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Business Profile

Gas Station

West Shore Service Center, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had my nephews car towed to West Shore Service, **** on 688 West Shore Rd. *******, R.I. We were told that the car needed a starter which was going to cost 750 and you need to bring me 550 right now so I did. He was referred to me by a very close friend who is shocked by the treatment I received. A few days later he called said ok the starter's in now you need a sensor another 600, so I told him put the car back together we will have it towed out of there which we did. After 750 the car still did not start. Towed it out of there. Two weeks later had it towed to a good place found out never needed a sensor and all the wires were unplugged. The whole inside of the car had to be taken apart to put the wires back together. This man should refund my money it cost over four hundred dollars more and he never got the car started he does deserve 750 300 maybe. Thank you ******************************* ************ ******************************************

    Business Response

    Date: 04/24/2024

    See attached response 

  • Initial Complaint

    Date:04/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husbands truck was brought to ***** at West Shore Gas late August early September 2021. He collected $2500 and took it apart. He requested another $2500 to put it back together. The truck is currently apart and no more work has been done. He has a total of $5000 and nothing helps. He has been making excuses and not returning phone calls. Since the truck is apart it cannot be moved. This is totally frustrating and feel he is giving us the run around. This is causing ill health to both of us. The inspection sticker was September 2021. Please advise as to what may be done to resolve this issue. Thank you in advance! ***************** *************

West Shore Service Center, Inc. is NOT a BBB Accredited Business.

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