ComplaintsforPease & Curren Incorporated

• Initial Complaint

  05/05/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I didn't report this issue earlier, hoping they would remedy the situation. The start of this incident is 12/16/2022.I have sent them material for refining before, last time in 2006. Being satisfied with the results then, I decided to repeat. This time however, it's different. On 12/16/2022, I shipped them floor sweeps, some bench sweeps and polishing dust, in a keg that was provided by them and with their ***** label emailed to me by ******** ******. It was accumulating since 2006. On 11/21/2022 and 12/1/2022, I received emails from ************************* and ******** ****** respectively, with an attachment confirming the receipt of the keg with the said content, signed by **************** Curren, III. On 12/15/2022, an email from ********, with an attached settlement report, states: Net Weight **** lbs. and A.B. (After Burn) Weight 7.8 lbs. and recoverable metals: Gold ***** **** ounces and Silver **** ounces. I was extremely upset and called right away, ******** said that they already shipped the gold, even though, I had made it very clear beforehand, that they should call me first. I got through to ***** Curren, told him I will not accept the package. Having checked their reviews only now, I told him if one person complains it's an opinion, when several complain, it's a consensus. He said he'll look into it. He didn't call back. I left him a message the next day and wrote an email asking for explanation. I indicated that I could have sold the dust for $500 a pound and get $9000 plus, but always refined the metal to cycle it back into the shop. He said he was looking at the 2006 settlement, when they sent me 4.5 ounces of metal for 12 lbs. of material. I asked him several times to email me that statement, together with a picture of the keg with the seal intact, but he never did. They put his father *** on the phone. He said "This is what you get, the case is closed! We don't want to work with you anymore." Instead of $9000+, they want to send me $259.24 in gold. Docs Attached.

  Customer response

  05/16/2023

  I have not heard from the business in response to my complaint. In fact the owners are not even answering my calls.

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sent 28 ounces of pure 24K gold to this company and they claimed it wasn't pure gold. It is brand new dental gold that wasn't used in any way, no scrap metal, all new metal. After they refined it, they told me it was only 24 ounces of gold and I was underpaid by about $8,000. I contacted the company and and no one seemed to want to help me. I spoke to a person who I assume is the owner and nothing was done, my complaint was ignored. They told me that the company I got the gold from is lying about the gold content but this is a reputable company that has been in business for well over 300 years. I know this not to be true since I spoke to the company I purchased the gold from and they said the content listed is 100% accurate because this metal is to be used in an person's body and they are required to be 100% accurate by law. Please help me resolve my problem with this dishonest company. Thank You

  

  Business response

  06/08/2022

  See attached response 

  Customer response

  06/09/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Suleiman

   

  Hi, Yes I spoke to the owner from Pease & Curren and he is the one who recommended that I talk to the company that I purchased my 28 oz. of gold from and give him the person's phone number who I spoke with and he will call and speak to him on my behalf. One month passes buy and he never contacts me, I am assuming that he doesn't care and doesn't bother to contact me. He eventually contacts me a month later once he sees that I filed an complaint with the BBB but never before until I filed my complaint. I called his company many times and left messages and he never returned my calls until he sees the complaint. They lost nothing in this process, if anything, they gained over $8000 in profit off of the pure gold dental alloy I sent them. I am the small guy here and they are the milti-million dollar company that is making their money dishonestly. This is my first time and my last time that I do business with Pease & Curren and I will make sure all my colleagues know how they are and never to do business with them. I attached the gold content of the dental gold that I sent that is *** regulated which is 100% accurate because this metal goes in a person's mouth and has to be compatible to the human body. I stand by what I said that Pease & Curren is a dishonest company and they will continue doing this to other customers unless the little guy stands up and defends themselves. I'm sure nothing will come of this but I just want to warn other consumers and to beware and be aware of this dishonest company. Thank You, Suleiman

   

   

  

