Reviews

Review Details

• Review fromKristina L

  Date: 04/30/2025

  1 star

  Kristina L

  Date: 04/30/2025

  **************** was ok, but the quality of the clothing is atrocious for it's price. I can get a higher quality t-shirt/ shorts at ******* for 1/4 what I paid here. Our school tennis team had a store to order uniforms. The "tennis shorts" don't have a pocket. The black "sports fabric" is nearly see-through and strangely rough when expected to be smooth. The white t-shirt is just as bad. I would expect this quality if I were paying about $5 per item, but not at $30-40 per item. I'd give it negative stars if I could.
  

  SquadLocker, Inc.

  Date: 05/05/2025

  ********,

  Thank you for your feedback. Im sorry to hear that you were disappointed with the quality of the items receivedwe understand how frustrating that can be, especially when ordering uniforms for a team.
  To clarify a few details: we did provide a courtesy code for a replacement shirt, as the original order was placed in grey but needed in white. This was due to a customer selection error, and we were happy to assist. Regarding the shorts, pocketed options are not currently listed on your storefront, but wed be glad to help add those if thats something youd like moving forward.
  As for pricing, our model is based on single-unit, made-to-order production with no minimums required. This can affect price per item, but it allows for flexibility and convenience for team families ordering individually.
  A return label was issued to you on 4/30, and were happy to process the courtesy refund ***** had approved once the return is received. If the return label didnt arrive, please reach out to ***** through your current case, and shell be glad to send a new one your way.

   

  Thank you,

  *******

• Review fromEmily M

  Date: 12/09/2024

  1 star

  Emily M

  Date: 12/09/2024

  Squadlocker claims that poor quality reversible shorts for our town basketball teams are produced correctly based on a mockup by our organization, but there is nothing about this design that is reversible. There is a permanent label on the white side, and the design just looks see through. Getting through to customer service was a multi step process. First chat then email. The gas lighting is disappointing as well. Telling me to simply change one thing or just do another when telling me how to make the shorts reversible is condescending and insulting. ***** this company!
  

  SquadLocker, Inc.

  Date: 12/23/2024

  Im truly sorry to hear that the items you received did not meet your expectations. When the concern about the reversibility of the shorts was brought to our attention, we carefully reviewed the order details and confirmed that the items were produced correctly based on the approval from your stores administrator.
  We also reached out to the administrator to offer adjustments to the shorts, but the decision was made to proceed as it was originally designed. While the items were produced as requested, I understand how disappointing it can be when the final product doesnt align with your expectations, and I apologize for any frustration this has caused.

• Review fromAmy A

  Date: 09/23/2024

  1 star

  Amy A

  Date: 09/23/2024

  My school that I work had opened an online store with Squadlocker a few years back. I purchased items from the store and then began to receive emails advertising apparel for my school. I did not have any issue with this until about a month ago when Squadlocker changed the way their email appears in my inbox from "Squadlocker" to the name of my elementary school. I kept thinking I was receiving communication from my school. When I would click on it, it was actually an advertisement/promotion from Squadlocker. This is an incredibly deceptive practice and may result in families and/or staff ignoring our school's future emails, thinking it may just be more spam. I contacted them to demand that this praxis cease. It was very hard to get them to close our account. I had to communicate via chat as they do not have phone lines any longer. Not only is this a deceptive practice, but it's fraudulent to pretend to be our school. They will never be receiving my business again.
  

  SquadLocker, Inc.

  Date: 09/25/2024

  Hi ***,

  At SquadLocker, weve been working to spotlight the stores, organizations, and brands we support, as we see ourselves as a platform that enhances their visibility through custom apparel. Using the school name in our emails is intended to help shoppers quickly identify promotions from their specific stores, not to mislead. We sincerely apologize if this caused any confusion or concern. Our goal is always to support the organizations and their communities.

  We appreciate your feedback and are here if you have any further questions.

• Review fromBarbra M

  Date: 08/29/2024

  5 stars

  Barbra M

  Date: 08/29/2024

  I received a gift card for an order from SquadLocker and when I went through the order fields, didn't fill it in correctly. Gian from SquadLocker responded to my email request for help right away, voiding my initial transaction so that I could start over and still use my gift card. Appreciate the quick and clear response and assistance from Gian!
  

