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Business Profile

Used Car Dealers

Sandy Lane Auto Sales and Repair

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I leased a vehicle from ***** of Sandy Lane late April 2022. He told me that my car needed needed CV joint repair he kept my car for days after purchase however nothing was done to my car he allowed me to get my car and insured me due to Covid things are backed up and orders are taking longer than normal hi continued to call ***** and inquire about my piece/repair because I did not want my ********************************************************************************************************************************************************************************************** any information you can provide . to prevent any further damage to my car I went in long and had it repaired at another dealership there was no hold up on the piece there it took about seven days after that I drove my car for 2 1/2 weeks it completely shut down had ignition replaced to no avail. I then had it towed to official Land Rover dealership for a diagnosis and the vehicle requires ******* in repairs. ***** understood his errors I assumed and told me to tow back to him. My car has been there since June 7th. Barely no response from them when I do call Im Still being told theyre waiting for piece with the prior history of this dealership from other customers and now my current experience after spending two grand myself Im seeking a resolution as I was in a auto accident prior to purchase of this vehicle and have no transportation for my family to get to school. Im seeking repair within a week or the ******* to get repaired honestly and efficiently at Land Rover mechanic. Thanks

    Customer Answer

    Date: 08/22/2022

    I have not heard from the business in response to my complaint since the first day complaint was made. He did respond on day 1 asking for more time but here it is two weeks later and I'm in the exact same place with no progression and no car. Since May I've only driven car for 13 days all other days it's been in various shops.

     

Sandy Lane Auto Sales and Repair is NOT a BBB Accredited Business.

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