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Business Profile

Signs

Providence Hand Painted Signs by Salvi's

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ****** on June 1, 2023 and provided picture of a sign I wanted repainted. ****** said he could do the job and I dropped off the sign at his address on June 4. He said it would only take a few days and he could inform me of the progress. On Sunday June 11, I contacted ****** to find out the status of the job. He replied that it was almost ready, probably by Tues or Wed. I didn't hear from him again so I contacted him on June 22 with no reply. On June 26 I contacted him again and he said he had been busy with a family situation and that he would be back in town on Sun July 1 and the sign would be done by Wed July 5. On July 6, I contacted ****** again and said that I needed to pick up the sign by the weekend. On July 11, he stated that he was still out of town, more back and forth. He said he would send it to me. I gave him my address but never received my sign. Communication has stopped. It is August 7 and he still has my sign and won't talk to me. I just want the sign back even if he hasn't worked on it.

    Customer Answer

    Date: 08/19/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 08/20/2023

    Im responding to the above complaint case that was filed by ********************   ***** complaint is 1/2 true.  First, She did drop off a 7x24 tin Home Goods sign that she wanted repainted.   Ive had a death in our family that has taken me out of state for that past 2 months.  I was getting ready to mail back to her the sign when I left.  Secondly and most importantly I NEVER TOOK ANY MONEY FROM HER, I DONT OWE HER ANY MONEY.   I just need her address so I can send her sign back.  I inadvertently deleted her texts so I have no idea what her contact info is.  This complaint to the BBB was unnecessary for a $7.99 cheap sign.   

    Customer Answer

    Date: 08/21/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Please send the sign back to me at the following address: US Custom House, ********************************************************, attn: ******************

    If I receive the sign, then we can close this complaint.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ***

     

     

    Business Response

    Date: 08/23/2023

    Heres the tracking number for ***************** so I dont have to hear from her that I didnt send back her cheap Home Goods sign.  As I said, no money was ever exchanged.

Providence Hand Painted Signs by Salvi's is NOT a BBB Accredited Business.

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