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Find a Location

Gem Plumbing & Heating Services has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gem Plumbing & Heating Services

      1 Wellington Rd Lincoln, RI 02865-4411

      BBB Accredited Business
    • Gem Plumbing & Heating Services

      356 Pleasant St Fall River, MA 02721-3012

      BBB Accredited Business
    • Gem Plumbing & Heating Services

      1 Melvin St Wakefield, MA 01880-2577

      BBB Accredited Business
    • Gem Plumbing & Heating Services

      222 Mid Tech Dr West Yarmouth, MA 02673-2580

      BBB Accredited Business

    Business ProfileforGem Plumbing & Heating Services

    Plumber
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.86/5stars

    Average of 50 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/18/2005

    Years in Business: 75

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Gem Plumbing & Heating Services specializes in plumbing, HVAC, electrical contracting, septic tanks and systems, air conditioning, pipe location, fire sprinklers and duct & drain cleaning.

    Products & Services

    Plumbing Services, Heating Services, Lennox, Mitsubishi, Fujitsu, Bradford White, Pentair, American Plumber, HTP, American Standard, AO Smith, Kohler, Locinvar, Rinnai, Symmons, Moen, Niagara, Noritz, Navien, Rheem, Grundfos, Grohe, US Boiler Company, Taco, danze, Gerber, Fernox, Delta, Mitsubishi Electric, SlantFin, ecobee, Aprilaire, Buderus, emme, nest, Trane, Viessman, York, Cooling Services, Drain Services, Electric Services, Water Quality

    Business Details

    This is a multi-location business.

    Find a Location

    Gem Plumbing & Heating Services has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gem Plumbing & Heating Services

        1 Wellington Rd Lincoln, RI 02865-4411

        BBB Accredited Business
      • Gem Plumbing & Heating Services

        356 Pleasant St Fall River, MA 02721-3012

        BBB Accredited Business
      • Gem Plumbing & Heating Services

        1 Melvin St Wakefield, MA 01880-2577

        BBB Accredited Business
      • Gem Plumbing & Heating Services

        222 Mid Tech Dr West Yarmouth, MA 02673-2580

        BBB Accredited Business
      Location of This Business
      1 Wellington Rd, Lincoln, RI 02865-4411
      BBB File Opened:
      4/11/2005
      Years in Business:
      75
      Business Started:
      1/1/1949
      Business Incorporated:
      4/5/1982
      Accredited Since:
      3/18/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      123
      Alternate Business Name
      • Gem Plumbing Heating Cooling
      • GM Refrigeration
      • GEM North Shore
      • GEM Home Services
      • Gem Plumbing & Heating Co., LLC
      Hours of Operation

      Primary

      M:
      12:00 AM - 12:00 AM
      T:
      12:00 AM - 12:00 AM
      W:
      12:00 AM - 12:00 AM
      Th:
      12:00 AM - 12:00 AM
      F:
      12:00 AM - 12:00 AM
      Sa:
      12:00 AM - 12:00 AM
      Su:
      12:00 AM - 12:00 AM
      Business Management
      • Mr. William Haynes, Chief Marketing Officer
      • Mr. Larry Gemma, Owner
      • Mr. Joseph Andrade, President/General Manager
      • Ms. Connie Robitaille, Administrative Assistant
      Contact Information

      Principal

      • Mr. Larry Gemma, Owner
      • Ms. Connie Robitaille, Administrative Assistant

      Customer Contact

      • Ms. Jennifer D'Ambra, Administrative Director
      • Ms. Julia Lewis, Executive Assistant
      Additional Contact Information

      Fax Numbers

      • (401) 528-1976
        Primary Fax

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/20/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      had a problem with my air conditioner. They sent the technician out to tell me that I need a new system and its not fixable half an hour later. I called another company and they fixed it within 5 minutes. *** called more than eight times to their office and nobody has returned my phone call for reimbursement. Im looking for reimbursement of the diagnosis. Also, the secretary blocked me
      Read More

      Customer Reviews

      50 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sara M

      2 stars

      06/23/2024

      The technician came out to fix a faucet. He was able to fix it but while he was fixing it he sat on the toilet seat and cracked it. After he left we discovered this and called the company to let them know. They sent the technician back to the house where he denied breaking it and got confrontational. He was asked to leave and we fixed it ourselves. NUMEROUS calls and emails to GEM have been made to try to speak with a manager or other higher up and we are always told that someone will call us, but no one has. This company used to be very reliable and I actually have an annual contract with them, but this will be the last year for that. They are far less reliable and I do not appreciate that no one takes our complaints seriously.

      Gem Plumbing & Heating Services Response

      06/25/2024

      After careful review and discussing this with management we will be sending out reimbursement for the broken seat. We hope you allow us the opportunity to gain your business and trust back in the future. We genuinely apologize for your experience being less than our standard of  excellence. 

      Local BBB

      Better Business Bureau in Eastern MA, ME, RI & VT

      BBB Reports On

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