nasty and I know they turn cars off and track them with gps I didnt know how to get out of my contract or deal I didnt want to deal with toxic people so they picked up the car to fix it and I cut all contact. Mr ******** has messaged me again I tried to call him and explain he then said I only give my customers a chance to explain before i sue them I need help and I dont want to deal with this man or his company.

  

  Business Response

  Date: 02/10/2025

  This customer leased a vehicle from ********************** on May 30, 2024. In January of 2025 the vehicle was brought in for a repair. The customer opted not to retrieve the vehicle, and purchased another vehicle elsewhere. We informed the customer of the remaining lease obligation and the potential repercussions.These would be the same potential repercussions an individual should reasonably expect if they default on an auto loan or lease. If I am understanding this complaint correctly, the customer is arguing that because he received calls about late payments, he should be released from any contractual obligations to the lease. I do not believe that is a reasonable expectation. I would also like to add that Shannon Motors does not, and has never "turned off" our customers vehicles.  

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date occurred Wednesday January 5th, 2025, in the amount of ******** and an additional fee of ******. This transaction was to retrieve my vehicle that had been repossessed January 16th. The business communicated that I had 21 days to retrieve my vehicle from RI Recovery after those 21 days the vehicle would be taken back to Shannon Motors and sold at auction. After staying in constant contact with Shannon Motors for all 21 days and retrieving my vehicle upon entering the trunk my vehicle was completely empty. I spoke to the workers who were assisting me inside the leasing office and they confirmed that Shannon Motors did not file proper protocol and brought my vehicle to the Shannon Motors Lot prior to the 21 days being up. I then was told to call the manager in the morning and upon calling her she said she was not sure what had happened to my items and would figure it out by 5pm Thursday Feb 6th. I received a call from ***** ******* the finanace manager and was told her wasnt going to do anything about my missing items and that he would sue me because my account was overdue which is a lie. I feel threated and this company is dealing with personal information is making false threats.

  

  Business Response

  Date: 02/10/2025

  This customers vehicle was repossessed on 1/7/2025. They were sent a certified letter, which Ive attached, explaining they had 20 days to redeem it. Once the 20-day period passes the vehicle is processed. This would include cleaning out any items in the vehicle. While this customer did eventually come in to redeem the vehicle on 2/5/2025, it was already cleaned out. We also accommodated this customer by not requiring the full past due amount to be paid at the time of redemption.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am reaching out to hopefully resolve the issue Im currently facing with Shannon motors. I purchased my vehicle with Shannon motors on October 11th 2024. I have made payments and current up to date until recently on January 15th 2025. I was a day late on a payment hoping to pay my balance of $236, today January 16th 2025. However my vehicle was repossessed on January 15 2025. With knowing my vehicle was now currently in possession of Shannon motors, I knew I had to pay not only my balance of $236, but also my repossession fee. The morning of January ******* I showed up to Shannon motors with payment and ready to retrieve my vehicle back. Unfortunately Shannon motors abruptly notified me to not make a payment. They were no longer interested in doing business with me and would like me to clear out my belongings from my vehicle, they would now be keeping my vehicle to auction it off. The car has also had a power steering leak that I asked to be looked at since the date of purchase and was told I need to pay a $645 diagnostic fee. I was extremely confused as I have a loan taking out for the vehicle from easy auto leasing. Im looking for guidance to hopefully resolve the issue as I still have a debt to pay for a vehicle, Shannon motors is choosing to keep and auction off. Leaving me without a vehicle despite the fact I tried making my payment current.

  

