Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I first purchase the vehicle in September I return with the vehicle the third day of having it in my possession demanding my money back and was told that I was not getting my money back. I'm handicapped and I live in ********** ************ for the next 3 months I was told to bring the vehicle back up and down the highway because they kept saying that they fixed the problem and the problem was never fixed with the vehicle I then proceeded to call the Attorney General's office only to be pointed back to this website in the end. Now Barry's Auto Group is closed for Good not only am I stuck paying the car note but the vehicle is no longer drivable there are six recalls on this vehicle. If I have to write you a letter a day for the next 30 Years I'm going to write you a letter a day for the next 30 years because I want my money back and at this point I deserve a new vehicle! I want the $18,000 back that has been invested in this vehicle.

• Initial Complaint

  Date:02/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle from them - Aside from ALL OF THE PROBLEMS I've had since then- I just found out they CLOSED???WHAT ABOUT THE $5000 WARRANTY I PURCHASED?????Where/how and I to get reimbursed for NEW BRAKES I HAD TO PUT ON and they said they would reimburse me??????????WHAT DO I DO?

  

  Business Response

  Date: 02/23/2023

  Hi *****************,

   

  I hope all is well! Im sorry to hear that you are still having issues. The last we spoke in July you were very happy! Im not aware of any current issues you are having but if you would like to message me directly at ************************************** I would be happy to discuss them with you. Yes we did unfortunately close but your service contract that you purchased is still 100% valid! You can use it anywhere you would like as long as they accept service contracts. If you have any questions please contact me as I again would love to help. 
  

  Thank you!

   

  ***** Barry

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/15/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership has closed and Im in need of using my service warranty. I have no record if the company I paid for the warranty. Dealer did not send notice if closing, and did not pay the sales tax on my vehicle or registration fees . Im out thousands of dollars.

  

  Business Response

  Date: 02/15/2023

  Hi ****,

   

  Hope all is well! I have a support email available which is *************************************** We could not register your vehicle due to a block but we did pay the sales tax for you and titled the vehicle. We sent you a certified letter detailing what needs to be completed.  Im not in the office but I would be happy to send you that information tomorrow. Regarding your service contract. It is still 100% valid! You can use the service contract at any dealer of your choosing. Ill email you the registry info tomorrow and if you can get that cleared up wed be happy to register the vehicle for you. 
  

  Please let me know if you have any questions

   

  Lucas 

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  financed a ***** from Barrys in February . I just found out they closed this past weekend . No letter, no phone call etc. My question is I have a valid warranty on the suv. Who services it now ?

  

  Business Response

  Date: 02/10/2023

  Good morning ******. We apologize for the delay in communicating we have simply yet to send our notification out. Yes! Your service contract is still 100% valid wherever you would like to bring your vehicle. We are also working on the details of a new facility taking over our building and they will also accept them. Please feel free to email me directly at ************************************** with any question. Wish you the best. Thank you!

   

  ***** Barry

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a Jeep from Barrys in December . I just found out they closed this past weekend . No letter, no phone call etc. My question is I have a warranty on the car . Who services it now ?

  

  Business Response

  Date: 01/24/2023

  HI *******, 

   

  Hope all is well! I'm going to follow up with a phone call, but we haven't closed quite yet but we are indeed in the process of winding down. Your service contract however is still very much valid wherever you would like to use it, including any Jeep dealer or any service facility that accepts service contracts. If you are currently experiencing an issue, please feel free to email me at ****************************************************. 

   

  Thanks so much!

   

  ***** Barry

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the dealership and a deal/approval was made on June 22nd, 2022 and paperwork was signed for the vehicle on that date as well. They did not have the vehicle we were getting from them until we picked it up on July 5th,2022 and upon picking it up we asked about a registration for the vehicle and was told they were submitting for the registration on that day(7/5/22). We never received a registration for the vehicle and because of that we have lost my insurance on a vehicle. I spoke with the sales manager and told them we did not want the vehicle because we were lied to about a bank approval and had been driving a vehicle without a registration for 2 1/2 weeks now and that we just wanted our money we put down on the vehicle $1000 and the money for my trade in vehicle considering it was no longer around and my only response was to bring the vehicle back. We traded in our old vehicle towards the down payment of the vehicle and so bringing that car back we wont have a vehicle anymore and now on July 29th,2022 we have been notified there was never a deal approved for the vehicle that we signed paperwork for on 6/22/22. The vehicle was said to have nothing wrong with it upon picking it up and I spoke with ****** because there was a mandatory maintenance required see dealer on the dash, who told me there was a safety recall on the vehicle as well. I found the dealership in question to be very unprofessional when working with them.

  

  Business Response

  Date: 07/29/2022

  We are happy to refund your money and cancel this transaction. We had you fully approved based on the correct stipulations but those stipulations were unmet. I will have someone from our dealership contact you to arrange for a refund and get our vehicle back to the lot. Thank you!

  Customer Answer

  Date: 08/01/2022

  The company is telling me they are only giving me $100 for the trade in vehicle I gave them. And my $1000 back. I have lost my insurance company from this illegal deal. Papers signed and vehicle taken before the bank finalized a deal with us.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 08/02/2022

  This is fatually incorrect. The customer is being refunded the full amount of her trade allowance and her downpayment. 

