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Business Profile

Fitness Center

Gold's Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Gold's Gym's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gold's Gym has 2 locations, listed below.

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    • Gold's Gym

      3793 Clemson Blvd Anderson, SC 29621-1316

    • Gold's Gym

      500-1 Old Greenville Hwy #3 Clemson, SC 29631

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gold’s Gym failed to provide me with any written notice 30 days prior to my renewal, AS STATED IN THE CONTRACT, and yet payment continues to come out. My address has not changed. I have tax documents that have been mailed to me current address, the same address on the contract, so it’s clear I still reside at *** ******* Street, ********, SC. Golds gym tells members to contact **** Payment but when I worked there, the manager Caitlin W**** cancelled members at her will for any number of reasons and referred them to **** Payment when she wanted to continue charging them. Again, the contract states it is the responsibility of this gym to notify the member within 30 days of the contract be automatically renewed. This business failed to uphold their own requirements and the contract at should not be valid based on their actions as evidenced by their own terms. Thank you, ****** ******* 

    Gold's Gym is NOT a BBB Accredited Business.

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