21 Customer Reviews
Review from Barbra M
5 stars08/29/2024
I received a gift card for an order from SquadLocker and when I went through the order fields, didn't fill it in correctly. Gian from SquadLocker responded to my email request for help right away, voiding my initial transaction so that I could start over and still use my gift card. Appreciate the quick and clear response and assistance from Gian!
SquadLocker, Inc. Response
08/30/2024
Thank you so much for your kind words! We're thrilled to hear that **** was able to assist you promptly. We strive to provide clear and efficient support, so it's wonderful to know that you had a positive experience. If you need any further assistance in the future, please don't hesitate to reach out. Enjoy your SquadLocker purchase!Review from Sharla G
5 stars08/05/2024
I recently ordered gear for my son for his baseball team. The sizes were a little smaller than expected. I reached out to costumer service and ****** messaged me back the next day. She was super helpful in getting me better fitting gear. Couldn't be happier with this experience. Awesome customer service!SquadLocker, Inc. Response
08/07/2024
Thank you for your kind words! We're thrilled to hear about your positive experience with our customer service team. ****** will be delighted to know she was able to assist you effectively. We strive to ensure our customers are satisfied and that any issues are resolved promptly. We're glad we could help get your son the right gear for his baseball team. Thanks again for choosing us, and we look forward to serving you in the future!Review from Kellen W
5 stars05/15/2024
Our company has been using Squad Locker for a few years and their customer service is fantastic and when issues do rarely arise, they are attentive and make everything right.Review from Julie R
5 stars01/16/2024
I contacted customer service through email about a concern I had with my order and ****** was a great help. She sent me a response with a solution to my concern. The quality of the clothes I received are great and I will definitely be ordering from them in the future.SquadLocker, Inc. Response
01/17/2024
*****,
Thank you for sharing your experience with SquadLocker. I am so happy to hear that ****** was able to help you with your concern and that you are satisfied with the items received. We are here to help with any questions or concerns.
Thanks again!
*******
Review from Dawn D
5 stars12/20/2023
Great customer service. There was a mistake on my order. I sent an email and ***** K apologized and corrected it on the same business day. Unheard of these days. I'll do business with them again.SquadLocker, Inc. Response
12/21/2023
****,
Thank you for taking the time to review your experience with us and for allowing us to make things right for you!
Happy Holidays!
*******
Review from Bonnie C
5 stars12/05/2023
I am very impressed with the personal customer service I received from ****. I look forward to seeing the product I ordered.SquadLocker, Inc. Response
12/05/2023
Thank you ****** for taking the time to share your experience with us, we greatly appreciate it.
Thank you,
*******
Review from Hui K
1 star10/24/2023
I placed an order on 9/20 for two items. This is my second time ordering personal items for my childs uniform. Last time we had the same issue of our shipping being delayed over two weeks. This time around I ordered early thinking a month should be enough time to get our order in time in case the delayed shipping again. Its been over a month and I still havent received our orders. I emailed and called but all you get are automated messages. This is so frustrating as I wish I had other options to order school attire but we are a private school and our school seems to work with them. I will continue to address this issue to our school and see if they can provide other stores or businesses we can work with for parents wanting to order few school items. Dont order single or few items ** they only make bulk orders a priority.SquadLocker, Inc. Response
10/24/2023
***,
Our apologies for the delay. An email was sent out ahead of your ship date informing you of our delay and your new ship date of 10/25/23. Your order is currently on the production floor and expected to ship tomorrow as scheduled. As soon as the order ships, you will receive an email with the tracking details.
I have reviewed your five orders and I do see that last September we were delayed 4 business days in fulfilling your order. The other three orders placed were shipped as agreed. The date we provide at checkout is an estimated ship date and we do our best to ship by that date. This year we communicated our delay as we were aware that our recent conversion delays would impact your order.
Thank you for your understanding,
*******
Review from Luanne N
1 star10/11/2023
TERRIBLE. impossible to get a human being on the phone, must communicate via email. You MIGHT get a response maybe 5 business days later. Tried using the live chat - no one answers! Took THREE MONTHS for us to receive our order! UNACCEPTABLE! HOW CAN YOU RUN A BUSINESS WITHOUT PHONES???? There is something VERY wrong here! WOULD NEVER USE THIS COMPANY AGAIN!!! They need to be shut down - had no idea there were so many complaints!SquadLocker, Inc. Response
10/12/2023
******,
I apologize for the negative experience you had. The delays we experienced with orders these last two months were a direct result of a recent conversion. These order delays have caused a very high increase in service requests and my team and I are working to respond to everyone as quickly as we can. Phones were shut off last October and have not been an issue as our response time is typically 1-2 business days max. I apologize that you experienced these delays with your order and our service response.
Thank you,
*******
Review from Lisa R
3 stars10/11/2023
SqaudLocker updated system interface has created significant delays with our order. I have received a few updates on shipping windows but the length of time it's taking to receive orders has been frustrating to say the least. I did reach out to customer service for an update and received an amazing follow up from ****. He replied to my inquiry and helped to make the situation more tolerable. As I am frustrated that I still don't have my gear, I am appreciate the **** took the time to address my situation and give me more concrete details regarding my multiple orders. Had it not been for his customer service, I would have considered moving on from SquadLocker. However, due to his emphatic response, I will give the company one more shot. Thanks **** for helping me with my questions!SquadLocker, Inc. Response
10/12/2023
****,
Thank you for your patience and understanding. We apologize for the delays you and your organization have experienced. I am so happy to hear that **** was able to assist you. Please reply to your thread with **** if you have any additional questions or concerns we can assist with.
Review from Christopher q
1 star10/10/2023
Should have known better wish I would have seen these reviews and I will tell my organization that they are basically a scam take your money and do not live up to their end, they have no phone number to talk to anyone should be out of business!!SquadLocker, Inc. Response
10/11/2023
Hello *****,
I am sorry that you were unable to reach us by phone, we have been email only for over a year. Due to extremely high volumes due to delays with a recent conversion we do have extended response times on emails. Your emails, as this review do not clarify your request. I am assuming you received our proactive communication of your order shipping later than originally anticipated.
If you could please contact me directly at *********************************** I would be happy to work with you on either canceling the order or working to ship it by October 17th.
I look forward to hearing from you so I can assist.
Thank you,
*******
Customer Review Rating
Average of 21 Customer Reviews
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