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Business ProfileforCorreira Brothers' Moving & Storage
Overview
Business Details
- Location of This Business
- 85 Academy Ave, Providence, RI 02908-5323
- BBB File Opened:
- 12/6/2011
- Years in Business:
- 15
- Business Started:
- 4/1/2009
- Business Incorporated:
- 7/13/2016
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Number of Employees:
- 20
- Alternate Business Name
- Correira Bros. LLC
- Business Management
- Mr. Raymond Correira, Manager
- Contact Information
Principal
- Mr. Raymond Correira, Manager
Customer Contact
- Mr. Raymond Correira, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Mackenzie M
07/03/2024
![](https://m.bbb.org/prod/ProfileImages/5ad0b5c7-c3da-4aee-a439-87ea33e98d35.png?tx=w_46)
Correira Brothers' Moving & Storage Response
07/04/2024
We sincerely apologize for the inconvenience you experienced. We take your feedback very seriously and want to address each of your concerns.
First and foremost, we regret that our team arrived later than expected. Our arrival window is designed to account for unforeseen circumstances, but we understand how frustrating delays can be. We strive to communicate this clearly in our contract, and we apologize if it was not made clear to you.
Regarding the communication issues, we made several attempts to contact you; however, it appears that your phone was set to block calls from unknown numbers, causing our calls to go straight to voicemail. We regret any frustration this caused and appreciate your patience. Moving forward, we will explore additional ways to ensure timely updates, especially for customers with similar phone settings.
Concerning the payment process, we want to clarify that our refusal to process your mothers credit card was not intended to cause any inconvenience. Given the nature of your claimed job in cyber security and the threats made, our team acted out of caution to protect both parties. We apologize if this was not communicated effectively and for any confusion it may have caused regarding alternative payment methods.
**** and the rest of our team are committed to providing professional and respectful service. We are sorry to hear that your interaction did not reflect this commitment. We will address this internally to ensure better customer service in the future.
We value your feedback and regret that your experience with us was unsatisfactory. We are taking steps to improve our services and communication. If you would like to discuss this further or give us another chance to make things right, please contact us directly at ************.
Thank you for bringing these issues to our attention.
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