ComplaintsforAAA Northeast

• Initial Complaint

  05/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I requested to be opted out of receiving marketing mailings and the company continues to harass me with with marketing mail.

  

  Business response

  05/30/2024

  I write in reply to this concern. AAA Northeast is in receipt of this, we have placed the individual on do not solicit. We have also forwarded this to AAA Missouri . 

• Initial Complaint

  05/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered AAA Roadside assistance whilst in a terrible neighborhood and had to walk/bus home because it never came. So dangerous I couldve been robbed killed or raped. Very unfortunate to have this happen next time Im report your company to the ***

  

  Business response

  05/28/2024

  I write in reply to this concern. Member is a member of AAA Michigan; member would need to contact their home club ************.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday may 24th I called to get my car towed, to my surprise I had to pay an extra 300 dollars for the tow because I was told that I had the aaa classic when I payed and currently being charged for the premier then I was told I had to wait 3 months to switch. Why am I paying for Premier and only having classic. I had to pay for a 31 mile 10 dollar per mile towing and all aaa said was "oh well, call us back in 3 months" from now, I'll just inquire about towing services from my insurance. I have receipts from my bank and AAA statements I can provide when contacted back.

  

  Business response

  05/28/2024

  I write in reply to this concern. Member is a member of ********* of S. California. Member would need to contact their home club ************.

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for the online course( Defensive Driving) on April 8th 2024.Transaction Number:29031772 Total Amount Billed:$42.95 each unit I completed I was have issues moving forward to the next unit. I had to keep repeatedly calling customer service for assistance. On the last call in to customer the representative said he will help me correct the issue. He asked me to log out then in. Once I logged in it said blocked ??. I was fed up and requested a refund. Next thing I know I received a follow up email from '*****' saying I cannot receive a refund but he can offer me a promo code. This is because I already started the course

  

  Business response

  05/17/2024

  Please forward to AAA Northeast at ******************************** for review/response.****************************************************************************

  Thank you.

  

  Business response

  05/21/2024

  I write in reply to this concern. We will reach out to the individual directly to discuss. 

• Initial Complaint

  05/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On May 2 2024 I called AAA spoke to a representative to cancel my life insurance policy the rep said that I would be receiving a check of some amount, instead I received an email stating that my payment was past due a charge of 303.00$ I called AAA rep and ask about this charge and gave me no answer. When I called to cancel the policy on May 2nd my account was payed up on April 8th for the usual monthly amount of 101.00$ my next payment would be on May 9th for 101.00$ I canceled the policy on May 2nd shortly after I had canceled the policy a sales rep by the name of **** *** of **************** Manchester Nh called me to ask why I was canceling the policy. This charges are fraudulent

  Customer response

  05/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  **************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The complaint I made to the company quoted. That they did nothing about , " Hi I am writing client Relations and support. I have been highly disappointed with your company since the beginning of January I have not used my membership at all the last time I tried to use it I put in five calls between 6:00 and 12:00 a.m. no one came the guys that were supposed to pick up my car they run a car theft ring they're well known in ********* *********** and ********* they weren't trying to tow my car through you AAA... they lied and said I had no insurance and registration when it was always registered and insured. because they wanted me to leave my car there thinking I'm a dumb woman and don't know about cars and like oh my God I don't know what to do I don't have anybody and then I come back and it's not there but it's with them so they could steal it in part out I'm going to take this to court and this is going to get real ugly. It's your fault because you contract with them I don't get over I barely call y'all. I have another roadside assistance because I can't count on you if I'm stranded you're not going to come and you have all these people that are crooked that contract with you and now you won't reimburse me my money so I'm going to go to the *** the * that the C* TB and they will reimburse my money I don't want to even have the roadside assistance I also want my membership reimbursed.I was denied that in this whole thing is bizarre. Also please stop sending me correspondence for life insurance why would I trust my life with you I literally can't trust my life and safety being left in the hood for 5 hours or you with my cars I cannot trust you."

  

  Business response

  05/09/2024

  I write in reply to this concern. Member would need to contact their home, Club AAA Mid Atlantic **************. We have also forwarded this to the member's home club. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contacted the corporate office to report the terrible customer service we received (I should say lack of) for roadside assistance. On Saturday morning (4/20/24) around 1:45 am my car broke down around ********, ******** and I proceeded to call roadside assistance- AAA. I think the operator's name was *** who asked a lot of questions about my situation. Context: The car broke down in a desolate area and I was very concerned. I gave the operator whatever info she needed, told me a AAA repair station was over 40 miles away which was not true. She said she sent out a dispatch and I should receive a text of when they would arrive but I never did. At 11:38 am (several hours later) AAA wanted to know my location. Ten hours later is unacceptable. I called the police to report my breakdown and they sent a tow truck in a timely fashion. ********************* promptly came around 2 am and towed us to AAA ***** ******** at *********************************************************. This cost $110 out of pocket for a tow that should have been part of my AAA membership. Then because it was late (4:00 am) and the repair center was closed, we had to spend for a hotel (about 4 hours) until the car shop opened. Again $150 out of pocket that didn't need to be spent. AAA never came to assist us nor answered any phone calls. I gave the corporate office courtesy before I reported this to BBB. This was inexcusable to pay for a membership and to be left hanging in a dark, desolate area at 1:45 am.As a AAA member I am paying for roadside assistance as part of my dues and no one from the company reached out to update us with the status of the tow truck. This is poor customer service and lots of money was spent out of pocket for an outside tow truck company, a hotel and rental cars that should have been part of my membership. AAA never responded to my complaint.

