Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Victor M Bulux at Victor Associates LLC to prepare and file my ******************************************** upon completion I was given the choice of direct deposit and provided my bank account number and routing number to complete the transaction. Since I had not received my refund until August, I contacted ********************************** from Victor Associates LLC to find out what was going on, when I called the *** they confirmed that my refund had already been deposited in the bank account belonging to Victor *********************************** upon my complaint with Mr ****** he offered the return of my Refund and wrote me a check in the amount of $7,659.00 dated 08/31/2024 which was returned by ************** for insufficient funds on 09/05/2024, I have been trying to contact Mr ***** since the check was returned with no response.I have to mention that Mr ***** switched my account number for his account number without my authorization.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 30th /2024 I had my taxes done by Victor Bulux Victor AssociatesA few weeks pass when Victor contacted me by phone and stated.That he had made an error when he did my taxes and to solve the problem he had to resubmit my taxes but before he can do that I need to return him my original tax refund as it was a requirement from the government I had return to him ******** by an app called Cash app. Victor then mention that the correct amount I was supposed to receive was ******** but in order for him to fix that mistake he had to return the original refund I received. Victor then mention that I was supposed to receive a check by mail. With the correct amount (********). Provided photo when the transaction was made. I have tried to contact Victor multiple times by phone, text and show up to his office and he never responds.Up to this day 8/14/24 victor has refused to refund me the correct amount (********) or the original amount *****

  Customer Answer

  Date: 08/27/2024

  I have not heard from the business in response to my complaint. Victor and associates does not respond to messages or calls 

  Business Response

  Date: 08/30/2024

  I AM IN CNTACT WITH MY ERRANDS AND EMISSIONS AT THE MOMENT TO CORRECT THIS MATTER. IF SOMETHING IS OWE TO MR ******* WE WILL MAKE SURE HE GETS HES MONEY IN THE CORRECT AMOUNT.

  Customer Answer

  Date: 09/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues /or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   Victor has said this in the past that he would pay, says a date by when the Refund should be expected and then he finds a reason why not to pay back. This situation has become frustrating as victor is very deceiving and untruthful. I ask to please close this case once Vctor has returned the money.