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Business Profile

Building Materials

Screen Doctor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/23/23 I dropped off a working iPad that had a cracked screen, seeking to get the screen replaced. I was told it would take 3 days. I then followed up w the business twice a week for over 6 weeks, during which time I was given many different excuses until they admitted to breaking the iPad causing it to not be able to turn on. I was told they would replace the iPad they broke. They have not replaced the iPad, nor have they returned my iPad that they broke.

    Customer Answer

    Date: 03/05/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 03/13/2024

    To whom it may concern, I remember this customer and she is correct about us agree to replace the iPad, that my tech worked on. I did order a replacement, but I am not sure if she was informed about the *** or when it was delivered. But I am certain that we still have the replacement iPad in the store.

Screen Doctor is NOT a BBB Accredited Business.

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