  SquadLocker, Inc.

  Date: 08/30/2024

  Thank you so much for your kind words! We're thrilled to hear that **** was able to assist you promptly. We strive to provide clear and efficient support, so it's wonderful to know that you had a positive experience. If you need any further assistance in the future, please don't hesitate to reach out. Enjoy your SquadLocker purchase!

• Review fromSharla G

  Date: 08/05/2024

  5 stars

  Sharla G

  Date: 08/05/2024

  I recently ordered gear for my son for his baseball team. The sizes were a little smaller than expected. I reached out to costumer service and ****** messaged me back the next day. She was super helpful in getting me better fitting gear. Couldn't be happier with this experience. Awesome customer service!
  

  SquadLocker, Inc.

  Date: 08/07/2024

  Thank you for your kind words! We're thrilled to hear about your positive experience with our customer service team. ****** will be delighted to know she was able to assist you effectively. We strive to ensure our customers are satisfied and that any issues are resolved promptly. We're glad we could help get your son the right gear for his baseball team. Thanks again for choosing us, and we look forward to serving you in the future!

• Review fromKellen W

  Date: 05/15/2024

  5 stars
  Our company has been using Squad Locker for a few years and their customer service is fantastic and when issues do rarely arise, they are attentive and make everything right.

• Review fromJulie R

  Date: 01/16/2024

  5 stars

  Julie R

  Date: 01/16/2024

  I contacted customer service through email about a concern I had with my order and ****** was a great help. She sent me a response with a solution to my concern. The quality of the clothes I received are great and I will definitely be ordering from them in the future.
  

  SquadLocker, Inc.

  Date: 01/17/2024

  *****,

  Thank you for sharing your experience with SquadLocker.  I am so happy to hear that ****** was able to help you with your concern and that you are satisfied with the items received.  We are here to help with any questions or concerns.

   

  Thanks again!

  *******

• Review fromDawn D

  Date: 12/20/2023

  5 stars

  Dawn D

  Date: 12/20/2023

  Great customer service. There was a mistake on my order. I sent an email and ***** K apologized and corrected it on the same business day. Unheard of these days. I'll do business with them again.
  

  SquadLocker, Inc.

  Date: 12/21/2023

  ****,

  Thank you for taking the time to review your experience with us and for allowing us to make things right for you! 

   

  Happy Holidays!

  *******

• Review fromBonnie C

  Date: 12/05/2023

  5 stars

  Bonnie C

  Date: 12/05/2023

  I am very impressed with the personal customer service I received from ****. I look forward to seeing the product I ordered.
  

  SquadLocker, Inc.

  Date: 12/05/2023

  Thank you ****** for taking the time to share your experience with us, we greatly appreciate it.

  Thank you,

  *******

• Review fromHui K

  Date: 10/24/2023

  1 star

  Hui K

  Date: 10/24/2023

  I placed an order on 9/20 for two items. This is my second time ordering personal items for my childs uniform. Last time we had the same issue of our shipping being delayed over two weeks. This time around I ordered early thinking a month should be enough time to get our order in time in case the delayed shipping again. Its been over a month and I still havent received our orders. I emailed and called but all you get are automated messages. This is so frustrating as I wish I had other options to order school attire but we are a private school and our school seems to work with them. I will continue to address this issue to our school and see if they can provide other stores or businesses we can work with for parents wanting to order few school items. Dont order single or few items ** they only make bulk orders a priority.
  

  SquadLocker, Inc.

  Date: 10/24/2023

  ***,

  Our apologies for the delay.  An email was sent out ahead of your ship date informing you of our delay and your new ship date of 10/25/23.  Your order is currently on the production floor and expected to ship tomorrow as scheduled.  As soon as the order ships, you will receive an email with the tracking details.

  I have reviewed your five orders and I do see that last September we were delayed 4 business days in fulfilling your order.  The other three orders placed were shipped as agreed.  The date we provide at checkout is an estimated ship date and we do our best to ship by that date.  This year we communicated our delay as we were aware that our recent conversion delays would impact your order.  

   

  Thank you for your understanding,

  *******