• Initial Complaint

  Date:06/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 20, 2022, I went to Barrys Auto Group and purchased a 2015 Acura RDX, with a down payment of $6,500.00 and a total price of over $17,000. Four days later I took the vehicle back to get the brakes done, but had also mentioned to them that the motor has been ticking on a cold start. When I picked the vehicle up, they told me they could not hear it or even do anything about it until it throws a code. My boyfriend sent them emails of videos of the noise the motor was making. I then hot into an accident and the car was in a body shop for a month. I got the car back from the body shop and 2 weeks later the engine light came on, so I called an actual Acura dealership. They took it in, and informed me that the timing tensioner pulley and few other motor parts are bad, which would soon cause my motor to seize. So my boyfriend went back to Barrys to try to get them to fix the lemon they sold me. They refused to have service look at it and instead pulled my credit report EIGHT times without my consent to try to get me into a different vehicle. They could not get me approved for a 2011 *** 535i XDrive, so they called my boyfriend to tell HIM he they were able to get him approved for a 2019 ********** Jetta. We respectfully declined this, because my boyfriend is not the one who is in need of a vehicle. They then consensually ran my credit twice for the Jetta and were able to get me approved, but at the end of the payments Id be paying close to $50,000, at this point we told them we would just fix my car out of pocket. On Saturday they ran my credit again not consensually twice, then called to tell me they were able to get me approved for a ************************************************************************************************************************ total they have ran my credit based on a credit application from March and without my permission 11 times.They have only made the situation worse as I am trying to buy a house.They need to be held responsible.

  

  Business Response

  Date: 06/28/2022

  Salyssa, 
  I'm very sorry to see that you are frustrated with your most recent visit to our dealership. I can completely understand your frustration and for that I again am terribly sorry! We are of course unable to get you approved for any vehicle without credit information which if you asked us to get you approved on the 2011 **** you must have supplied this information. We send your credit information to the lenders we feel as though would be the best option for an approval but once we send this information over and try different vehicles your credit is not run again. It is indeed run however by each lender we use to get you an approval. Regarding your vehicle, you have a great extended service contract that covers your engine and if your vehicle does need an engine, you would have a new one installed in your vehicle free of charge. Please contact me directly to fill me in as to what is going on with the vehicle currently to see if I can assist. Again, very sorry for any inconvenience you have experience,but I hope I can help! 
  
  Regards, 
  ***** Barry
  

  Customer Answer

  Date: 06/28/2022

  I have all the documentation of the car having problems since the 4th day I owned it, as well as diagnosis documentation from the Acura dealership. If you, *****, could please contact me directly, that would be greatly appreciated, as the floor manager has not done much to assist other than use my credit application from March 2022 to run my credit upon the consent of my boyfriend but NOT myself, to try to get me into a more expensive vehicle and trade my vehicle in for less than what I paid. My phone number is ************, and the best email to reach me at is ************************** I appreciate your quick response to this situation. 

   

  Best, 

  Salyssa *****

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm in the market for a pick up truck. I live locally in ******* **, I figured I'd give our local car dealership a try. Found a truck that I did like an sat down with a young salesman to see what could be done to get the vehicle. I gave him a $500.00 deposit to hold the vehicle until a decision was madw. A older salesman comes an takes over the sale. The vehicle price was $20,490.00. He attempted to get me to finance through them, bringing the car to $26k with interest. I considered it. Once they seen I bit on that offer they switched it to $30k with interest. I said no thank you I'm alset. I did like the vehicle so I went out of my way to see if I could get approved through another bank or credit union for the financial difference. Once I told them I was going through a different bank that I would be able to buy the car out with a check through the credit union I found(PenFed). Upset that I was going through a different bank they add on $1750.00 for reconditioning fee and $620.00 for tax an registration. I didn't like it but I excepted it, I said I would pay that out of pocket. Once do everything, check comes in, they switch everything again an now the balance to clear. The vehicle is now almost $25,000.00. I said I'm not paying a extra 5 grand when I already have to pay interest to the bank I was going through. I didn't have it. I have the conversation thread between me an the salesman with him being clear an telling me exactly how much was needed to clear the remaining balance. I said can't do that I'm alset. I been nothing but kind an professional, just trying to buy a truck for work. Now I've wasted my time an the credit unions time, I still have their check thankfully but now they are not trying ro return me my deposit. I have a receipt from when I gave it to them an still not good enough. They're trying to keep my money an I need it to continue looking for a vehicle. I did everything I could on my to make it work an they just kept switching it up adding more.

  

  Business Response

  Date: 05/31/2022

  We will happily refund the $500 deposit. Thank you!

  Customer Answer

  Date: 05/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  Better Business Bureau:
  
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  
  Regards,
  
  
  *****************************

  Customer Answer

  Date: 06/07/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was wondering how an when will Barry's Auto Group refund my deposit? ($500.00) 

  

  Business Response

  Date: 06/07/2022

  You're $500 is here and has been here for over a week. Please pick it up when you are available. 

   

  Thank you, 

   

  ***** Barry