We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Stereos

Sound FX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    04/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hi, I had SoundFx install a radio and remote start. Whoever worked on my truck disabled my factory USB and AUX ports. They also ran the wire from the radio to my floor, thats where they want me plug my phone in as well. The damage to my door was from a heat gun or torch. It burned all the way through the paint to the metal. Its about the size of a dime and perfectly round.The manager took pictures and I was told he would get back to me. He never called me back. *** called at least ***** times, emailed the president of the company, and showed up in person. At this time, they keep blowing me off and not responding. Is there anything you can do to get these issues resolved ? Thank you,******

    Business response

    04/26/2024

    Yes, that is correct, the factory USB ports and AUX adaptors do not function in this particular situation per manufacturer. This was discussed with the client. An alternative option was discussed but was refused. The radio is 100% wireless further negating the need to retain the ports. 

    No damage was done to the door while in our work area. The security camera was reviewed as a precuationary measure. As the picture shows, it is a near perfect circle. It also shows how the paint is lifting off at the 12 O'clock position, which most likely was from the result of paitless dent removal (glue method). 

    If  we have had in fact damaged the vehilce he would have been notified and it would be rectified, and that is our policy. 

    Thank you. 

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 32

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

339 Quaker Ln

West Warwick, RI 02893-2122

Get Directions
Visit Website
(401) 589-5530

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.