  Business Response

  Date: 01/21/2025

  I can understand this customer being upset over the vehicle being repossessed, but their description of what transpired is not accurate. Numerous attempts were made to contact this individual including phone calls, texts, and certified letters. Under no circumstances would we repossess a vehicle for a one-day late payment. We also allow for a customer to redeem a vehicle after a repossession. This however was the second time this vehicle was repossessed. Regarding any mechanical issue, the vehicle had a 2 year/24,000 mile warranty, and there is not a $645 diagnostic fee.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Shannon Motors because they had fantastic reviews and seemed reputable. I was sold a LEMON. It is not and will not be worth what we are currently paying. This car was sold to me with a very serious and potentially dangerous problem. This company preys upon naive poor consumers with bad credit.Within less than 24 hrs of driving it it began having issues. The radiator was bone dry causing the vehicle to overheat and it leaks. I immediately contacted the dealership and was instructed to take it to the Shannon Motors *************** They repaired the throttle body, when I asked about the price they then conducted an unauthorized removal of the part they just did and sent me on my way. I only authorize the repair not the removal of the repaired part. They also refused to repair things clearly covered by the warranty. Since then this car has been serviced no less than FIVE times in 8 months. Each time they say they repair it but the same issues persist. Wipers coming on and off, engine light, abs light, throttle body position sensor (ECT) light all came on and stayed on causing the car to stall and lose power on the highway and several times I have nearly struck another car and bus. I Had I had my wife and baby in the car being stranded looking for help in the cold.I dropped my vehicle off to be serviced yet again on 12/01/2024. They have had my car for just about three weeks and rarely answer phones when I call to inquire about my vehicle. The receptionist, ******* refuses to put me through to leave a message for the general manager. I have ask for an equivalent vehicle and my requests were denied. I now have had no transportation to or from work because they have my car. My family is under intense emotional and monetary stress due to them having my car. This car has been unsafe since I drove it off the lot and job is literally in jeopardy right now. I want Shannon Motors to release me from this lease and part ways. That is all I want.

  

  Business Response

  Date: 01/07/2025

   I would argue most of the claims in this complaint are not factual, based on the interactions we have had with this individual, Shannon Motors is more than willing to release them from the remaining lease obligation.  

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I accept Shannon Motors offer to release me from the remaining lease obligation.
  

   I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ending of February beginning of March I went to Shannon Motors to lease a car. The salesman SWORE the car had just had its breaks done and tires were new on every car. He said that the car was fully serviced properly. Less then 6 months into having the car, I find out there's a major oil leak that poses a fire hazard, the brakes are grinding and after getting two separate opinions learned that they are extremely bad and unsafe as well. I called Shannon Motors and they blamed all the problems on me and tried to extend more money out of me to get the car "looked at". I then said I would just like my money back and I'll return the car and they said I would have to pay $20,000 to return the car. I also learned the sales man lied about the terms of the contract. It was supposed to be one year and they are now saying it's 5 years. They sold me a dangerous vehicle and are refusing to accept responsibility.

  Customer Answer

  Date: 11/04/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 11/04/2024

  Ms. ***** leased a car from Shannon Motors on 2/28/2024. If she is experiencing an issue with the vehicle. she can schedule an appointment with our service department. I will attempt to reach out to her to facilitate this.  

  Customer Answer

  Date: 11/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My car still has a lot of problems and the only calls that I have received from Shannon Motors are threats for repossession and making me pay. Nothing from the company about refunding any and all money I've paid into the car or any attempts to resolve the problems. The car is not safe to drive across long distances and I've explained that. I have had 3rd and 4th opinions on the issues with the car and so far everyone has found the same problems with the car and said that this is something that the company should've taken care of before leasing the car out. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tianna

   

   

  

  Business Response

  Date: 11/18/2024

   We have asked Ms. ***** to schedule an appointment for our service department to look at the vehicle. She is still currently driving the vehicle.Having use of the vehicle for 9 months and then asking to have all monies refunded is not a reasonable request. Until she brings it in, we will not be able to do anything to accommodate her. She can contact me directly at ************. 

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I have reached out to the business multiple times and explained that driving well over an hour on a highway is dangerous with the current condition of the car. I have also been told that just to look at the car I would have to pay out of pocket. I have the report and have had MANY companies look at the car for free and have been notified about the same problems. I don't feel like I should 1.) have to pay the company to look at their own car to tell me 2.) risk my life (the back calipers are locked and there is no brake pad which makes stopping really hard especially at the high speeds of the highway) to drive to a place just for them to tell me what I already know. I have been told by the company that I would already have to pay them to fix the car and that these problems are now my fault because I drove the car and had it as long as I did. As for me still currently driving the car, the company is just making assumptions. I live in an area where I don't have to go more then 25 miles an hour and even then I only drive it if I absolutely have no choice. I typically end up getting a ride, taking public transportation or walking when possible. The company said in a prior correspondence that they would reach out to me and they have failed in doing so. Now they are asking for me to reach out again when I have multiple times and they always try to get more money out of me.] 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Tianna

   

   

