Complaints

This profile includes complaints for StoreEase's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  StoreEase

  205 E West Pkwy Anderson, SC 29621-1364

• 

  StoreEase

  1916 28th Ave S Birmingham, AL 35209-2683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my storage the beginning of the month and moved my stuff out days later and I didn’t receive any prorated amount in return. I paid for the entire month therefore I didn’t receive any refund.

  Business Response

  Date: 09/25/2024

  Thank you for reaching out. Section 2 of our lease agreement outlines rent and fees - specifically stating that move ins may be prorated, though proration of rent shall not apply at the termination of the agreement. We bill tenants based on an anniversary billing cycle from the date of move in, and the only time rent is prorated for a move in would be if a tenant is adding a unit on a day other than their regularly scheduled billing date.
  Tenants sign a lease at move in and this information is readily available to them in their copy received via email shortly thereafter. We also communicate this to tenants at move in and when they inquire about move out.
  We take pride in the elite customer service standard we hold for all of our Virtual Managers. Please let us know if you have any further questions.

  Customer Answer

  Date: 09/25/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over Christmas, this facility had a pipe burst due to cold temperatures. Several units were flooded including mine. Despite saying that they had onsite help to assist customers with moving items, I have been to their facility twice and could find no one to help. I requested three months of credit to my account in order to offset the cost of hiring movers to move my belongings so that I could assess the damage and they refused. They would only give me 2 weeks to move my items to another unit. I have rented a 10x10 unit that is filled with my late husband’s belongings and sorting through those damaged items is very difficult for me and will take time. I requested a month but they refused my request. You cannot ever speak to a live person to get assistance and they are not providing the help that they promised customers who incurred a loss. I am so very frustrated at their lack of help and support that I am just at a loss as to what to do at this point. They were happy to take the rent money that have have sent monthly for 7 years but now, I am getting no help moving these items that were damaged due to their negligent management.

  Business Response

  Date: 02/10/2023

  In December 2022, Anderson, South Carolina experienced record freezing temperatures with widespread effects throughout the city. Unfortunately, one of the fire suppression sprinkler lines at StoreEase Anderson burst as a result of the cold, leading to flooding within one of the climate-controlled buildings.
  
  Upon identification of the issue and during clean up, each tenant was offered a new unit to sort items or to transfer completely. Additionally, tenants were encouraged to submit claims through our tenant protection plan. All tenants affected need to file a claim and go through the process. We are here to assist with any part of that claims process. Those funds can be used to pay movers, etc.
  
  We have someone on-site to help as needed. This just needs to be scheduled through one of our live Virtual Managers. She can do so by coming in the office or giving us a call Monday–Saturday.