  

  Business response

  05/03/2024

  I write in reply to this concern. We will contact the member directly to discuss. 

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My daughter ******************** and I called AAA on 4/20/2024 at 11:58 after submitting an online request for Roadside Assistance. We were parked at *****************************, *******************. We both have AAA memberships. The steering wheel was locked and we were unable to start the car. After waiting over an hour, we contacted AAA again. We were told that given the late hour they were uncertain when someone would be available to assist us. After an hour and a half, AAA arrived and was unable to unlock the steering wheel. We were told that something was wrong was the ignition or steering column and he recommended that we call AAA again to request a tow. We called again and were told that we would be given Priority Status and someone would tow my vehicle back to **. We waited outside in the cold for over an hour and called AAA again. The customer service representative that i spoke with had no record of my prior call and stated that there was no one available to tow my vehicle and he was unable to tell me when it could happen. My daughter and i waited in the cold from 12:00am til 4:00am. We placed a total of about 8 calls and were stranded in the cold and AAA did not provide appropriate Roadside Assistance. We were forced to call an Uber and stay the nite in a sketchy hotel called ************* *************) that only accepted cash and did not provide a receipt. It was $150. We had to rent a car from ** to ** and finally arrived home on 4/21/2024 at 1pm. My car was towed home by ATA ****** and they said they were able to unlock the steering wheel. We incurred a bill of over $830.00 because AAA did not provide the appropriate ***************** I am requesting a full refund.

  

  Business response

  04/26/2024

  I write in reply to this concern. We will be in contact with the member to discuss. 

  Customer response

  04/26/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   I spoke with ******************************* yesterday after filing the complaint. She sent a lengthy follow up email with a condolence offer of $423.05. I am unsatisfied with the offer and would like a full refund of $830.00, all costs were incurred due to the negligence of AAA and their failed attempts to provide appropriate Roadside Service.

  

  Business response

  04/30/2024

  We have been in contact with the member to resolve this concern. 

  Customer response

  04/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****************************

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ive asked AAA three times for a membership card. Two times via phone and once via their online support tool. Each time I call they state they are doing everything they can for the environment and I should use the mobile app instead. I insist that I want a physical card in case I am without my phone when I am in need of their services. After going back and fourth with me for a bit, each time the customer support reps have agreed to send me one, yet I never receive it.

  

  Business response

  04/19/2024

  I write in reply to this concern: We will contact the member directly to discuss. 

  Customer response

  04/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday 4/15/2024 I called AAA for assistance with a dead battery. I had taken my dog for a walk and returned to find I had accidentally left my headlights on and my battery was dead. Upon arriving, the technician attached a battery testing device and informed me my battery was no good. This seemed impossible given that 30 minutes prior the battery had started the car with absolutely no problem. The tech then attached a portable jump box to the battery and asked me to try the key. Nothing but a couple of weak cranks and then clicking. Classic dead battery. I got out of the car and saw that the jump box was turned to thr off position. Upon notifying the tech that the jump box was off, I was assured that it was on. I was stunned. It was clear as day that the box was turned off. Not to worry! The tech said I have a battery in the truck Ill just throw it in for you! Ok. Seems unnecessary but sure. After installing the new battery, he asked how I wanted to pay the $200. I was again stunned. No price was mentioned at any point. Shame on me, I shouldve asked. I handed him a credit card in an effort to end the ordeal. I was charged. I immediately called AAA to complain about my experience. Their member relations team told me sorry, theres nothing we can do. Only AFTER my credit card was charged did I receive a text message showing the results of my battery test. The conclusion that the software had drawn was recharge the battery to full and test again. Results inconclusive. First, the tech lied about the battery health by misrepresenting the test results and did not show them to me. Second, the tech refused to jump start the car and even went so far as to lie about whether or not the machine was on, which is clearly was not. Third, the corporate response of sorry is dismissive and inappropriate. Membership cancelled.

  

  Business response

  04/17/2024

  I write in response to this concern. We will contact the member to discuss. 

  Customer response

  04/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