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first went to Shannon motors I picked out a 2011 ******* sonata is my first time getting a card and understand the difference between a finance and a lease I just knew there was payments and the deposit I made a $450 deposit and I make $150 a week payments I've paid over $14,000 into a car that is blue book value at 3200 after I signed the contract I was informed there was over ********************************************************************* my contract it says that 2 years I could buy the car out for $2,300 after paying 1700 and lease fees but I'm not being told in order to get it back I got to pay $5,000 for a new engine not to mention the body module that's not even looked at I have paid for that car more than five times I don't understand how this is legal and I've overpaid I've never been late I'm still paid up like at first they said insurance will put it as a claim $500 deductible and now they want thousands like I don't want this on my credit I did everything right this time I need help please

  Customer Answer

  Date: 06/12/2024

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 07/30/2024

  Ms. ******* Child leased a ******* Sonata form Shannon Motors on 7/28/2022. The lease term was 42 months. At some point in in May 2024, Ms.******* Child informed us she drove the vehicle through a partially flooded street, and the vehicle would no longer start. Upon our inspecting the vehicle,we found the engine had seized along with some other related issues. In an attempt to resolve the issue, we offered to either replace the engine or swap the vehicle. The second option of swapping the vehicle was offered because there is currently a back log of ******* engine repairs, and replacing the engine may take several weeks. Ms. ******* Child is correct that there was a $500 deductible for either of those options. Ms. ******* Child declined those options. I am also attaching documentation that Ms. ******* Child was aware of one recall on the vehicle at the time of delivery, not twenty. 

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rose

  I never rejected that offer I was told I could pay $500 for a new engine or the deductible and get another vehicle then it changed to ***** for a new engine and I was not willing to pay $***** I was always willing to pay $500 or a swap in vehicles.

   

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Shannon motors looking to finance a car. I was not looking to lease a car. When ** called me I explained I have been to over 5 dealerships and none have been able to get me financed without having a larger down payment. I told him I did not want to come in to waste time that I needed to know Ill be approved before. He called back said I had an approval, I verified with him that it was to finance a car not lease or purchase. He confirmed. When I arrived he told me my trade in plus 300$. He took my car and gave me 200$ credit and I gave him 300$ cash. He told me that the Camry I was given was my only option no other car would be approved. He told me the price was *****. I agreed to that price and got my insurance information switched over to the Camry. He then had me go to a seperate building to sign paperwork. That lady gave me paperwork for a lease I AGAIN mentioned I came in to finance and not lease and that he didnt go over the lease he said it was financed. She said I did not qualify for finance and this is my only option. She blew threw 50 pages of me signing things that she barely explained. I mentioned that was not here for a lease many times. Now that I have the car for 3 weeks the lease is listed on my credit and it shows a total of almost $23000. I called to ask why it was so much more then he told me and he sent me to the people in the office that I signed with. She explained that I am financing because Im buying it at the end, she said Im paying weekly taxes because they pay the county, but the car is registered in my name. They told me I had 30 days to pay for the plates and then called in under 2 weeks telling me the temp ones were not active because they have the plates. They are charging me a rental fee on a lease. They are charging me tax when the paperwork says 0$ on tax. Nobody went over any rental charge, no interest is listed but she says that is the interest charge. Nothing they have said has stayed same.

  

  Business Response

  Date: 07/30/2024

  Tell us whyI spoke to ************** regarding her complaint and when we were unable to come to a resolution, I offered to negate the lease and refund her money. She refused this option. She informed me she wanted a different vehicle, to finance it instead of lease, and to not have any type of finance charge or interest.While I can accommodate a financing option instead of a lease, this would require ************** to pay sale tax up front, which she is unable to do. I also do not agree with most of the statements in ************** complaint. She knew (and stated in the complaint) that this was a lease transaction. She also included paperwork showing the total of payments including the rent charge. The offer to negate the lease and refund money is not an indefinite offer. ************** has had use of the vehicle for a month. The offer to negate the lease is good until 5/22/2024.  here...

