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Business Profile

New Car Dealers

Langway Toyota of Newport

This business is NOT BBB Accredited.

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1

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Review Details

  • Michael B

    Date: 10/17/2024

    if I could leave 0 stars I would. My family have been long standing customers of ********************** in ********** RI for years with roughly 8 cars financed or leased from Langway . As today we have 3 new 2024 cars from Langway. I was recently ran off the road where both rims of my car contacted the curb on the right side. I brought my car to Langway and kept in contact with them nearly ever day. Langway's service department notified me and told me I needed to bring the car myself, to a third party that was about an hour away so the rims could be repaired. Keep in mind I had opted to get the rims and tire package when I bought the car, I refused to bring the car myself. Eventually the sales manager **** said, the sales department would cover the cost to have the rims replaced because they were having trouble hearing back from Toyota. The same day I bought my 2024 ***** my wife leased a 2024 Rav4. Her vehicle was coming up for service with ***** miles on itcoming up to havwhen the sunroof shattered while driving. We obviously brought the vehicle back to where we leased it from but after a couple days my wife was notified with some disappointing news. Langways service department said, BIG SURPRISE HERE they were having trouble hearing back from Toyota. Toyota said they would not be covering it. Langway then told us to bring it to a third party to be repaired through our insurance because they didn't have the means to do it themselves. Langway doesn't have a body shop. We then notified Toyota ourselves where they said they weren't going to cover the repairs even after admitting it could have been a manufacturer defect because it was at a third party body shop. As a valued customers ********************** should have helped in situations like this. Langway could have kept it longer for clarification from Toyota. But they didn't

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