  Business response

  06/13/2022

  See attached 

  Customer response

  06/13/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Suleiman

  Pease & Curren can claim what they want but I know the truth and so do they but they will not admit to what they did because they will be exposed the dishonest company that they are. Either the entire company is dishonest or employees that work there are dishonest or maybe a combination of the two. I cannot prove anything but all I can is state the facts and hope the public take my warning. I have nothing to gain, I already lost over $8000 but I just don't want to this to happen to anyone else. I'm not the huge company Pease & Curren are and I can't afford the fancy lawyers that they have working for them but all I can do is speak the truth. They do not sympathize with anyone other than themselves. Everyone, just be careful and be aware of this company. I'm the little guy that has nothing to gain, I've already lost but I believe in karma. Thank You

   

• Initial Complaint

  08/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear Sirs,In the middle of July of this year I contacted *************************** about refining some precious metal scraps for me. I spoke with ***** Curren. He told me that there would be a $150.00 refining fee and if I sold the metals to him he would pay 90% of the current of silver price and 98% of the current price of gold.I said I wanted my refined silver returned. He said he could not do that as they had already been sold to the bank. I never gave him permission verbally or in writing to sell my metals. I was never told that I could not get my refined metal back or that I had to sell it to him. There name says they are refiners of precious metals not buyers. On their web-sight it states under terms and conditions:continued in supporting documents upload file RI BBB complaint

  

  Business response

  08/31/2021

  See attached 

  Customer response

  09/23/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  
  In response to Mr. ********************'s reply to my complaint. It is filled with his version of the facts which do not accurately reflect the conversations I had with him about refining my metals.
  
  The company name says they are metal refiners not metal buyers. I was never told I had to sell my refined metals to him. As I previously stated Mr. ******************** told me that there would be a $150.00 refining fee and if wanted to sell them the silver they would pay 90% of the spot price of silver. I told him that was not acceptable as It would cost me at least 20%over spot to replace the metals. So now he is holding my silver in ****** while trying to force me to sell them to him.
  
  On their web-sight it states under terms and conditions:
  
  3) Based on the settlement assay, with its various components, final settlement is reached by agreement between customer and ********************** & ********************.  Pease & ******************** makes an offer to customer based on the settlement assay, with its various components.  The seller then, as its free act and deed, accepts or rejects Pease & ********************s offer.
  
  I rejected his offer. I never agreed verbally or in writing to sell them my metals nor was I advised of such.
  
  As soon as metals were refined I told him I wouldn't sell my silver at his price and asked him to return them to me.
  
  In addition to not returning my silver he has also charged me and additional $150.00 refining fee for total refining charges of $300.00.
  
  What right does he have to keep assets that belong to me? I should not have to contact the BBB to have him return my property that does not not belong to him. I am attaching a copy of my registered letter to ***** demanding the return of my silver in the refined state I paid for.
  
  Thank you for your help in resolving this situation.
  
  ***************** 

  

  Business response

  09/30/2021

  See attached response 

  Customer response

  10/03/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear BBB,

  
  

  In regards to ****************** response  dated Aug. 30th. I reject his claims and excuses for not returning the silver I sent him at the end of July for the following reasons:
  

   He says he is following industry standards yet his own website states:

  • Dont hold your refining because you think the prices of precious metals are going up. "Have your metals refined and held by the refiner or returned to you" 

  • The link from his website stating the  above: https://peaseandcurren.com/precious-metal-refining-dos-donts/

  • I have asked him repeatedly to return my silver, Now he states that is not possible but does not state why.

  • He knew this was the first time I had used a refiner and he made it very clear that they would charge me a $150.00 refining fee and If I chose to sell the refined metals he would pay 90% of the current spot rice of silver.

  • If sold him my silver based on Friday 10-1-21 closing spot price I would get $20.37 per ounce.

  • If I went to buy that same ounce it would cost me $26.00. per ounce.

  • I refused his offer and told him I wanted my refined silver back which I paid him $150.00 to do.

  • **************** is trying to defraud me out of $5.69 per ounce by refusing to return my 48 ounces of refined silver.

  • He has no legal or factual bases for with holding my silver from me.

  • He keeps saying everything was explained to me. He never explained anything to me other that what I have consistently maintained. His statements to the contrary are totally false and are based in his self interests.

  •  If he is concerned that I am unhappy then all he has to do is return my silver.

  • He has yet to offer a clear and factual reason why he has not returned my refined metal.

  • He has also charged me an additional $150.00 refining fee without prior notice or reason for the extra charge.  

  • Thanks for your consideration,

  • *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