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Business ProfileforCollette
At-a-glance
Customer Complaints
20 complaints closed in last 3 years
10 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 162 Middle Street, Pawtucket, RI 02860-1013
- BBB File Opened:
- 5/28/2010
- Years in Business:
- 106
- Business Started:
- 4/5/1918
- Business Incorporated:
- 4/5/1965
- Accredited Since:
- 4/5/2013
- Type of Entity:
- Corporation
- Number of Employees:
- 487
- Alternate Business Name
- Collette Travel Inc.
- Collette Worldwide Holidays
- Collette Tours Canada Ltd
- Hours of Operation
Primary
- M:
- 8:00 AM - 9:00 PM
- T:
- 8:00 AM - 9:00 PM
- W:
- 8:00 AM - 9:00 PM
- Th:
- 9:00 AM - 9:00 PM
- F:
- 9:00 AM - 9:00 PM
- Sa:
- 9:00 AM - 5:30 PM
- Su:
- 9:00 AM - 5:30 PM
- Business Management
- Mr. Christopher Bergin, Manager of Customer Relations
- Mr. Daniel Sullivan, President & CEO
- Mr. Robert G. Colucci Sr., Vice President of Finance
- Ms. Denise Sablone, Senior Vice President
- Contact Information
Principal
- Mr. Daniel Sullivan, President & CEO
- Mr. Robert G. Colucci Sr., Vice President of Finance
Customer Contact
- Mr. Christopher Bergin, Manager of Customer Relations
- Ms. Denise Sablone, Senior Vice President
- Additional Contact Information
Fax Numbers
- (401) 727-9010Primary Fax
Phone Numbers
- (800) 340-5158Other Phone
- (401) 727-9010
Customer Complaints
20 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Customer Reviews
11 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jennifer B
06/12/2024
Collette Response
06/21/2024
The reservation was made by **************** travel advisor on July 13, 2023. At that time of booking, our agent clearly stated that the selected tour date had already reached its maximum passenger limit and the traveler would be placed on a waiting list. While Collette understands it is disappointing the wait list did not clear, our agent set the correct expectations at the time of booking that this was a possibility. We are happy to answer any additional questions in on this matter.
Thank you,
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