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Business Profile

Major Appliance Dealers

Jeffrey Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/22/24 **** came to our home to see about fixing our oven and stovetop. He said that he could fix it, he needed to look for parts. We paid him $100 for the service-call which he said he'd remove from the total. On 10/23/24 he sent a text of an image of a proposal totaling $1225. We agreed. He asked for $775 up front for parts. We send him that via Venmo with the understanding that he'd return on 11/1/24 to repair the oven. I texted him on 11/1/24 asking if he got the parts yet, and he said no and asked to reschedule the following week. We never heard back from him. I sent him a text on 11/11/24 asking if there was any word on the parts. No response. I sent another text asking the same today 11/12/24, no response. My final text was telling him that I'm filing with you.

    Customer Answer

    Date: 11/26/2024

    I have heard from this business. He contacted me after I sent him a pic of how easy small claims court is. He said he would send us the parts and a check but we havent received anything. 

  • Initial Complaint

    Date:09/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July10, 2024 Jeffrey ****** visited our home to provide service on a Kitchen Aid refrigerator "in the door ice maker" At that time we paid him $675.00. He returned on July 25, replaced several parts, collected another $684.00 and said it should produce ice cubes in 24 hours or less. It DID NOT. I provided him with the Kitchen Aid tech support toll free number and he was told the wrong board was used. Received a call from Jeffrey several weeks ago, stating he had the correct board and gave me an appointment date. HE NEVER SHOWED UP, NEVER PHONED AND NEVER TEXTED. HE PRESENTLHY DOES NOT RETRN MY PHONE CALLS.

Jeffrey Appliances is NOT a BBB Accredited Business.

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