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Business Profile

Doctor Referral

Prime Healthcare Services-Landmark, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doctor Referral.

Complaints

This profile includes complaints for Prime Healthcare Services-Landmark, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prime Healthcare Services-Landmark, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 7/17/2024 Transaction amount for bill I paid in full: $341.20 (with proof of receipt from Prime Healthcare and my bank statement)Nature of dispute: Once I paid my bill in full on the online My Chart Portal, it then immediately stated that I only paid $144.30, although my receipt says $341.20 as well as the money has been pulled from my bank account with proof of that as well. My portal states that I still owe the remaining balance of $196.90.Account #: ************ I have been calling for 5 weeks straight, several times a week, to discuss with the billing department this issue. I have mailed over the proof of receipt (as they requested,) as well as have faxed on three different occasions (as they requested,) and they state that they "never received it." I was promised to have several supervisors call me back on this issue with no calls ever received. No agent has been able to help this issue, and I keep getting redirected and told to wait "two additional weeks for processing" even though they claim to never receive my proof of receipt. I have waited 5 weeks now with all documentation in many forms provided. No one has gotten back to me, and no one has provided a solution. They continue to bill me for other services but have yet to resolve this issue.

    • Initial Complaint

      Date:03/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited my physician's office on 10/26/2022 and paid my copay in-person. I was told by the front desk that I had a credit of $21.80, so I only owed $3.20 (my copay is typically $25), which is what I paid. Months later, I began receiving bills in the mail for the $21.80, listed as an outstanding balance. I have attempted numerous times to address the issue, both in-person and over the phone, but it has not been resolved. I have been given various contact numbers by the office personnel, physician assistant, and the billing statements. I received a call back once, on 11/16/23, by a person named *****, who said she would look into it and get back to me. I have never heard from her since then. I continue to call and leave messages for the billing department about once every other week, and no one ever answers the phone or returns my messages. I continue to receive this bill in the mail twice per month. At this point it is harassment with no recourse. I would just like the bills to stop and the credit to be honored, based on what I was told by their office back in October 2022.

      Customer Answer

      Date: 04/02/2024

      I have not heard from the business in response to my complaint. This is the main issue, that they are unresponsive and thus I have been unable resolve the issue. 

    Prime Healthcare Services-Landmark, LLC is NOT a BBB Accredited Business.

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