• Initial Complaint

  Date:04/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nature of ****************** Issues, Contract Disputes Complaint Description:On [Date], I visited Shannon Motors interested in possibly purchasing a vehicle. Despite there being no advertisement or previous agreement requiring a deposit to hold or test drive a vehicle, I was pressured by the sales staff to place a $1,500 deposit to "secure" the vehicle of interest.Within 30 days of this transaction, specifically on [Date of Contact for Refund], I contacted the dealership to cancel the tentative purchase agreement and requested a full refund of my deposit. During this interaction, I spoke with the owner of Shannon Motors who not only refused to process the refund but also behaved in a highly unprofessional and aggressive manner. The owner used offensive language, threatened physical violence by insisting I could "come fight him" if I was unhappy with the decision, and subsequently denied any further discussion about the matter.Moreover, when I requested documentation or a receipt detailing the deposit for my records, I was informed that it could only be obtained in person, which I believe is a tactic to avoid transparency and accountability in business transactions.Desired Outcome:I am seeking a full refund of my $1,500 deposit. I was misled about the necessity and terms of the deposit and was treated unethically and disrespectfully when attempting to resolve the issue. I also request that the dealership provide all pertinent transaction documentation via email or postal mail to ensure transparency and maintain records.Documentation Available Upon Request:Phone records indicating the date and duration of calls made to Shannon Motors.Any correspondence received from the business.This experience has been distressing and disappointing, reflecting poor business practices and a lack of customer respect and transparency by **********************. I trust that the BBB will help mediate this situation and facilitate a fair resolution.

  

  Business Response

  Date: 04/23/2024

  ****************** lease a vehicle from Shannon Motors on 2/24/2024. Attached is a copy of his down payment receipt for $1,000.00 dated 2/24/2024. This was not a deposit to hold a car, or to take a test drive. ****************** picked out a vehicle on 2/24/2024, gave us a $1,000.00 down payment, and then took delivery of the vehicle shortly after on the same day. On 4/20/2024 ****************** was contacted by Shannon Motors regarding a delinquent payment. During the conversation, ****************** asked to have his down payment refunded. That request was refused, and ****************** then file this complaint. If ****************** would like a copy of any of his lease documents, he may pick them up at the ******** location where he leased the vehicle. I would also like to deny ******************' accusations that I used offensive language, threatened physical violence, and insisted he could come fight me. While I can understand ****************** being upset about a delinquent payment, I believe the attached transcript of the texts ****************** sent regarding this issue will show who was acting in that manner. 

  Customer Answer

  Date: 04/25/2024

  I am writing to express serious concerns about a recent incident involving one of your representatives, ******************, and to request a resolution to the issues with my vehicle lease agreement.On April 20, 2024, ****************** contacted me regarding a payment that was mistakenly considered delinquent. During our interaction, he stated, unequivocally, "I can do what I want, I dont have to respect you," after admitting to being "rude and cocky." This behavior is not only inappropriate but also damaging to the trust and professionalism expected in a business transaction. Furthermore, ****************** misrepresented himself as the owner of Shannon Motors, which I have since learned is not the case. This false representation and the overall unprofessional conduct have led me to request the refund of my initial deposit of $1,000.Refund Request:Given the circumstances outlined above, including the unprofessional conduct and misrepresentation by your staff, I am formally requesting a full refund of my initial down payment of $1,000. This refund is sought due to the significant discrepancy between the expected and provided level of service, and the undue stress and inconvenience caused by your representative's behavior.I believe this is a reasonable request given your promotional terms that state "any amount down" for a lease. The conduct experienced, and the ongoing issues have significantly impacted my view and experience with Shannon Motors.I would appreciate a formal acknowledgement of this complaint and a proposal for how you intend to address this matter. I am hopeful for a constructive resolution but will consider further actions, including seeking legal advice and contacting consumer rights agencies, if we cannot resolve this amicably.Please confirm receipt of this message and outline your proposed resolution. I am eager to resolve this matter swiftly and amicably.

  

  Business Response

  Date: 04/25/2024

  As was the case with this customers' first complaint, most if not all of the information they provided is not factual. They did not speak with a ******************. They spoke with me which is shown in the text transcript included in the response to the prior complaint. ******************' account was not mistakenly considered delinquent. It was delinquent on 4/20/2024 and is still delinquent as of today. When ****************** asked me what my position in the company was, and I responded that I was one of the owners. That was not a misrepresentation. As I stated in the first response, I can understand a customer being upset about a delinquent payment, but ****************** has no reasonable grounds to expect any type of refund. I also again deny making the statements ****************** claims were said and believe the text exchange makes that clear.