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Business Profile

Used and Rebuilt Auto Parts

Capital City Auto Salvage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car part from this place the part was defective and asked the owner or manager to replace the part or the money back, the gentleman ask me to leave his store and hang the part where can able to see it everyday and took off his shirt and showed me his gun.

    Business Response

    Date: 01/07/2025

    To better understand and address your complaint, its important to clarify a few key details. Could you please specify which car part you purchased, the date of the transaction, and the exact issue you encountered with the part? The return policy, which is outlined on the back of the receipt, clearly states which parts will be replaced. However, your statement regarding the shirt being removed and a gun being shown is concerning. This type of behavior is completely inappropriate and would not be tolerated in our establishment. We take such matters seriously, so in order to properly investigate and address your complaint, we kindly ask that you provide more precise information. Thank you for your time and cooperation."

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a lower control arm for a 2015 Acura mdx for capital city auto salvage . After trying to install the I noticed the bushing was broken . I subsequently returned the part for a replacement or refund . The front desk person called the owner to resolve the issue . He was very rude and stated you do know this is a used part right ? And I said yes but I dont expect to buy a broken part . He then asked the front desk to look for a replacement for me . But unfortunately they didnt have a replacement so I was offered store credit or par another $75 for a different part they have to order . I rejected the offer and told them to either refund me or give me another part for the same price . The owner stated he never guaranteed the part so Ill have to either take the part like that or I lonely get a store credit and hes not refunding my money . I stated it was not my fault that they sold a broken part and I should be refunded or given another part but he refused to refund my money and only gave me store credit . I think this is an unethical business practice and I was told hes onow for doing dubious things like this

    Business Response

    Date: 06/13/2023

    ************** did purchase a lower control arm for a 2015 Acura MDX from Capital City Salvage on 
    June 12, 2023.  A few hours later ************** returned and stated that the bushing was worn out.  The front desk person explained our policy to ************** but then had to get the owner involved.  The owner had to use pliers to see what ************** was referring to and the only thing he could do is replace it.  We searched our database for a replacement however we didn't have one.  We informed ************** that we could order him one from another location but it would cost an additional $75.00.  The original part we sold was priced at $150 however since we didn't have another one available, we could order one for an additional $75.00 or give him a credit. Our policy here is that we will replace or provide credit to any part that might have an issue.

    ************** was informed that this is a used part, the part came from a working vehicle but it's NOT new.  The owner wasn't rude however he had to explain that it's a used part.  Every customer gets to see the product prior to walking out of the shop.  There is no intention to sell broken parts however after you look at the product and pay for the product and leave the shop you then own the product.  Just like a dealership with a new product- they don't accept returns especially on an opened product.   Again, just like ************** stated in his opening sentence....I purchased a lower control arm for a 2015 Acura mdx for capital city auto salvage.  
    A salvage yard sells used parts they are working parts but they are NOT new parts.  It wasn't a new product.

    Customer Answer

    Date: 06/13/2023

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    Oluwaseun

     

     

Capital City Auto Salvage is NOT a BBB Accredited Business.

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