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Business Profile

Painting Contractors

Benito Brothers Painting LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday April 9th Benito of Benito Brothers Painting, LLC came onsite with ****** who sanded and stained the floors of my house located at *********************************************************. Following the sanding and staining on April 9th, Benito and his son came to the house on Sunday April 10th to apply what I thought was sealer but it was polyurethane. They returned 2 subsequent times on the morning of April 11th and evening April 11th. After the floor cured 10 days later my wife brought the dogs and the floors were not sealed as they pooped and when I wiped it up oils got through to the floors. When I reviewed my pictures and video I realized only polyurethane was used without any sealer.

    Business Response

    Date: 05/03/2022

    Good afternoon my name is Benito ******. I received complaint number ******** from *****************************. ************* says after I finished his floors, he waited 10 days to bring his dogs in the house and they pooped on the floor and needed it up. I finished the job on April 11, and the client texted me on April 17 that the floor had been messed up by his dogs, and sent me pictures. From the 11th to the 17th is only 6 days and not enough time for the floor to cure. I have the text messages from the client and the contract. All steps stated in the contract, including varnish sealer. Client also agreed to cover the floor with paper for 10 days to protect it, and he did not

Benito Brothers Painting LLC is NOT a BBB Accredited Business.

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