Business ProfileforAudi Warwick

1. I leased a Q3 from this dealership in June of 2018. In June of 2021, I set an appointment to buy out the vehicle at the end of the lease. When I arrived for my appointment, I was told by my salesperson (***************************) that service ***** was too busy to complete the inspection and required paperwork, and that I would have to do the transaction on my own through the 800#.2. On 6/25/21, I purchased my vehicle for $23,682.50. **** of Sale is available.3. When the title had not arrived by August, I began calling Audi at ************. Each month since August, I called and was given the run around: the title with no signature required for delivery was lost/stolen, a duplicate title would be issued in September/October/November,/December. I could file for a duplicate with the ***** myself, etc.4. On my visits to the **** I was told that I cannot apply for the duplicate title, Audi/VW Leasing is the only one that can. I also cannot register my vehicle without the title. Because of this, I have a vehicle that is undriveable and fees/interest accruing with the *** and ******************.5. 2/3/21, after another visit to the *** where they told me that NO duplicate title has been applied for at any time, I went to the dealership where I met with ***************************, who was very nice, but informed me that there was little he could do to help because the dealership is "Penske not Audi". On 2/3/21 I also emailed the General Manager *********************** asking for a resolution and received no response.